We had a balcony with a view of The Matterhorn. The room was clean cosy and bed comfortable. The breakfast was fantastic. We hope to be back.

The hotel was not great at communicating with us regarding how to get to the hotel from the station. They said ring us when we arrive and we did after turning on my phone costing me money and attempted many times. (When we went back to the station to leave I saw a telephone which was free to call all hotels to be picked up) anyway we walked 10 minutes up the hill in the end turned out ok because we were fit to carry our luggage. More clear and direct information would have been helpful.

This little gem is a perfect place to spend time in Zermatt! We arrived, like most people, by train. Although electric taxis are advertised and easy to find, we decided not needed and walked. In fact, our entire time in Zermatt was on foot other than the famous cogwheel train up to the Matterhorn. Walking to this hotel, even with our carry on suitcases, was easy. The hosts were fantastic. Loved our room. I was turning 70 and had requested balcony with a view of the Matterhorn. Amazing room and view-LOVED IT! Breakfast was phenomenal and staff fantastic. We had an issue with our TV initially (one of the plugs had dislodged)-fixed promptly! Then we blew one of the electrical outlets-Pierre (Peter?) was there again quickly. Loved his sense of humor. So, there is absolutely nothing we have to complain about!! Highly recommend this hotel.

Not a thing!

It was all in all a super perfect stay. We just stayed one night before a jump to the Glacier Express but it was absolutely worth it to stay in this hotel for one night. The staff was 100% friendly and helpful with tips of the location, including the hotel app with possibility to check out with webcam the local sight seeing spots (perfect to see if cloudy or sunny). Rooms are super clean and the bed is amazingly comfortable. We had a balcony with view to the Matterhorn. Breakfast was diverse and good quality. If we come back to Zermatt we definitely stay there again!!! Thanks for the great stay.

there is nothing to say.

Hotel room was a studio, so it came with a kitchen, but we didn't use it. It was located in the Haus Bonnati building which is across the street and are apartments. Room was on the bottom floor and had a view of the street, but it had a patio. If you went on the patio you could see the Matterhorn. Location was an easy walk to the Matterhorn Express gondola (5 min) which beat the cattle-car bus experience from the rest of town. Morning breakfast was an outstanding European breakfast, including eggs, bacon and sausage. Massage spa was 100ft away, and they were very good. short walk into restaurant/shopping but nothing is far in this town. Hotel arranged pickup from train station for free.

Shower head was ridiculously small and ineffective. Hallway lights were on timers that were too short to make it up the stairs so every floor you had to find and press the button again. No elevators, if you need one. Nothing is cheap here, but given the prices, it was a reasonably good value for a ski trip.

room is spacious though facilities are bit old, heating works good. the reception lady who checked me in is nice but another male staff is bit cold and impatient. rate for this type hotel could be over-priced but guess travelling at ski peak season is not cheap anyway. there are basically loads and loads of hotel/accommodations spreading from train station but it's hard to believe there are very few options left in sep looking for a dec accommodation - heard same comment from another tourist i met at hotel. there is a new building across the street (in construction at the moment) which will eventually block the view of Matterhorn. the biggest problem is the distance to station - dont trust google map which tells you it's 12min walk. it's all uphill!!! think when you are pulling a luggage case!! take a taxi from train station costs around 15-20CHF.

We stayed in 1 bedroom apartment with a view of Matterhorn. There was a pullout sofa and cot available for my two teenage sons to sleep. We bought groceries for two dinners to cook in kitchen. Breakfast was perfect and plentiful to prepare for a full ski day. It was a five minute walk to ski gondola. It was close to shopping and walking into town. Would highly recommend

The hot tub was really a jacuzzi tub- ltranslation difference. The shower was handheld not overhead and made iit truly difficult to shower.

Clean, spacious and nice view. The bed was very comfortable. Breakfast was fantastic, special mention for the friendly ladies there. I like the fact they had recycling bins outside.

I liked pretty much everything but if I was to be really pressed on something it would be taking 2 staircases down to get to the room. Not a problem for me but if that was a challenge for a guest, it would pose a bigger problem. That being said, I don’t think a lift being installed would help appropriate or suitable either.

Great base in Zermatt where everything is so expensive, this was one of the better options, but it was worth it. Great deal with the taxis from the station, always book through the hotel as you'll get them much cheaper. Breakfast was lovely and filled us up for the day.

Not the hotel's fault and inevitable in a resort, but there was plenty of building work going on, and the new block has spoiled the view from some rooms.

We travelled to Zermatt in order to leave the following morning on the Glacier Express, so we weren't at the hotel for long, but it was very comfortable and clean and staff were friendly and helpful. The hotel is a bit of an uphill walk from the station if you are dragging heavy cases (a lot of the streets in Zermatt are cobbled) but once at the hotel it is quite close to the base of various lifts and a short walk gave us a marvellous view of the Matterhorn. I think it would be an excellent location for a longer snowsports or walking holiday. And although Zermatt is car free, there are taxis that we could have taken - the walk back to the station the following morning was quite easy. There are masses of restaurants in Zermatt and the hotel is no significant distance from most of them.

There are a few steps up to the front door of the hotel - not a big issue but a bit tricky for big cases.

Room was larger than what we imagine and we had a nice bathroom with bathtub. had windows but the view was nothing fantastic. despite that, walking out of the hotel, and just a short stretch away, we could get an ultra great view of the matterhorn. it was close proximity to the lifts up to the matterhorn as well. Breakfast was simple but would suffice

it was quite a distance from the main train station, walking with luggages was a very bad idea. will recommend to take the small taxis available at the train station. Room feels slightly aged. But still comfortable for sure.