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+1-833-728-2041486 reviews
From
$300Untere Wiestistrasse 11, Zermatt, 3920, Switzerland
Reservations:
+1-833-728-2041486 reviews
1/60
From
$300Call for great rates
+1-833-728-2041Skiing
Free wifi
Non-smoking rooms
Bar
Fitness center
Soundproof
Soundproof rooms
Elevator
Welcome to Hotel Phoenix, a cozy 3-star hotel in the heart of Zermatt, Switzerland. Guests can enjoy the convenience of being just 0.6 km away from the city center, making it a perfect base for exploring all that this picturesque town has to offer. The address of this charming hotel is Untere Wiestistrasse 11, ensuring easy access to nearby attractions and amenities.
With 486 reviews, Hotel Phoenix has garnered positive feedback from previous guests for its excellent amenities and services. The hotel offers a range of facilities including skiing, a pet-friendly policy (with extra charges), free Wi-Fi, a fitness center, and a bar for unwinding after a day of adventure. Additionally, guests can expect comfort and convenience with soundproof rooms, private bathrooms, and free toiletries provided.
Whether you're hitting the slopes or enjoying the scenic golf course (both available for an additional fee), Hotel Phoenix provides a welcoming retreat with its non-smoking environment and elevator access to upper floors. Immerse yourself in the beauty of Zermatt while experiencing top-notch hospitality at this delightful hotel.
Hotel Phoenix warmly welcomes furry friends with its pet-friendly policy, making it a perfect choice for travelers who wish to bring their beloved pets along for the adventure. Please note that charges may apply for accommodating your four-legged companions. The hotel's dedication to providing a comfortable stay extends to all members of the family, including those with wagging tails and wet noses.
For guests' convenience, Hotel Phoenix offers flexible payment options. Cash is not accepted at the hotel, but guests can easily settle their bills using Mastercard, Visa, Maestro, or EC-Card. This variety of payment methods ensures a hassle-free check-in and check-out process, allowing you to focus on enjoying your stay in Zermatt without worrying about currency exchange or cash availability.
When it comes to accommodations, Hotel Phoenix caters to various needs and preferences. Guests can choose from a selection of room types, ranging from cozy singles to spacious doubles, all designed to provide a restful retreat after a day of exploring the charming town of Zermatt. Each room is equipped with soundproofing to ensure a peaceful night's sleep, along with modern amenities such as private bathrooms and complimentary toiletries. Whether you're traveling solo, as a couple, or with a furry companion, Hotel Phoenix has a room to suit your needs.
Closest airports
Sion Airport
24.5miMilano Malpensa Airport
53.9miLugano Airport
55.6miTurin Caselle Airport
57.2miSkiing
Free wifi
Non-smoking rooms
Bar
Fitness center
Soundproof
Soundproof rooms
Elevator
Private Bathroom
Free toiletries
Upper floors accessible by elevator
Show 5 photos
Standard, Triple
300 sqft
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
x3
+
x4
More details
This spacious, Alpine style room features wood and stone decor and offers a flat-screen cable TV, a radio, a telephone, a safety deposit box and a bathroom with a bathtub and a hairdryer. Additional amenities include a balcony or a terrace and free WiFi.
Show 8 photos
Deluxe, Matterhorn View
280 sqft
Free wifi
Flat-screen TV
Tea/Coffee maker
+
More details
This spacious room provides panoramic views of the Matterhorn Mountain and is decorated in Alpine style with wood and stone features. It comes with a flat-screen cable TV, a telephone, a safety deposit box and a hairdryer. These rooms have a balcony, a terrace or a bay window. Free WiFi is available.
Show 5 photos
Run Of House
x10
+
x6
More details
Room Run Of House
Show 7 photos
Standard, Matterhorn View, Balcony
225 sqft
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
+
More details
This Alpine style room with wooden interior provides a balcony with views of the Matterhorn Mountain. It is fitted with a shower, a flat-screen cable TV, a telephone, a safety deposit box and a hairdryer. Free WiFi is available. Please note that extra beds are not available in this room type.
Show 4 photos
Deluxe, 2 Twin
2 Twin Beds
280 sqft
Flat-screen TV
x4
+
x3
More details
Deluxe Double Room, 2 Twin Beds is 280 square feet and includes either 2 single beds 80-130 width or a double bed 131-150 width plus extra beds on demand, desk, cable tv, hairdryer, tea and coffee making facilities , and safe.
Show 7 photos
Deluxe
280 sqft
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
+
More details
Spacious room with a balcony or terrace. The Alpine style room features wood and stone decor and comes with a flat-screen cable TV, a telephone, a safety deposit box and a hairdryer. Free WiFi is available.
Show 7 photos
Standard, Balcony
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
x10
+
x6
More details
Show 6 photos
Deluxe, 2 Twin, Mountain View
2 Twin Beds
280 sqft
Flat-screen TV
x4
+
x3
More details
Deluxe Double Room, 2 Twin Beds, Mountain View (Matterhorn) is 280 square feet and includes either 2 single beds 80-130 width or a double bed 131-150 width plus extra beds on demand, desk, cable tv, hairdryer, tea and coffee making facilities , and safe.
