Call for great rates
+1-833-728-20412,629 reviews
From
$300Spissstrasse 52, Zermatt, 3920, Switzerland
Reservations:
+1-833-728-20412,629 reviews
1/72
From
$300Call for great rates
+1-833-728-2041Skiing
Outdoor swimming pool
Indoor swimming pool
Kids' pool
Free wifi
Free shuttle
Turkish/Steam Bath
Free spa
Welcome to Alpen Resort Hotel, a luxurious 4-star retreat nestled in the charming city of Zermatt, Switzerland. Located just 0.5mi from the city center, this hotel offers convenience and stunning views of the surrounding Alps. The address for your dream getaway is Spissstrasse 52.
Indulge in the array of amenities this hotel has to offer, including skiing, pet-friendly accommodations, and both indoor and outdoor swimming pools. Relax in the Turkish steam bath or sauna, maintain your fitness routine at the free fitness center, or enjoy a delicious meal at the on-site restaurant. With 2629 reviews, this hotel is a traveler favorite in Zermatt.
Immerse yourself in the beauty of Switzerland while enjoying top-notch service and comfort at Alpen Resort Hotel. Book your stay now for a minimum price and experience the perfect blend of relaxation and adventure in the heart of the Swiss Alps.
Bringing your furry friend along for the journey? No worries at Alpen Resort Hotel, where pets are welcome to join you during your stay. Just keep in mind that charges may apply for your four-legged companion. Enjoy the company of your pet as you explore the picturesque surroundings of Zermatt and take in the breathtaking views of the Alps.
Dive into relaxation at any of the hotel's three pristine pools. For the adults looking to unwind, the indoor and heated pool is the perfect spot to lounge and rejuvenate. If you prefer a more scenic setting, head to the adults-only rooftop pool and immerse yourself in the beauty of the Swiss Alps while enjoying a swim. Families with children can also enjoy a separate indoor pool designed just for kids, complete with a heated water feature and a plunge pool for endless fun.
Savor a delightful culinary experience at the on-site Restaurant Matterhorn. With a family-friendly and traditional ambiance, this restaurant offers a variety of cuisines including Italian, local, and international dishes. Whether you're craving a taste of the local flavors or seeking something familiar, the restaurant provides a cozy setting to enjoy a delicious meal after a day of exploring Zermatt. Don't forget to charge your meal to your room using one of the accepted payment methods, such as Mastercard, American Express, or Visa, ensuring a hassle-free dining experience during your stay.
Closest airports
Sion Airport
24.4miMilano Malpensa Airport
54miLugano Airport
55.7miTurin Caselle Airport
57.3miSkiing
Outdoor swimming pool
Indoor swimming pool
Kids' pool
Free wifi
Free shuttle
Turkish/Steam Bath
Free spa
Hot tub
Sauna
Tennis court
Non-smoking rooms
Bar
Fitness center
Hypoallergenic
Elevator
Room service
Private Bathroom
Free toiletries
Restaurant
Terrace
Garden
Show 10 photos
Panorama, View
Spa tub
Balcony
Free wifi
Minibar
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Family Garden 2 Bedroom Suite, Terrace
Spa tub
Balcony
Minibar
Flat-screen TV
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Family, View
Spa tub
Balcony
Minibar
Flat-screen TV
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2 Beds, View
Spa tub
Balcony
Free wifi
Minibar
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Family
Spa tub
Minibar
Flat-screen TV
Tea/Coffee maker
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9
2,629 reviewsFrom
$300Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇺🇸
Gary
9.1
9.1
From the time you enter you know you are in a beautiful and welcoming hotel with great woodwork throughout. The rooms were nice, spacious and quite comfortable. The spa facilities for both adults and children are first rate. Our kids were 14 & 16 and we saw all ages enjoying the spa. We spent 60-90 minutes after skiing each evening moving around the pool, hot tubs, steam rooms, saunas etc. They were all beautiful with relaxing lighting and music. Breakfast had a good selection of options including made to order eggs. Everything was very good. It wasn't the top breakfast I have had at a four star hotel in European ski resorts but still very solid and everyone will be more than satisfied. The location is off the main street at the edge of the main village about a seven minute walk into the center of the village and very quiet. The Gornergrat train is a 4-5 minute walk in ski boots. The Sunnegga train is 8-10 minute walk in ski boots and the third lift is across town and too long to walk in ski boots. The ski bus stop is just a few minutes from the hotel and takes you to the Sunnegga train in a few minutes if you don't want to walk, The Matterhorn express in around ten minutes by ski bus. While you are not in the center of the resort everything including the skiing is quite accessible without too much effort. I would highly recommend the Alpen Resort Hotel. It is an excellent choice and appeared to be a great value for the money as compared to similar quality hotels.
Bathrooms are on the smaller size but not a major issue
🇸🇬
Rebecca
10
10
I love the resort and location. It is walkable from the zermatt station but also comes with an option of a mini shuttle running from 7am to 9pm at a call from the station central. I also love the entertainment, pool and spa which I can do within the resort. Staff were friendly as well! Had an opportunity to try out their Hornox restaurant and I think the food were pretty good. …and would like to thank the hotel for the thoughtful ‘gift’ as well! :)
There’s really nothing much to complain about.
