This was our 2nd visit to this hotel. We came back to try out the new water slides and kiddies water pool and play area. We are so glad we did. We loved it 1st time around and it has only gotten better. The staff are always friendly every member says hello as you pass them. The hotel is super clean throughout, rooms, dining area and the pools. There is a free mini bus service between Roca Nivaria and their sister hotel Roca Jardinier which takes you to a great beach with fun waves. Our only real disappointment is that you can't have the all inclusive lunch around the pool bar anymore you have to have lunch in the main dining area. This is such a shame as we loved having lunch by the pool. Overall a great hotel and we would recommend.

An area to improve on is the evening entertainment. Its a little dull at times. At no point did the kids want to get up and dance. The kids evening disco is silly early 6-6.30pm and we had barely left the pool by that time so the whole of that downstairs area is wasted. An evening disco down there for all the family would be great way to liven up the evening entertainment.

Overall, all of my families are very satisfied with the accommodation. Also a chance for children to take photo with Santa Claus and get presents was really nice.

The live concert always continues till 10-11pm. Depending on location of the room which is facing beach side, it could be very tough if you want to sleep earlier particularly for small children.

Everything

The only issue was that the fridge in the room was locked (!) and you couldn’t use it unless you purchased some pre-defined snack pack. That’s the first time I see such a practice. Fridges is a mush-have facility even for a 4 star hotels

The staff were lovely, the room was very spacious and comfortable and the bathroom was fantastic with his and hers sinks, a separate toilet cubicle and large separate shower cubicle with a superb powerful shower. In the morning the fantastic breakfast was served until 10.30 which suited us late risers fine. Early in the holiday just on one day they served a different sausage which was delicious. A couple of days later I asked if they were having them again but they said they were normally for the lunchtime bbq. Two minutes later the restaurant manager came and asked me if I would like them more. Every day after as soon as he saw us come in he went straight to the kitchen and 5 minutes later he personally brought me a plate of 4 bbq sausages I thought that went above and beyond normal good service. Finally the pools were amazing, we chose the unheated infinity as there were hardly any kids. Very relaxing with a lovely little bar from 12 o'clock. If there had been sun on our balcony my rating of 8 would have been at least a 9.

We asked for a sunny balcony if possible as we like to spend a couple of hours a day away from the pool with a magazine and a bottle of wine. We received a generic email saying they would do their best. We didn't get one second of sun which was a shame. When I mentioned this after they said I should have booked an appropriate room. We were thinking of going again in April but on your room selection they all say the same, with sea view. We could see the sea just not the sun.

Exceptional hotel, Breakfast and Dinner (half-board) package was perfect, 25 minute drive from the airport.

We booked a room with full sea-view, we were allocated 434 which was a north facing room, this room just looks at the adjacent Tui hotel which gives you a partial sea-view with no direct sunlight throughout the day. To be safe, request a room "if paying for full sea-view" that has full sea-view that is facing south or west to ensure you can make most of your balcony or terrace.

I really liked that you had sun beds on the terrace. The hotel was spotlessly clean. Very friendly staff and nothing was too much trouble. Would definitely stay there again.

My only complaint is the that you didn’t get a bottle of water daily in your room and that you had to pay if you wanted any teabags, milk etc replenished. I feel in a 5* hotel you would expect this to be replenished daily free of charge.

We never had to wait for anything, the staff was extremely dedicated, kind and made us feel welcome and safe. The hotel had everything we needed and much more, food was excellent, we loved the multiple massive swimming pools (one of them exclusively for kids - Roni Adventure Park - where toddlers can run around freely and enjoy all day long aqua fun. They have a well staffed kids club where parents can drop kids for an hour or longer, the location is superb and rooms huge and spacious. It is the perfect hotel to stay with kids and we can't wait to go back!

Honestly, there was nothing we did not like.. the internet connection was not 100% and we wished water was included in the half board dinner package as all dinner drinks were charged extra.

What I like here is mainly the service. Staffs are so kind. Foods are great as well. We are really enjoyed eating there ! Pools are nice. There is a kid club who accepts to take care of our baby which is TOP ! but unfortunately with COVID or Idk what reasons are...they dont respect the time opened and closed. The room are nice and beautiful. Cleaned everyday !

Everything is closed (restaurant etc)...due to COVID no activities and its so boring to stay in the hotel. We dont have a luck to come in the wrong time. There is no fridge in the room.. Or we need to pay to have it? There are three big cockroaches during our stay... so scary

The rooms offered everything we needed (including plenty of sockets) and the beds were very comfortable. Breakfast was plenty, the views from the upper levels magnificant and the parking garage is excellent. Staff was kind and helpful. We enjoyed our stay. The kids loved it. I had paid for a room with Sea View and got one on the ground floor but this was changed after the first night and we were very happy after that.

The hotel would be 100% perfect if - the main (heated) pool wasn't salt water - the elevators would have worked (one was out of service the whole week) - breakfast would offer a bit more variety in terms of fresh fruit (add water melon & berries instead of canned fruit) The reception was understaffed and the checkout took 45 minutes.

The kids club and the animation team were amazing! They were really nice and our son had the best time. For us it was perfect as well; we could relax and enjoy and if there was anything, the animation team called us or walked with our son to us to deliver him to us. There were many different activities for kids, all of them fun. All other staff (from cleaners, to waiters, reception and bartenders) were very nice, ready to help with anything and very thoughtful.

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