A beautiful gem of a hotel in a great location with exceptional, professional and so helpful staff who went over and above to make our stay so fantastic. Suite was stunning with beautiful furniture, lovely sofas, and a wonderfully comfortable bed. Breakfast delicious and huge choice. We appreciated the late check out hugely and look forward to returning to Hotel Orfila.

Nothing!

i liked everything. Perfect location, facilities and services.

I was given a room that was a bit dirty in the shower. I called the reception and they upgraded me to a bigger nicer room. everything was perfect except for this very uncomfortable event that takes confidence about cleanness away. However after my second day at the hotel I realized that it was a mistake of the cleaning team and that the hotel cared about cleanness and a proper guest experience.

everything from the moment I arrived till checkout. All the staff and particularly Nicholas were extremely helpful. They made us feel like queens and our rooms would be cleaned every time we go out, twice a day! i never stayed in a hotel where they clean our room twice a day! it was fantastic. also, they place oil massage for the foot on you bed every evening. this oil is amaaazing it cools your feet after a long walk in the city. i asked if i could have more and Nicholas was very generous. upon checkout, the reception gave us cappuccinos as a complimentary before going to the airport. honestly, i you want to stay in Madrid dont think of any other hotel. the hotels area is very chic.

first floor room, near the street you can hear everything. but it didnt matter because the staff in the hotel was more than perfect!

It was wonderfully cosy and extremely spoiling. The staff were amazing-Incredibly helpful, smiley and thoughtful. Martina the receptionist was exceptional and really made our stay special, finding out information and giving us directions. We took our car and the young man who parked it went out of his way to make it as easy as possible to retrieve our belongings and bring to the room. He even sourced tea bags for us when none were available! The restaurant food was delicious-we had the tasting menu-and our breakfast the next day was excellent. Nothing was too much trouble. The location was perfect, walking distance from all the main attractions.

It might have been nice to have carpets on the bedroom floors.

Very inviting atmosphere. Helpful reception service as well as the doorman.

No smart tv. Small bathroom with a shower and tub combo. Difficult to go in and out of the tub. The shower head in the bathroom was broken and did not fit the hanger. No toilette brush. They did not change the towels nor the bedding regularly.

We looked for a small boutique hotel that would treat us with warmth and care in contraposition to massive buildings with a large number of guests. The focus on customer satisfaction is palpable. We felt welcomed and valued the attention to detail by staff.

We were two guests and only had one bottle of water to share. Not the standard you would expect for this kind of hotels.

Every single member of the staff is incredible. They remembered our names and took extremely good care of us. We felt like guests in the true sense of the word. Every detail was handled and no request was too much too ask.

Everything is perfect, the location in a charming and calm street but very central, the amazing breakfast and the elegant and extremely comfortable room. We had an impeccable competent service delivered in a very personal and welcoming way by Jacob and all the team, including Jonathan.

Nothing

The hotel is very elegant and beautifully furnished. The staff were extremely helpful, they go out of those way to make sure all your needs are catered for. The hotel is a true gem.

Nothing at all.

All staff went above and beyond in their service, the hotel is boutique, quiet and luxury. Upgrade without asking. This hotel and the team that run it should be training other 5 star hotels and how to give service and how to make guests feel special.

Nothing