Absolutely everything at this property has made our stay magical. Starting from the friendly welcome from the lovely staff, the surprise room upgrade to Matterhorn view room and the resort facilities. Not to mention the amazing breakfast and fantastic staff!! We can tell a lot of love and attention to details have been invested into this property. The room is equipped with great quality amenities, bathrobe, slippers and little things like a backpack and tote bag for us to borrow during our stay. The hot spa area is with the view of the majestic Matterhorn is an absolutely highlight. The free drinks, tea, fruit and nuts at the spa area is a lovely touch. We thoroughly enjoyed our stay and didn’t want to leave!

Nothing

Our stay at Cervo was just really really good. The facilities are superb with nice views over Zermatt and the Matterhorn. Cervo blends nicely into the surroundings with many smaller buildings, playful decoration and lots to explore in/around the hotel. There's many small details and decoration. The staff was super friendly, attentive but never intrusive. Cervo offers one of the best breakfasts we've had in a hotel. They have a very rich buffet but on top they offer dishes you don't usually get like Shakshuka and Momos.

Nothing

This hotel is clearly one of the best, it’s new & modern with all the facilities you could think off, one of the nicest outdoor heated pools, they have amazing restaurants to choose from, & their breakfast was excellent as well. They’ve also got new electric bikes which are free to use during your stay ! The staff are very polite and helpful, they’ve got their own free porter service waiting for you at the train station upon arrival, and they also drop you back in their electric vehicles back to the train station during departure. I’d highly recommend this to hotel if you’re staying in zermatt.

Nothing to complain about .

-Fabulous breakfast -Very nice SPA and classes -Cool design, nice touches such as backpacks and totes in the room -Doesn't feel too big because the rooms are distributed across multiple small buildings -Free pick up service from the station

-Our requests made via booking.com were entirely ignored -The bed was uncomfortable and the overhead bunk beds made it feel really claustrophobic (we booked Nomad M and got Nomad L for some reason) -The room was very dark and a bit humid, it was also on the ground floor and on the edge of the building next to some bushes so we felt unsafe to leave the balcony door open at night or during the day when we were out; overall it was not very pleasant -The staff suggested we try their mountain bikes and only once we were ready to rent them they proceeded to tell us they can't be used to go uphill, only down to the town and still not on the main street there

Nomad was the best decision my wife and I made for our honeymoon across Switzerland! We’ve had such a great and refreshing time there. Amazing view from the room, convenient transfer from the train station, great hospitality from the team… We had some delays getting into Zermatt due to the flash flood, but the team was very helpful in giving updates and support via WhatsApp to make sure we could make it there safely and timely. 10/10 would return

The palace or luxury hotel experience in a ski holiday configuration... Even if we are all geared-up, wet and sweaty. Something you would expect from a city or capital experience.

The ski resort was only partially open the first weekend of December, although marketed as a grand opening weekend. Ski slope down to Cervo was closed, as were many other connections throughout the resort. Ski start/finish convenience was one of the main reasons to book at cervo.

Everything was incredible. They picked us up at the train station when we arrived, dropped us off there when we left (at 5AM I might add), and catered to our every need throughout our stay. Incredible breakfast, complementary bike rental, luxurious pool and spa, goodies we didn't even ask for to send us on our way, the list of things that impressed us goes on.

Every little detail is well thought out from services to in room products. The Japanese onsen pool is just perfect after a long day of hiking. The morning mediation and yoga classes are invigorating. The breakfast at the Bazaar is sumptuous and the shaksouka one of the best.

The orientation of the room’s balcony which faced the street was intrusive. Lights on top of the tea/coffee service would be nice. That area is a bit dark and difficult to see especially at night.

Everything was amazing! The best hotel I have been to! Starting from the warmest welcome, the attention to design details, daily activities, quality of food and the SPA - a true Millenial haven! My husband & I didn’t want to leave this perfect place. Can’t wait to visit Cervo again but this time in Winter

Nothing! How can someone not love this place?

Good location - close to the forest trails, away from the busier part of Zermatt, yet easily accessible via elevator connected to Sunnega lift. Service to bring you and your luggage to/from train station is very convenient. Spa was pretty nice. Good food situation - two restaurants at the hotel are pretty fine, also supermarket at the train station is walking distance if you need some snacks. Nice clean modern rooms with views of Matterhorn. Good breakfast with service and buffet.

The bed was very uncomfortable - way too soft and caused lots of back & neck pain. Same with the pillows. Toilet had automatic motion activated lights that would turn off too soon. :[ Housekeeping coming at 9-9:30am is waaaay too early. Expensive even for Zermatt and having a spa.