🇬🇧
Seonaidmairi
8.2
8.2
The hotel is in a good location, a shortish, fairly flat walk from the station In Zermatt. We found the staff to be very friendly, our room was a very good size with a sofa and armchair and a balcony giving us an excellent view of the Matterhorn (once it stopped snowing - in May!). The bed was comfortable and the bathroom was a good size with a great shower and nice toiletries. The breakfast buffet was very good and the hotel serves free tea and cakes in the afternoon. There are 3 different restaurants offering a fairly wide range of options for lunch or evening meal, but there are also lots of other restaurants within walking distance. There is a small but quite well equipped gym and the pool is lovely (and atmospheric) although with three whirlpool areas within the pool the actual area available for swimming lengths is not very wide. There is also an outdoor hot-tub and a spa (but we didn't try any treatments so I can't comment on that). I unfortunately fell at the top of the Gornergratt and broke my wrist very badly; the hotel staff were very helpful in immediately referring us to the appropriate medical services and arranging transport for us to get there - we got the feeling that it may be something they have to arrange not infrequently!
Nothing
🇺🇸
Nick
10
10
The resort is cute, and the newly renovated spa complex is an amazing treat at the end of a long day. The bed was comfortable, the room was nicely furnished, and the view absolutely could not be beat. From our bed we could look out and see the Matterhorn, which was an amazing way to start the day. Breakfast was a fairly standard, but generous spread of meats, cheeses, bread, eggs, and cereal, and a great way to start the day. Restaurants in the area seem to close between 2 and 6, but the hotel has snacks, teas, and cakes available in the lobby during this time to hold you over until dinner. The front-desk staff was exceptional, especially Anna. She went out of her way to make our stay the most amazing that she could, including suggesting locations for dinner and handling reservations, and bringing additional towels directly to our room herself. The customer service really made the stay exceptional.
🇨🇭
Hesketh
10
10
The view of the Matterhorn from the terrace was exceptional. Very close to the train station, just a few minutes' walk. Amazing attention to detail as I emailed mentioning that it was my boyfriend's birthday to ask whether a fridge would be available to store drinks for this occasion, and without me even asking, we entered the room to find it decorated with a Happy Birthday banner, flowers, balloons. Champagne glasses also placed in the room (but I think this is standard regardless of birthday, as the mini-fridge had various drinks for sale in it anyway). Bed very comfortable and huge. The spa facilities were also wide-ranging, with sauna, steam room, cold shower and ice, rooftop jacuzzi and a larger pool to swim in. We could use the spa for several hours before check-in time and apple juice + hazelnuts + nuts were provided as healthy snacks. Breakfast was also delicious, so many options: salmon, cheeses, several meats, fruit, yoghurts, cereals, fresh vegetables and baked goods. Champagne was available at breakfast as well. For this reason, I do not understand some of the comments saying that the selection was too small... I ate so much that my stomach hurt and didn't even get to try everything! An exceptional stay that I will be sure to repeat next time I am in Zermatt.
One single negative in my view: a bit strange that the changing room in the spa area is shared male-female. I am female and did not necessarily want to have an older man getting changed in front of me (though this particular gentleman was kind and respectful)
🇬🇧
Sophia
9.1
9.1
The bedroom is spacious and comfortable. I could even make my own coffee from the espresso machine. Big TV, easy to operate and many channels to choose from. Good wifi. Good breakfast selection. Good evening meals. Good location. Nice swimming pool. I could put my helmet into the ski room cabinet.
The staff can be more smiley. Very few of them would say good morning!
🇳🇱
Dominik
8.2
8.2
the location, nice rooms with great view
small thing: sown guests received welcome drinks while others don’t. it seems to depend on the package you booked. differences in services levels are for sure ok. but sich an obvious difference as the first impression is not great. It mads us feel like second grade guests
🇲🇾
Lian
10
10
The view was absolutely stunning. I even did a reel with it " This is my view today.. How was yours" And I strongly believe the room was upgraded. Reserved a double classic room but got a double panorama room instead! Insanely beautiful panorama view I have to say! The breakfast comes with many choices. We definitely kickstart the days with happy tummy from the yummy breakfast! The Room Janitor did an excellent job in tidying up the room meticulously, arranging our all over the place open luggage so that we can more spacious walk areas and even changed our wet slipper and gave us a new pair! The outdoor and indoor pool was enjoyable especially when it was a rainy day with bad weather and low visibility to go up the mountain and the jacuzzi was so so so relaxing! Awesome! High recommended to all! Definitely booking again next time!
🇳🇱
Bojana
10
10
We loved our stay at Alpen Resort & Spa! Thanks for the upgrade to a room with a wonderful view of the Matterhorn! We really enjoyed the outdoor whirlpool and all the other spa facilities as well. The hotel is close to all the shops and restaurants in Zermatt. Accommodating staff. Afternoon cake and tea. We could use the spa during our last day as well which was very convenient as our train back was leaving in the evening.
