Check in swift, friendly professional staff and very helpful with information to get to sights and best way to do that. The room we had was very good huge bathroom, good sized room for two people plenty of storage in the room. Air conditioning. Yes there as some outside noise each morning from traffic but it’s a working city and to be expected to an extent. It did not effect our stay. The breakfast is very good lots of choice hot and cold and the staff at breakfast helpful and keep everything clean, tables cleared quickly and food topped up promptly. The 24 hour access to tea/coffee/water is such a good idea. The public areas always clean and tidy. Luggage storage on check out perfect. The location was perfect main sights within walking distance at the most 25 minutes, this was the longest walk to a sight we did. The Royal palace is the shortest walk we got there in around 10 minutes. However we are walkers and walk almost everywhere when we travel. The metro is very close by should you wish to use public transport which is inexpensive, reliable and super clean. We used the metro twice to travel further away to places we wanted to see. It was so easy to use and helpful staff in hand at the metro stations to assist. We would definitely return to this hotel when next in Madrid. Thank you to you all for a nice stay!

Nothing

the property is in a central strategic area of the city. you have a bus stop right in front of the hotel and very close also several metro stations. the hotel itself is very modern and clean, the room was big enough and had several amenities. breakfast was rich and nice, many choices to look at both sweet and salty. every person of the staff was extremely nice and helpful!

the only thing I would add in the room to make the perfect stay is a place where to lay the luggage so it can stay there and make it easier to the guests to reach the items because we didn't have a place like this and everyday we had to move the bag and close it.

Location is excellent, at the corner of the main avenue where you'll find the most wanted brands and also the biggest Primark store and Lefties only 10 min walk. Royal Palace is only 9 min walk too The staff is super helpful and polite, but also attentive. My flight was an early morning one still they made sure I had something for breakfast even tho it wasn't complete. Cleaness is top notch and definitelly deserves an extra star for this Hotel. The complimentary water bottles in the room when you arrive is a warm way to start your trip.

There's only one lift wich is a minor, so eventually you might take the stairs if you can't you're stuck with the lift, so avoid the busiest times. So remember to ask for an accessible room if you need and extra towels because the shower heads might wet the floor.

The hotel was very comfortable, bed excellent and room clean and well appointed. The only small niggle was that it was noisy from people in the street at night. But this has to be balanced by the central location. All in all an excellent hotel that offers very good value for money

See above - noise from the street

Central location yet in a quiet street. Good wifi. Good TV, good water pressure. Very good breakfast.

The bathroom had several imperfections (infiltrations, bad construction, no toilet paper on my arrival - had to ask for it in the reception). Also the bed support had a kind of box, or shelf, so you cannot sit on the bed watching TV or reading. Not comfortable. Very small table, not ideal if you're working.

Location is a short walk to Plaza de Espana for Metro to/from airport or rental car pickup/dropoff. Excellent recommendations for dinner (Vinitus). Easy walk to Palace & other sites of West Madrid, and direct Metro to Prado & East Madrid.

Neighborhood is ok, not great.

It is not this specific hotel, all hotels I would say, in Spain, we stayed in, have their showers or bath tubs with half doors, so when you take a bath the water spills all over the bathroom. We will like to see doors that close completely and avoid the wet floors of the bathrooms after the daily shower.

Friendly & helpful staff. Breakfast was pretty good. They had a variety of hot & cold items available. There was coffee and water available for guests all day. Rooms were clean, but small. It’s conveniently located near the city center. Metro station near by.

The size of the rooms.

The hotel is very central. The staff are very helpful. The bathroom very nice. We were 3 in a room as went with my grown up daughters. The beds were comfortable.

It was too hot in the room. You could easily bump your head as we were in the attic.But it was lovely

Great location, very nice and clean room, hotel staff was very friendly, hotel is very close to a lot of must see places and lot of good restaurants nearby. We would definitely come back and stay here if we are back in Madrid.