fantastic view from the "D-152" apartment. Big/large terrace. Great staff (cleaning and reception) Ventilator in the ceiling in both bedroom and living room. Great value at fair price.

a few small cockroaches in the bathroom, but we got them out. You can expect this in many hotels in GC. construction site noise from opposite the hotel (hardly their fault or anything they can do about that) The music from the entertainment area in the evenings could be just a little bit lower for our taste.

The staff are all amazing, everywhere was clean, pools were all great and clean. Plenty of loungers every day. Help yourself drinks variety was great. Amazing views.

The rooms were so warm, their are ceiling fans but this didn't help to cool the room. If the lifts are broken it's very difficult to get about if yih have any mobility issues. The beer on self serve wasn't cold enough. Food was miss labeled and could cause issues, items labeled as chicken were clearly pork or beef.

We loved the room, comfy with a huge balcony. The view is lovely. The staff was nice, especially the cleaning lady we met and the gentleman who fixed the lamp cover that broke while we were out, the receptionist who recommended restaurants. The restaurant of the hotel and the staff there was nice too, and we happened to witness live entertainment too. Oh, and the cats around are cute as well.

Parking was uncomfortable as you always had to ask for the key on reception, go back to the parking area unlock the chain, park or unpark and get the key back to reception. Also getting to our room was a bit uncomfy too - had to walk all the way to the end, take the lift down and walk halfway back to where our room was. The lift was usually quite busy.

Lovely Hotel and Pool area. . balconys are big. great selection of breakfast. staff lovely.

no air con in the rooms made for a very stuffy and heated room especially at night, struggled to sleep. based at the top of the hill so would need to get taxi up and down in the evening only about €4

The newly renovated apartments have a spacious balcony area with two sun beds, parasol and tables with chairs. The views are amazing. There was a great variety of food at all meal times and they even have their own bottle of Rioja which was very nice 😊 Had a fab massage down by the pool, there are two in the complex. There are plenty of sun beds too. Everybody was very friendly and helpful - Rosa from the cleaning team was so nice, I felt safe and welcome as a solo female traveller. Can’t wait to go back!

Breakfast very good food very nice

The bar staff wouldn't give me a glass for a beer at 10pm I had buy a pint even though I was all in clu

Underbart hotell, fantastisk utsikt, stor altan med solstolar, uppvärmda pooler, trevlig personal

Ingenting

Lack of parking was sometimes quite problematic but not impossible to find (park only within white broken lines as otherwise you will get €100 thicken even if there is no line at all). Buffet was quite good with gluten free options available. Very helpful staff. Comfortable stay in block B top floor apartment. Families with young children may like to request rooms closer to the pool as the stairs are quite steep and narrow. Block A is to close to the ongoing construction works across the hotel so much more noise from 8am. Overall great stay.

Amazing view from the balcony, comfy room, amazing and delicious food, kinda far from the beach but you can use taxi, friendly staff (except receptionist last day of our stay), cleaning lady and waiters were super friendly and nice. It was a great 2 weeks stay in this hotel.

Last day during our check-out receptionist was rude - we stayed there 2 weeks and i didn't feel good last few hours of our stay because of his behaviour.

Everything about the property comes up to the marque , good food , good location , nice friendly staff.

Unfortunately at the moment there is building work being carried out at the Puerto Azul opposite which entails heavy ground works / engineering . Although it can’t be helped the noise of pneumatic jack hammers going from 09:15 thru till 18:15 was enough for myself and daughter to move out, but not check out of the accommodation after 12 nights of our 21 night stay AI . We will no doubt be back there in the future .