Was not happy there was no swimming pool but new that . We got told we could use nearby swimming pool but it was 15 mins walk .it was called tropcial hotel. There was no entertainment for kids

We have just come back from a great short break here (4 nights). The hotel is lovely and the rooms were immaculate. We used both bars/restaurants while we were there and the service, food and drinks were all superb. The views from 'the edge' bar were unbelievable. We will definitely return again :)

Only one real grumble and I am being mega picky - when you arrive you get a voucher for a towel that you can collect from the lifeguard. After the second day we went the lifeguard and asked him to change the towel, he said we needed to ask reception which we did. It turns out that you only get one beach/pool towel per week. In previous hotels we have stayed it you can exchange them at the end of each day...as I say its the only thing I can think of that wasn't perfect!

The location of the facility is great. The place is well connected with the rest of the island by bus lines, which makes it possible to visit other tourist spots. Everyone is friendly, communicative and ready to help. The accommodation is comfortable, clean and you will find everything you need (even more). The food in the restaurant is great! The pool is clean and has accompanying amenities (water slide, billiards). In addition, you can choose whether you want to sunbathe by the pool or with a view of the ocean. During my stay, I noticed that people keep coming back after their first visit and become permanent guests over the years. I hope so do I.

I can't answer this question because everything was brilliant

The cleanliness,friendly staff and particularly we had a cricket in our room which made it impossible to sleep so we were given another room for the night.The next day a member of staff came and sprayed our room and that solved the problem.

Nothing

Clean nice peaceful

All the staff (with one miserable exception) were very professional, friendly and helpful. The accommodation and facilities were exceptionally well maintained and clean - lots of staff at work from early morning, throughout the day keeping the property in excellent condition. Lovely pool, plenty of sunbeds and sun terrace space, two bars, a restaurant and a decent cafe. Excellent position on top of the cliffs for sea-gazing and for watching the sun set and all the rooms have a sea view. Room cleaned and towels changed more often than we expected or honestly needed. We also liked that the property is linked to a charitable foundation to which it donates.

One miserable and depressing member of staff, who let the whole team down. Quite noisy at times - the kids pool splashing bucket feature outside our room would go in to some sort of cleaning or refresh cycle between 3 and 4 in the morning, which woke us up a few times. Not sure why it needed to be at this time.

Absolutely love Pearly Grey. Been visiting for over the past 20 years. Nice and chilled atmosphere in a quieter part of the Adeje area, but only a short taxi/bus ride to the bigger places. Enough bars and shops in Callao Salvaje but if you want more it's the perfect spot to travel to all the sightseeing places like Gigantes, Masca and Teide.

For some reason this year, the mattresses seemed very hard and uncomfortable and people eating in the restaurant being allowed to reserve tables in the bar on an evening seemed unfair. We had to sit outside or stand every time we wanted to watch the entertainment. Feel it should be first come first served in a bar. Never known this to happen until this year and there were quite a few disgruntled customers apart from us. For the past 3 years we have requested the 'S' apartments overlooking the Edge Bar. It's always been great, however this year it seemed unusually noisy, very early ( one morning around 6.30 am ) with the sound of scraping and banging on the deck above due to those moving around sunbeds and furniture. Not sure if this was staff or patrons getting the best spot for the day!

We were able to check in around midday which was useful as we were staying in another accommodation within the area. Our room was perfect for my husband and our daughter and had the sun most of the day. Staff friendly especially the lifeguard and also the reception Staff. Also Matthew and Ricardo looked after us and my friends very well at the Edge bar so big thank you to them. The location was great and within easy distance to all that Callao has to offer.

The mattresses are quiet hard. Pool stated as heated but compared to the prior property where we stayed where the pool felt heated this most definitely didnt. Also the kids pool was colder than the main pool which wasn’t great. However the main pool has a ledge that is wide enough for the kids to walk in.

Reception very welcoming Bar staff and restaurant staff amazing.

Pool is still cold. Lots of noise with drilling when at the pool. Having ice creams available to buy at the bar would be great. Not having to get fully dressed to get a drink from the pool bar hatch, need to be able to get a drink without getting fully clothed to get one, never used to be like this and not really the best when your sunbathing and in and out of the pool. Knowing prices for happy hour. Was charged three different prices for same drinks.

The complex was a joy to stay in from start to finish. All staff were friendly, courteous and helpful. Apartment was well-equipped with superb views of the pool and sea from the good sized balcony. Pool was an excellent size. Entertainment was provided daily either at the poolside bar in the early evening or in the bar/restaurant later. It is located midway between Los Cristianos and Los Gigantes and is well served by the 473 bus route about a 5 minute walk from the complex. There is a nice coastal path to Paraiso Bay and further on if you wish. Even though the area is quieter than the bigger resorts, it is well served with plenty of bars, restaurants and a number of supermarkets. A baggage room is available for those with flights late in the day. We had a great week here.