Show 6 photos
Superior
235 sqft
Balcony
Free wifi
Flat-screen TV
Tea/Coffee maker
x4
+
x3
More details
This room with oak wood floor and wooden interior comes with a balcony, a flat-screen cable TV, a telephone, a safety deposit box and a hairdryer. Free WiFi is available. Please note that extra beds are not available in this room type.
Show 5 photos
Standard Room
225 sqft
Free wifi
Flat-screen TV
Tea/Coffee maker
x10
+
x6
More details
This Alpine style room has wooden interior and features a shower, a flat-screen cable TV, a telephone, a safety deposit box and a hairdryer. Free WiFi is available. Please note that extra beds are not available in this room type.
Show 4 photos
Standard, 2 Twin
2 Twin Beds
300 sqft
Flat-screen TV
+
More details
Room (2 Twin Beds) is 301 square feet and includes 2 single beds 80-130 width plus desk, cable tv, hairdryer, tea and coffee making facilities , and safe.
Show 5 photos
Superior, 2 Twin
2 Twin Beds
250 sqft
Flat-screen TV
+
More details
Superior Double Room, 2 Twin Beds is 248 square feet and includes either 2 single beds 80-130 width or a double bed 131-150 width plus desk, cable tv, hairdryer, tea and coffee making facilities , and safe.
8.9
486 reviewsFrom
$300Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇺🇸
Pamela
10
10
We enjoyed our stay at Hotel Phoenix very much and would recommend it to anyone planning a trip to Zermatt. The hotel itself is located conveniently, a short 5-10 minute walk to the train station and 5 minute walk to the Sunnegga lift. If you prefer to go a little further to the Gonergrat train to the top, that is walkable as well. The hotel is so clean, the staff friendly, and the rooms are beautiful. It was truly a 5 star experience. The free breakfast was nice with an assortment of cheeses, meats, fruit, eggs, and freshly baked breads and bakery items. We hope to be back to Zermatt and will definitely stay here again.
I can’t think of anything I did not like.
🇦🇺
Fiona
8.2
8.2
The room was very comfortable and modern, however maybe a little bit small for a week long stay. The breakfast buffet was sensational - so much variety. We also very much appreciated the English tv channels, it was great to watch a movie in English after a day of skiing. Nice big ski room.
A sauna would have been great for after skiing. The location is about an 8 minute walk to the Sunnegga lift which is very squishy in the mornings - and a much further walk to other lifts.
🇺🇸
Chris
9.1
9.1
This was probably my favorite hotel during our two week stay in switzerland. The people were so nice. The room was great and even had a nice patio that we could sit on together at the end of our day. The breakfast was fantastic. Nice variety , fresh and plentiful. We had an issue with yellow jackets under our patio door. They took care of it right away. We traveled with 3 people and the room was big enough for all of our bags and us. The walk from the train station isn't too far but for older folks the hill might be a bit much but there are taxis. We decided to stay and hike the morning we checked out as you could see Matterhorn. They let us leave our luggage so we could enjoy the rest of our stay in zermatt. Would stay here again and highly recommend.
Only thing we didn't like was there is a gym/hang out right outside the side of the building we stayed on. Too many people loitering there smoking. I know this is out of control of the hotel.
🇺🇸
Ryan
9.1
9.1
The staff are wonderful, it’s like staying with family. the breakfast, apero, snacks and daily soup are excellent. We enjoyed the location as gave us a walk before and after dinner. Also very close to the rental shop. The hotel is spotless and the cleaning crew is amazing.
Our only wish is that the hotel had a sauna, steam or something - there really wasn’t anything that we disliked about the property.
🇨🇷
Mario
10
10
Just stayed 2 nights in Phoenix hotel. The location is pretty good , just a 7 min walk from Zermatt station. The breakfast is very complete and they even offered me a GF bread as I am allergic but overall I will highlight the great and friendly service from all the staff specially at the front desk. Friendly, polite and always willing to help with anything! I will definitely return if coming back to Zermatt.
no comments
🇨🇭
Anton
9.1
9.1
Amazing location with great view. Our room was on the roof floor, and view was just spectacular. Nice mountains hugging you around, Matterhorn ahead and view to the stars thru ceiling windows. Sadly, you can't look into them from the bed, but still, awesome in the night. Great breakfast with everything was there even 20 minutes before end time. More than enough space in the room and in the wardrobe. Good enough quite firm mattress, enough power sockets to charge everything. The safe is quite small (don't expect to be able to fit laptop there, but tablet fits).
The pillows, while being good quality down-feather, didn't provide enough support. We had to ask for second pillows and put them both into single pillowcase to make it comfortable enough.
🇨🇭
Adam
8.2
8.2
Fantastic breakfast, nice variety, good coffee. Nice bar and bartender and lounge space for an after dinner drink and chat or game of cards.
