Wow! What a place! We were really happy with our choice, we booked three rooms for 9 of us in total and the hotel couldn’t be more kind and helpful to fulfill our needs and wishes! We asked for the rooms near by and we got it, we ask for the tables ready for us at the breakfast and we got it. When we discovered a small problem with the shower one evening it was sorted within the hours on Saturday night! This place is really trying to please their guests! Rooms were extremely clean and equipped with everything that you may need, pots, cutlery, plates, iron, everything. Two pools were also extremely clean and not too busy, there was enough lounges for everyone. Kids had a blast at the pool as it was safe for them, loads of steps with low water. I have to mention Sebastian, the pool guard - really really nice guy, always smiley and helpful. Location is also great, 20 min walking from Los Gigantes, you can actually see them from some of the rooms. Downstairs there is a walkway with loads of little shops and cafe places, lovely!! Thanks guys for such a good time!

I suppose the only one thing that I wouldn’t give 5 starts in this accommodation is the breakfast. Choice was very poor for todays times, I think they are having two menus only and switching them every two days. Literally, toast, beans and eggs plus one or two types of pastry. No fresh fruits or vegetables, except green tomatoes which appeared only once or twice. Also, breakfast room is very, very loud. We have kids, so we are used to the noise, but there you couldn’t even have conversation.. It was the chairs that were scratching the floors every time when someone was sitting down or leaving. Guys, just think to put some of those little sponges underneath the chair legs, it really would make a difference:)

Room was very large. Balcony was great space. Bathroom was modern and clean and spacious. Good little kitchen for preparing food. Loads of storage space for clothes. Cleaners changed towels, cleaned well and made bed. Nothing to complain about. Receptionist was lovely and the bar staff and lifeguard on the rooftop pool were extremely helpful and friendly.

Honestly for how cheap this hotel was to stay I wouldn't change anything. Everything was above and beyond expectations. I was very surprised overall. If I could recommend this place I would a million times over to everyone.

Pleasant stay in the old center. Parking becomes more difficult in the surroundigs, but the parking garage on the other side of the road is a good alternative with attractive rates for 1 or 2 weeks stay.

We did not like that the pictures when booking of the view ("partial sea view") are misleading. The show the view from the appartments on the north face which is partial sea view with a nice view of the rocks. But it turns out that many more appartments where you can only sea the sea far away and mostly see the building itself are labelled as partial sea view. Our question to see whether we could move during the 9 days was never answered. Wifi has to bought (weekly only, very inconvenient) and coverage in our appartment was rather poor, but moreover, the Wifi connection was usually very, very slow, even it we were in a location with good coverate. Finally, the hot water boiler was ridiciulously small for an apartment for four persons with a bath...

the staff are so friendly and the location is perfect close to everything, lovely pool area and amenities in rooms are adequate

lots of noise throughout the night as hotel situated in mall lots of shouting at 4am

We had a corner apartment 137 with amazing views on the Gigantes, La Gomera and even La Palma on a clear day. The reception staff was very helpful. We also liked the possibility to have shower and store baggage on our last day.

The shower in our apartment 137 kept leaking and the bathroom floor was always covered with loads of water. Solved with towels .. When we asked for a breakfast takeaway package we received 2 untoasted bread slices with cheese and salami in between without any spread or butter. Very lousy job by someone from the kitchen when their regular job deviates from the ordinary. (Breakfast buffet was otherwise good). The bar and rooftop close right when the sun sets .. the prime time of the day to have a rooftop bar open.. if the reason is to safe money I would suggest having it closed during the day when everyone is out and have it open in the evening instead.

we were very stressed on arrival but the reception put us ease a.s.a.p. The apartment was excellent with a view to die for. the cleaners were also excellent and cleaned very wellAll the receptionists could not be more helpful in everything we needed ,and always met us with a smile.I would recommend V.P to anyone that is going to los gigantes and have done so.Hopefully we will go back and definitely stay there.

the wfi was very poor but again the reception tried very hard to get it right.I took my firestick so it wasn't too bad.

Excellent choice! The location of the hotel is very good. You can have panoramic view to Los Gigantes (and even La Gomera) from the room terrace but 360degree view from the top of the hotel too. There is a pool, sun terrace, bar (unfortunately closed during covid times) and even a free of charge mini golf. The hotel itself is within a mall with small shops, not noisy at all but can be handful. Easy to find parking slot on the streets. Beach and restaurants/bars are in 5-15mins walking distance, however on the way back it will be quite steep uphill walk :) All receptionists were very kind and helpful, with perfect English skills! The apartment was equipped with all necessary things, modern spacious interior. Bed was super comfortable too.

Overall satisfied, very good value for price. Certain limitations due to covid. Pool opening hours could be longer so that you can enjoy it after a day trip too. Both were closing at 19pm.

Great location. Big and clean appartment.

Lovely, spacious rooms, very clean and well-maintained. We stayed for 2 nights after having to leave our first hotel unexpectedly and the staff were very helpful. Because of our short stay, we didn't make full use of the facilities but the pools looked good.

Direction in the rooms on where to take full bin bags would have been helpful.

pools roof terrace, room nice but slightly noisy in the evening

when booking it was a bit ambiguous the cheapest room was titled city view which was the lowest price i went the middle option which was a higher price but still ended up with city view.