From the time you enter you know you are in a beautiful and welcoming hotel with great woodwork throughout. The rooms were nice, spacious and quite comfortable. The spa facilities for both adults and children are first rate. Our kids were 14 & 16 and we saw all ages enjoying the spa. We spent 60-90 minutes after skiing each evening moving around the pool, hot tubs, steam rooms, saunas etc. They were all beautiful with relaxing lighting and music. Breakfast had a good selection of options including made to order eggs. Everything was very good. It wasn't the top breakfast I have had at a four star hotel in European ski resorts but still very solid and everyone will be more than satisfied. The location is off the main street at the edge of the main village about a seven minute walk into the center of the village and very quiet. The Gornergrat train is a 4-5 minute walk in ski boots. The Sunnegga train is 8-10 minute walk in ski boots and the third lift is across town and too long to walk in ski boots. The ski bus stop is just a few minutes from the hotel and takes you to the Sunnegga train in a few minutes if you don't want to walk, The Matterhorn express in around ten minutes by ski bus. While you are not in the center of the resort everything including the skiing is quite accessible without too much effort. I would highly recommend the Alpen Resort Hotel. It is an excellent choice and appeared to be a great value for the money as compared to similar quality hotels.

Bathrooms are on the smaller size but not a major issue

I love the resort and location. It is walkable from the zermatt station but also comes with an option of a mini shuttle running from 7am to 9pm at a call from the station central. I also love the entertainment, pool and spa which I can do within the resort. Staff were friendly as well! Had an opportunity to try out their Hornox restaurant and I think the food were pretty good. …and would like to thank the hotel for the thoughtful ‘gift’ as well! :)

There’s really nothing much to complain about.

The hotel is in a good location, a shortish, fairly flat walk from the station In Zermatt. We found the staff to be very friendly, our room was a very good size with a sofa and armchair and a balcony giving us an excellent view of the Matterhorn (once it stopped snowing - in May!). The bed was comfortable and the bathroom was a good size with a great shower and nice toiletries. The breakfast buffet was very good and the hotel serves free tea and cakes in the afternoon. There are 3 different restaurants offering a fairly wide range of options for lunch or evening meal, but there are also lots of other restaurants within walking distance. There is a small but quite well equipped gym and the pool is lovely (and atmospheric) although with three whirlpool areas within the pool the actual area available for swimming lengths is not very wide. There is also an outdoor hot-tub and a spa (but we didn't try any treatments so I can't comment on that). I unfortunately fell at the top of the Gornergratt and broke my wrist very badly; the hotel staff were very helpful in immediately referring us to the appropriate medical services and arranging transport for us to get there - we got the feeling that it may be something they have to arrange not infrequently!

Nothing

The resort is cute, and the newly renovated spa complex is an amazing treat at the end of a long day. The bed was comfortable, the room was nicely furnished, and the view absolutely could not be beat. From our bed we could look out and see the Matterhorn, which was an amazing way to start the day. Breakfast was a fairly standard, but generous spread of meats, cheeses, bread, eggs, and cereal, and a great way to start the day. Restaurants in the area seem to close between 2 and 6, but the hotel has snacks, teas, and cakes available in the lobby during this time to hold you over until dinner. The front-desk staff was exceptional, especially Anna. She went out of her way to make our stay the most amazing that she could, including suggesting locations for dinner and handling reservations, and bringing additional towels directly to our room herself. The customer service really made the stay exceptional.

The view of the Matterhorn from the terrace was exceptional. Very close to the train station, just a few minutes' walk. Amazing attention to detail as I emailed mentioning that it was my boyfriend's birthday to ask whether a fridge would be available to store drinks for this occasion, and without me even asking, we entered the room to find it decorated with a Happy Birthday banner, flowers, balloons. Champagne glasses also placed in the room (but I think this is standard regardless of birthday, as the mini-fridge had various drinks for sale in it anyway). Bed very comfortable and huge. The spa facilities were also wide-ranging, with sauna, steam room, cold shower and ice, rooftop jacuzzi and a larger pool to swim in. We could use the spa for several hours before check-in time and apple juice + hazelnuts + nuts were provided as healthy snacks. Breakfast was also delicious, so many options: salmon, cheeses, several meats, fruit, yoghurts, cereals, fresh vegetables and baked goods. Champagne was available at breakfast as well. For this reason, I do not understand some of the comments saying that the selection was too small... I ate so much that my stomach hurt and didn't even get to try everything! An exceptional stay that I will be sure to repeat next time I am in Zermatt.

One single negative in my view: a bit strange that the changing room in the spa area is shared male-female. I am female and did not necessarily want to have an older man getting changed in front of me (though this particular gentleman was kind and respectful)

The bedroom is spacious and comfortable. I could even make my own coffee from the espresso machine. Big TV, easy to operate and many channels to choose from. Good wifi. Good breakfast selection. Good evening meals. Good location. Nice swimming pool. I could put my helmet into the ski room cabinet.

The staff can be more smiley. Very few of them would say good morning!

the location, nice rooms with great view

small thing: sown guests received welcome drinks while others don’t. it seems to depend on the package you booked. differences in services levels are for sure ok. but sich an obvious difference as the first impression is not great. It mads us feel like second grade guests

The view was absolutely stunning. I even did a reel with it " This is my view today.. How was yours" And I strongly believe the room was upgraded. Reserved a double classic room but got a double panorama room instead! Insanely beautiful panorama view I have to say! The breakfast comes with many choices. We definitely kickstart the days with happy tummy from the yummy breakfast! The Room Janitor did an excellent job in tidying up the room meticulously, arranging our all over the place open luggage so that we can more spacious walk areas and even changed our wet slipper and gave us a new pair! The outdoor and indoor pool was enjoyable especially when it was a rainy day with bad weather and low visibility to go up the mountain and the jacuzzi was so so so relaxing! Awesome! High recommended to all! Definitely booking again next time!

We loved our stay at Alpen Resort & Spa! Thanks for the upgrade to a room with a wonderful view of the Matterhorn! We really enjoyed the outdoor whirlpool and all the other spa facilities as well. The hotel is close to all the shops and restaurants in Zermatt. Accommodating staff. Afternoon cake and tea. We could use the spa during our last day as well which was very convenient as our train back was leaving in the evening.

Very noisy construction next to the property starting a little before 8 am every day. Luckily the windows are soundproof, but it would have been nice to be able to keep them open and enjoy our balcony throughout the day.

Great staff - very friendly and attentive. Great views of Matterhorn. Excellent SPA and pool.

It irks to be charged for tap water at dinner. Especially as it recommended tap water for drinking in the rooms. So much is good about this hotel so this was to us an easily avoided annoyance.