Very noisy construction next to the property starting a little before 8 am every day. Luckily the windows are soundproof, but it would have been nice to be able to keep them open and enjoy our balcony throughout the day.
🇬🇧
Grant-adamson
8.2
8.2
Great staff - very friendly and attentive. Great views of Matterhorn. Excellent SPA and pool.
It irks to be charged for tap water at dinner. Especially as it recommended tap water for drinking in the rooms. So much is good about this hotel so this was to us an easily avoided annoyance.
Attractions
Zermatt Mountain Railways (Zermatt Bergbahen)
0.9miZermatt-Matterhorn Ski Paradise
1miSunnegga
1miGornergrat Railway (Gornergrat Bahn)
3.4miMatterhorn Glacier Paradise
6.1miEcomuseum Simplon
18.9miStockalper Palace
23miGlacier Express
23.2miAletsch Glacier
29.3miAttractions
Zermatt Mountain Railways (Zermatt Bergbahen)
0.9miZermatt-Matterhorn Ski Paradise
1miSunnegga
1miGornergrat Railway (Gornergrat Bahn)
3.4miMatterhorn Glacier Paradise
6.1miEcomuseum Simplon
18.9miStockalper Palace
23miGlacier Express
23.2miAletsch Glacier
29.3miAirports
Sion Airport
24.4miMilano Malpensa Airport
54miLugano Airport
55.7miTurin Caselle Airport
57.3miRestaurant Matterhorn
Cuisines
Italian•Local•InternationalAmbiances
Family Friendly•TraditionalLocation
IndoorFeatures
Heated•Rooftop•With plungeAge restrictions
Adults onlyAvailability
All seasonLocation
OutdoorFeatures
Heated•Rooftop•With plungeAge restrictions
Adults onlyAvailability
All seasonLocation
IndoorFeatures
Heated•Rooftop•With plungeAge restrictions
Kids onlyAvailability
All seasonSkiing
Outdoor swimming pool
Indoor swimming pool
Kids' pool
Free wifi
Free shuttle
Turkish/Steam Bath
Free spa
Hot tub
Sauna
Tennis court
Non-smoking rooms
Bar
Fitness center
Hypoallergenic
Elevator
Room service
Private Bathroom
Free toiletries
Restaurant
Terrace
Garden
Activities
Darts
Game room
Hiking
Ping-pong
Pool table
Skiing
Tennis court
Bathroom
Bathrobe
Bathtub or shower
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Toilet
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Cleaning Services
Daily housekeeping
Ironing service
Laundry
Entertainment & Family Services
Playground
Food & Drink
Bar
Breakfast in the room
Kids' meals
Minibar
Packed lunches
Restaurant
Special diet meals (on request)
Tea/Coffee maker
Food & drink safety
Breakfast to-go containers
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
Baggage storage
Concierge
Currency exchange
Tour desk
General
Designated smoking area
Elevator
Family rooms
Heating
Hypoallergenic
Ironing facilities
Laptop size safe
Non-smoking rooms
Pet basket
Pet bowls
Pet Friendly
Room service
Smoke-free property
Internet
Free wifi
Kitchen
Electric kettle
Living Area
Desk
Sitting area
Media & Technology
Cable channels
Flat-screen TV
Radio
Satellite channels
Telephone
TV
Outdoors
Garden
Outdoor furniture
Terrace
Physical distancing
Cashless payment available
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Clothes rack
Drying rack for clothing
Fan
Iron
Socket near the bed
Sofa bed
Safety & security
24-hour security
Fire extinguishers
Key access
Key card access
Safe
Smoke alarms
Safety features
First aid kits available
Services
Wake-up service
Wake-up service/Alarm clock
Spa
Fitness
Fitness center
Free spa
Hot tub
Indoor swimming pool
Kids' pool
Outdoor swimming pool
Sauna
Turkish/Steam Bath
Transportation
Airport shuttle
Free shuttle
From
$300Pets
Pets are allowed. Charges may apply.
Internet
WiFi is available in all areas and is free of charge.
Age restrictions
There's no age requirement for check-in
Curfew
Come and go whenever you want
Parking
Parking may not be available
Reservations
Call us for our best daily rates
+1-833-728-2041Children and beds
Child policies
Children of all ages are welcome.
Children 3 and above will be charged as adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
0 - 2 years
3+ years
Extra bed upon request
$39 per person per day
9+ years
Extra bed upon request
$67 per person per day
16+ years
Extra bed upon request
$84 per person per day
The price in CHF has been converted to show you the approximate price in USD.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of cribs, extra beds, and children allowed in existing beds can vary depending on the option booked.
All cribs and extra beds are subject to availability.
Cards accepted at this property
American Express,
JCB,
Diners Club,
Visa,
Mastercard,
Maestro,
Cash only,
EC-Card,
UnionPay
This property accepts cash.
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