Really nice hotel , staff were lovely & friendly. The location is perfect to explore the area. The pool area is very nice and pool is warm. Food was excellent and varied each night and I did not get bored of it. Price of drinks is also very reasonable. The hotel is kept immaculate and clean. Really enjoyed the stay and would return.

As many reviews mention, it's unfortunate that the nightclubs one block over need to play the music so loud till all hours of the morning. Really should be a restriction on the noise level which is unfortunately beyond the control of the hotel. Decent ear plugs are a must if you are on the pool side of the hotel at night. The hotel could help itself by upgrading the balcony doors. They do not close air tight and this lets alot of noise in.

Food service - excellent, clean, good. Pool - with heating, 3 pools, even for small kids. Bar - superb. Evening entertainment- every day. Much services in hotel - car rent, travel agent, shops, foto service.

Mini disco - have to change programm by 360, must take example from main land Spain hotels or Mallorca. Evening entertainment content, only content- quite average , 30% YES, 70% NO. Car park - no space, should reserve early before stay, but there is chance to leave on free street parking in 10 minutes walk. Near hotel public parking cost 17eur/ per day, not 24h is counted, but day 1 + day 2 = 34eur in total… you have to decide, keep in this or use street parking, if there is not reserved space in hotel parking.

From check-in to check-out we could not fault this hotel. We stayed in a panoramic room on the 8th floor which was very comfortable. These rooms are roughly three times the size of a standard room and come with free pool towels, room safe and Spa access and a stocked room minibar on arrival. An expansive room balcony with 2 sun loungers with sea views was a great plus. Large bathroom with jacuzzi bath and monsoon shower. USB charging points (6) in the room which was very useful. The hotel is located literally across the road from the beach. Sunset pics taken from balcony. On getting to our room we found the safe was locked and could not be used but on reporting back to reception we had maintenance staff correcting the problem within minutes. Two additional pillows were requested when reporting the safe issue and were provided to our room before we even started to unpack. We stayed on a half board basis and were not disappointed with the choice of food at either breakfast or dinner. A pre or post dinner drink in the bar area adjacent to the pool with premium brand spirits was always value for money given the generous spanish measures! With entertainment every night we did not need to leave the hotel in the evening but we did on one evening only to be ripped off by a local bar on Veronica's strip which was obviously selling watered down spirits. We cannot comment on the Spa although we had free access, we never used the facility.

Nothing

We stayed in Deluxe room with spa bath. Everything was as advertised, so there was no unpleasant surprises. View from the balcony is awesome and we had really great sunset views. Spa bath in the room worked without problems and also shower was very nice. Our option had breakfast and dinner included (half board). Food was okay, there was always something new to try and enough different options that everyone could find something tasty to eat. Staff was very kind and always willing to help. Cleaning staff always did their job very well, so room was always very clean and everything was neatly arranged. There was always enough parking space and it was right in front of the hotel, so it was easy to find and easy to access. Parking was 6 € per day. With the Deluxe room we also got free minibar (they fill it up when you arrive) and access to spa center, so we also got the bath robes included. For us, the spa center was great, with three different saunas (Finnish, Roman and Turkish), Jacuzzi and thermal pool. I think that guests of every floor have access to some closed off space on that floor. On 8th floor we had terrace with beautiful views of the city, beach and sunsets, so this is another added benefit for staying in Deluxe room.

With more expensive rooms free parking could also be included.

The food and the location are very good if you compare quality and price.

Reservation of sunbeds in the pool area should not be allowed.

I liked almost everything: the location, the quality of food, the size and the furniture in the room. I was extremely happy to get such a view. The personal was rather friendly.

However, the cleanliness of the room could have been improved, as without the request the floor has not been swept for 3 days. After the critics from my side, the situation has been changed. Moreover, the noise of the neighbors was awful. The people were drunk and made a lot of noise at night. However, this situation was also positively resolved, as the hotel has the security that can be easily called out. The last but not least: in four star hotel it is strange that for the kettle and the fridge there must be additional pay. Since I was ill, it was very disappointing aspect. The critics concerning this aspect have been heard from other tourists as well. Please, think over this aspect!

Localisation, close to the beach

Hotel is saving money and do not employ enough peoples. Big queues in pool bar etc.

smoking in the bar, it is not good when you are with children.

Loud music until 4am from clubs near the hotel. Even-numbered rooms have a loud noise during the night. There is no toilet brush. The breakfasts were the same everyday. I thought that when you have full board, you have drinks included in the price, especially when you have a room on the 8th floor. The staff is very quick to throw people out of breakfast, lunch or dinner when time runs out. I think you can give 15 minutes extra to finish off your food. You have a mini bar in the price of a room on the 8th floor and I thought it would be refilled at least once a week. There is a children's pool with a fountain and sometimes the fountain is turned on so that younger children are afraid to enter the water.

The hotel was spotless. Staff all friendly. Food in restaurant was always fresh and hot. Buffet style so just the usual as in most hotels. We always found plenty to eat. Drinks were all nice although service very slow in the pool bar and hotel bar. I was disappointed that we arrived at 10.30pm on Saturday for one week but the all-inclusive finished at 12. noon on checkout although we were not getting picked up by Jet2 until 17.00-17.30 hrs. I feel this let the hotel down. As that was only 6.5 days all-inclusive basically. They did provide a voucher for lunch with drink included but what difference would it make for the hotel to provide few drinks until we left. Never had all-inclusive stop at lunch on day of leaving the hotel. Always had it up until we left.

Bar service was very slow. The music for the aqua aerobics was beyond loud!! absolutely no need to have it that loud when the people are 5ft in front of instructor A lot the time two different types of music playing in bar and pool areas very strange as both so loud you could hear both at same time very odd.