My wife stayed here a few years ago and recommended booking again for our ski vacation for it's proximity to Matterhorn Express gondola (Antares is a very short walk, only the second building from the gondola), spa, and breakfast. The management/reception staff is extremely attentive - two small requests during our stay were fulfilled immediately, they greet you with enthusiasm everytime you walk through the lobby, they arrange taxis (and on our Saturday morning departure, their own vehicle when Zermatt taxis were unavailable,) and they even arranged a last minute additional night for us - all at a great rate for Zermatt. The hotel is in a traditional style with beautiful woodwork in the rooms and restaurant, the most frequent complaint we read here was that the property is "dated," and while certain things in the room are a little worn, some of the carpet could be replaced and there could be a few more electrical outlets by today's standard, everything is clean, in good working order (great water pressure and the hottest water coming from the taps i have ever experienced anywhere,) and we loved the linens and fluffy down comforters and pillows. Plus a balcony and perfect view of the Matterhorn. Breakfast is great. Antares' Best Kept "secret" is the spa with hot sauna, steam sauna, a rasul, hot and cold showers, two whirlpool tubs, and warm lounging stations - in a quote Roman-spa-inspired setting. We were almost always alone in the spa - very relaxing and romantic!

I was surprised at some of the critical reviews i had read about this property, but after the first 24 hours at this lovely, traditional, and welcoming hotel, any concerns were dispelled. Please see positive comments.

View was lovely, room was spacious and breakfast was excellent.

Location is great for the Matterhorn Express but a difficult walk with luggage from the Zermatt station. Taxi’s are available.

Great value for skiers - one of the closest lodgings to the Matterhorn Glacier Express gondola, and at a great price. Good breakfast, ski and boot room with street access. Fluffy, warm, down comforters and pillows. Clean. Friendly reception, helpful with recommendations. Discounted taxis (10 CHF) to the train station - just call on arrival and arrange at checkout. Taxi usually arrives in 10 minutes. Full spa with wet sauna, dry sauna, razul, cold and hot showers, 2 whirlpool tubs, and 9 heated lounge chairs for relaxation. Many rooms have a Matterhorn view. This is an older, classic hotel and because of its popularity its always booked so the rooms are a little worn from use and continuous cleaning. It's a charming place that we've stayed at on all 3 of our week-long ski trips to Zermatt. The amenities and proximity to the gondola for skiers are a great value.

The hotel is very close to the Matterhorn express and we experienced no lines. We were able to bring our cat with us and room was comfortable for the 3 of us. We had a great balcony with a view of the Matterhorn. There were dining options very close to us and downtown Zermatt was only a 15 min walk. We used a taxi only when we arrived and left with our luggage. Breakfast was varied and staff were friendly and helpful. There is a boot warmer in the ski room and spa has 2 whirlpool pools and dry and wet saunas which are all clothing optional. Hotel provides robes and slippers. The safe in our room did not work but we had no problems, simply kept our valuables locked up.

The rooms are a little run down, specially the carpet. The furniture and bedding could be updated but this may be due to the hotel allowing pets.

The hotel is mostly having the original 80's details , some may call it old but it is great , loved every single detail , real marble bathroom , wooden furniture , iron window shutters ...etc. The location of the hotel could not be better , just next to the glacier express , wow ! The view from the balcony (well yes the room is having a huge balcony) is like a dream , have your coffee or wine while staring at the Matterhorn ! The breakfast , another greatness they offer , real good quality food in a beautiful saloon with a fantastic view , can't ask more for a start of a new day. Last but not least the staff ! Warm like a family from kitchen to frontdesk , been to many countries , never seen such a lovely staff , helpful and absolute sincere ! Also special thanks to Gabriel for making us feel at home.

Great location to hit the slopes and very kind and helpful staff exceed some minor limitations of hotel equipment. Complimentary spa and breakfast were lovely as well as the view towards Matterhorn. I like the little details like a quality bed sheets, comfy beds, little hand/ face towels or robes and slippers for the spa.

It might need a renovation soon but if the staff keeps up the cleanliness level, it will still fulfill requirements of the little bit less demanding clients. Back in times it had to be a fancy hotel..

Beautiful views of the Matterhorn from my balcony. Cozy, comfortable, quiet room with full-length bath in which to soak away those achey legs after a day on the piste and/or hiking. The vegan breakfast options were great: the restaurant manager treated me to special bircher muesli plus muffins and yoghourt every morning.

The hotel was super-handy for one of the main Zermatt lifts but not so great for the Sunegga - which was the one my ski-school used...

View was excellent (of Matterhorn). Location was as close to primary gondola as you can get. Downside is farther from most restaurants. But it is a short walk or $15 cab ride everywhere. Room was totally adequate for 2 people. Wouldn't want to be there with a kid in tow, however. Would need a separate room. Staff were great, breakfast was beyond adequate.

TV was small and no english channels, and Wifi was barely working.

The view of the Matterhorn from our balcony was amazing! The inclusive breakfast was brilliant! The inclusive spa was also very good. And our room and bathroom were comfortable too. It had the best fluffy duvets ever!! And a kettle with tea and coffee - so we watched the sun set on the Matterhorn from our balcony with a picnic. It is located about 20 mins walk from the railway, on the edge of Zermatt, so we looked out onto fields and mountains. It was also closer to the cable car and walks into the mountains.

Some parts of the hotel are looking a little tired and need renovating - like the ornamental wood on the balcony. And the dead pot plants could be just thrown away.

Loved the view from our balcony, direct view of the Matterhorn! The big bathroom with bathtub was really nice. The spa was nice too. The male at the front desk was very helpful and welcoming, and we had a lengthy fun conversation at the bar with him one day. Turns out his son lives in America in the exact same city we are from and attends the university there! Small world. He was a lovely person.

The hotel needs remodeling. It's very outdated. A female at the front desk was rude when I asked for a wine bottle opener. She had an attitude from not being able to find it right away...AT THE BAR! Once she found it, she slammed it on the bar and said, "You do it." Someone must have complained about her unprofessional demeanor because after my encounter with her, she was extremely nice the rest of our stay. She was not like that at all initially.