It's a great location - walking distance from the station and Matterhorn gondola. It has a great view of matterhorm from the top floors and a nice hot jacuzzi. Nice clean and spacious. Our host / support person Laura was absolutely brilliant and very very helpful.

The floor we were at had a privacy fence with curtains(pics attached/ which essentially meant absolutely zero views for us. The other issue was the decor of the apartment. I understand it was probably Avante garde , but freaked our family out - specially the one in bedroom with all those pipes jutting out of Mother Mary and Jesus

The room was really very cosy and pretty

The room did not have a phone. If you need to request for anything from the concierge, you would need to walk to the hotel side (10-15mins walk). We walked over to request for 2 additional pillows and for a pick up to the train station when we check out. However, both pillows and pick up did not arrive.

This place is by far the most exceptional stay throughout my entire trip in Switzerland! You can have the Matterhorn view right at the balcony and the house is perfect for family it has everything you need! The person in charge Laura is perfect in every way, she had definitely make my stay even better.

Is a bit of walking distance from the train station, but they do provided us with pick up and drop off service for check in and check out~

Extremely friendly staff, good service, offered us free taxi ride (zermatt is car free zone), so we don’t have to drag our luggage to walk for a long distance. Helped us to move and take the luggage for check out, so we could have a relax time to travel other part of zermatt, and don’t need to rush back just to check out. Lovely place to stay, literally river view, we can walk out of our unit, then can see the Matterhorn view. It is a really good stay. Worth it. Their main hotel even cooler! If we have chance, would like to stay in their main hotel next time.

The room was separate from the Hotel but what a nice location and the architectural refurbishment was fascinating. Backstage took an old town chalet, lifted it and created a sun filled, glass room overlooking the Thun River. We had so much fun hiking around Zematt but the best treat was a gourmet lunch mid hike in Zmutt. We were lucky to visit Zematt before the main summer season, had excellent weather and to have booked this room.

Comfortable, stylish apartment with an incredible view of the Matterhorn, excellent outdoor space, a quality kitchen, and comfortable beds. staff makes beds during the day and can bring excellent breakfasts to the unit. The best of a hotel and an Airbnb combined—best place I’ve stayed in a long time.

The shower (in the middle of the bedroom) is a bit awkward, and the drain is too slow for the water flow, so it will flood if you aren’t careful

The pictures online don’t do it justice, beautiful chalet, with a wonderful spa. Just perfect after a great day on the slopes. The fire place and topping up of wood each day a big plus.

Top apartment, fantastic breakfast service, room was always spotless clean, top shuttle from/to train station, beautiful view, great small spa & jacuzzi, beautiful bath tub

Shower was way too small for our taste

Booked for 2 nights for my mother in laws birthday who was visiting us form the US. You certainly get the wow factor when you walk up the James Bond style tunnel and get in the private lift, then walk out into the apartment with the Matterhorn in from of you!!!! 2 lovely staff met us on the street and took us to the apartment and showed us everything- so helpful and friendly. Everything is of a high standard and very well equipped. I'd booked a restaurant for my mother in laws birthday dinner but she chose to cancel and have fondue in the apartment instead it was so nice. Great outdoor patio area just for our apartment and them the shared spa....great. Surprised but happy somewhere so nice was happy for our dog to be with us.

A little surprised somewhere so big and well designed only has 1 small shower for both bedrooms.

Best place to stay in Zermatt! The room is very nicely decorated, with furniture and artwork from local artist Heinz Julen, giving a chique, yet cosy and modern mountain flair feeling. The views to the mountains and Matterhorn are spectacular. Beds are super comfortable. Daniel and the whole team are very friendly and took care of all our needs. We can't wait to come back. Thank you for making our stay UNIQUE. Backstage Zermatt won our hearts!!

Nothing. We just wanted to stay longer.