"I was injured while hiking, and my guest family in Germany booked this hotel for three days in addition to my original plan to let me recuperate. The hotel reception was extremely kind and caring. They allowed to me check in early, as my travel companion travelled on, and they assigned me a lower bed in the 6-person sleeping room. There were only 1-2 other persons there, and along with other hotel guests, they all turned out to be very private and pleasant. People care for each other, as the hotel personal takes care of us. This was a very positive experience and now I am all recovered. Thank you, Hotel Carina!" -- Words from a hiking student from China

Small but nice rooms. Just have everything you need, despite limited space. Breakfast included was really good with local products. Good toiletries. We got a room with partial view to the Matterhorn which was nice. They have an interesting spa that unfortunately we could not use as we did not have clothes for it. Location is good. about 10 minutes to train station and main road. a bit on the hill but not to much to make you exhausted. I love Swiss water anyways, but their tap "filtered" water was so nice and cold, and it stayed nice and cold in my bottle the entire day! They also have sparkling water to serve yourself for free which is really really nice.

The rooms, although not big, feel spacious because of the thoughtful design and careful selection of furniture throughout the hotel. We felt extremely comfortable staying at Carina and would highly recommend this place. The dinner served at the hotel restaurant was so delicious and full of flavours. We love the sharing-plate concept where everyone gets to have a taste of the different dishes served. All staff at the hotel were extremely kind and helpful. The ski rental place (Matterhorn Sport Riva) was just 2 minutes walk away from the hotel. We were given an extra 10% discount for being the guests of Hotel Carina. The Sunnega funicular station was just another 3 minutes walk from the rental place along the river.

Nothing

The common area including the dorms are excellent. Well designed and functional. Kind and thoughtful staff with one exception (see below). Thank you very much!!!!

Not everyone staying here are familiar with behaving considerately (being quiet, light management, cleaning up after oneself) in shared areas, like dorm and bathrooms. There was no attempt to impress consideration of newcomers this style of staying. Breakfast at 7 is IMO late in the mountains. Therefore some mountain lodges offer self service with no staff for early raisers. Specifically saying no to start breakfast when you arrive 6:40 AM and it is mostly ready indicates rules, or maybe attitude, are more important than guest service.

great view from the room modern room with nice design good size space

nice room but missing a few stuff. no electric kettle in the room, if guest needs hot water, have to take it at the canteen below room slippers since guest need to assess the spa area no bathrobe given, so guest going down have to wear their own clothes. and in winter, i doubt any guest will pack slippers along so they have to wear their covered shoes to use spa facilities and wear them back which isnt the most comfortable

Room: Clean, bed was comfortable, cute decor, and got very warm. Location: Excellent, close to Zermatt train station, Gornergrat bahn, and Sunegga. Breakfast: Good with variety of options, liked the muesli and bread available. Other: Front desk polite and helpful. Very nice lobby area to sit and decompress after a long ski day. Water (still and sparkling) available all day was great. Ski storage was nice, especially warm boot room.

Coffee machine was so-so and free from 7-10am but after that had to pay. Offer d free tea and hot water all day—lipton brand, so better to just bring your own tea. Room was small and felt cramped at times. Felt a bit pricey however it is to be expected in Zermatt.

Everything fantastic although I didn't find I was sharing a dorm with people I really gelled with so much and its not like a hostel in that everyone comes together from all the different rooms in the evenings and does things together. The evening I stayed and had food at the hotel restaurant, it was exceptional; the waitress, Laura, was friendly, talkative and made fantastic recommendations, I think the food there was the best I had all holiday.

More of a communal area for solo travelers to get to know other people

It was really modern, well designed and clean. Breakfast was lovely, fruit, muesli, homemade jams, bread, boiled eggs, cheese and ham. It’s a very modern set up for millennials like us, you kind of come and go as you please. Very comfy bed and free still/ sparkling water on tap

The only downside for me was that I was woken up both nights in the early morning by the sound of footsteps and banging in the room above or the stairs next to our room, which was a shame as the bed was so comfy I was sleeping well.

Comfortable, quiet location, hotel is roughly 7-10 minutes away from Zermatt station. Breakfast is good and I love the spa facilities which comes with both steam and hot sauna

The only downfall is that the spa has no special time slot, neither by room nor by sex. I met a guy dinner didn’t covered up himself at all, it’s quite embarrassing 🙈

I liked the fact that it's a hostel but feels like a 4-star hotel. Very modern, very clean, and well thought out. Location was about a 7min walk from the station. I liked that every bunk had privacy curtain, a small safe, light and power point. I liked the relaxed atmosphere. Staff were very friendly and helpful.

The showers are great but badly designed as water just goes all over the floor if you're not careful. Again, for someone who is lactose intolerant, the only alternative for me was lactose free or oat milk at breakfast, and unfortunately, offerings don't extend to yogurt or cheese sadly.