Our room for three with three singles did not leave much space (the third bed was a pull-out couch, which must have been the free space in a two singles room). It was tight but clean, and with a tidy-up between nights.
🇺🇸
Robert
10
10
Room was very clean and nicely decorated. The breakfasts were excellent and had such a good variety. The staff kept up with clearing the tables discreetly and kept the food restocked. The staff was so helpful and friendly and ready to make our stay as great as possible.
Wifi was not very strong.
🇨🇦
Elaine
10
10
We booked a Standard Double Room and really enjoyed staying here. The room and hotel facilities were modern, very clean, and comfortable. Staff were friendly to deal with. Breakfast was a small selection but everything looked fresh. We did not have issues with noise during our stay.
The location is a short walk from the train station, but that was not an issue for us.
🇧🇪
Tom
8.2
8.2
Nice and modern hotel outside the center of the town, so very quiet. The room is nicely decorated en very clean. The staff is very friendly and helpful. Good breakfast with a great variety of products.
There wasn't made any offer for transport to/from the station.
Attractions
Zermatt Mountain Railways (Zermatt Bergbahen)
0.8miSunnegga
0.9miZermatt-Matterhorn Ski Paradise
0.9miGornergrat Railway (Gornergrat Bahn)
3.2miMatterhorn Glacier Paradise
6miEcomuseum Simplon
18.9miStockalper Palace
23.1miGlacier Express
23.2miAletsch Glacier
29.3miAttractions
Zermatt Mountain Railways (Zermatt Bergbahen)
0.8miSunnegga
0.9miZermatt-Matterhorn Ski Paradise
0.9miGornergrat Railway (Gornergrat Bahn)
3.2miMatterhorn Glacier Paradise
6miEcomuseum Simplon
18.9miStockalper Palace
23.1miGlacier Express
23.2miAletsch Glacier
29.3miAirports
Sion Airport
24.5miMilano Malpensa Airport
53.9miLugano Airport
55.6miTurin Caselle Airport
57.2miSkiing
Free wifi
Non-smoking rooms
Bar
Fitness center
Soundproof
Soundproof rooms
Elevator
Private Bathroom
Free toiletries
Upper floors accessible by elevator
Accessibility
Upper floors accessible by elevator
Activities
Cycling
Fishing
Golf course
Hiking
Skiing
Bathroom
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Toilet
Toilet paper
Towels
Bedroom
Linens
Wardrobe or closet
Business Facilities
Meeting/Banquet facilities
Cleaning Services
Ironing service
Laundry
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Board games/Puzzles
Food & Drink
Bar
Special diet meals (on request)
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
Baggage storage
Express check-in/out
Invoice provided
Tour desk
General
Elevator
Hardwood or parquet floors
Heating
Non-smoking rooms
Pet bowls
Pet Friendly
Smoke-free property
Soundproof
Soundproof rooms
Internet
Free wifi
Kitchen
Coffee machine
Living Area
Desk
Media & Technology
Cable channels
Flat-screen TV
Radio
Telephone
TV
Physical distancing
Cashless payment available
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Socket near the bed
Safety & security
CCTV in common areas
CCTV outside property
Fire extinguishers
Key card access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Spa
Back massage
Couples' massage
Fitness
Fitness center
Foot massage
Full-body massage
Locker rooms
Massage
Neck massage
Transportation
Shuttle service
From
$300Pets
Pets are allowed. Charges may apply.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
The minimum age for check-in is 18
Curfew
Come and go whenever you want
Parking
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Cash
Mastercard,
Visa,
Maestro,
EC-Card
This property does not accept cash.
Can I bring my pet to Hotel Phoenix?
Yes, you can stay with your pet at Hotel Phoenix. Just keep in mind that there may be charges associated with bringing your pet.
Which room categories can I book at Hotel Phoenix?
Hotel Phoenix offers a variety of rooms such as Standard Rooms, Deluxe Rooms, and Suites, accommodating both single travelers and families. All rooms are non-smoking and come with either a king-size bed or two queen-size beds. Room sizes range from 300 square feet for Standard Rooms to 600 square feet for Suites.
What are the main attractions at Hotel Phoenix?
Guests at Hotel Phoenix can enjoy a variety of leisure activities during their stay. They can spend their time skiing at the nearby ski resort, playing golf at the on-site golf course, and working out at the fitness center. Those looking to relax and unwind can visit the bar and enjoy some drinks. Additionally, they can take advantage of the shuttle service for convenient transportation. For those with pets, the hotel is pet-friendly. The non-smoking and soundproof rooms provide a comfortable environment for guests to rest. With amenities like free toiletries and private bathrooms, guests can indulge in a luxurious stay. The elevator accessibility makes it easy for guests to navigate the hotel's different floors.
Which payment methods are supported by Hotel Phoenix?
Hotel Phoenix accepts payment through Mastercard, Visa, Maestro, and EC-Card. Cash payments are not accepted at the hotel.
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