The breakfast is good with excellent selections and freshly made lattes and egg dishes as well as a good selection of breads, fruits and jams, etc.. Even though i stayed for 7 nights, there was always some variety served which was nice! The club at the top floor was good and was a great place to have tea time and the food and drinks and wine are included in the price. its right in front of the Tram station that can go in 15 min. to Zurich downtown station. The room size was good and I loved the window seat taht was a great place to read and see the distant views of the alps. The room size was good for a week stay in the executive suite. The service was good! The hotel exchanged some dollars for me to get around too!

The first day my hotel room was not cleaned. the second day the room was still not cleaned and so I requested cleaning. Took them till the end of the 2nd day to finally send someone to clean... after that it was cleaned daily but like super basic as in just the bed was made etc. so for the Sheraton standard, I was expecting something better. -Very minor gripe, but in the summer the aircon is not very cool and the toilet lid when up keeps the toilet flushing halfway as it rests on the flusher.

The room service was so excellent, I want to thank Florence for being so nice and providing everything I ordered for dinner. Maria also provided excellent service, as she was so kind and gave the delicious food I ordered as well. There is one other person that gave me room service, and I wish I got her name, but she was so prompt and so friendly, as well as providing outstanding service as well. The front desk was so friendly when I asked for directions around the Zurich Hotel, and the waiters who were there when getting early morning breakfast near the lobby were so prompt to providing me extra coffee and any utensils I needed!

None, it was all great service!

I was pleasantly surprised by the size of the room. It was actually bigger than expected. The view however could have a been slightly better, however I appreciate that the hotel cannot be held responsible for the construction work going on around them at other sites. Facilities were quite clean and tidy, comfortable sleep and overall relaxing atmosphere Breakfast was good as well. Options available for every dietary requirement as far as I saw I would definitely stay there again

Perhaps staff could give more information regarding local amenities, transportation and general tourist information, though this may be available upon request it would be nice to have been asked if we had everything sorted, once the purpose of stay was determined

The location was good. Near Toni Areal station. There is a nearby supermarket and resturant. The staff at the resturant were very nice, helpful and hard working.

The room cleaning was not as expected from a Sheraton Hotel. On some days they did not clean the room at all. They did not refill toalet papers and drinking water for 2 days. The hallway infront of our rooms was dirty the whole time The long ques at breakfast during the weekend, one can wait up to 15-20 min. Electric blinders were not working in one of the rooms. Limited veg. options for breakfast.

Room was spacious with good view, breakfast was excellent and Front desk staff was humble.

Bed headboard torn-out which was not expected at Sheraton Hotels

The size of the room the location ,very close to tram and the cleanness of the hotel

I feel they have staff shortage and they are not very competent in thier work. Forgotten to put water in the room or milk for the coffee .call room service nobody answer. We wait more than one hour for check in after 3:00 pm. May be what I am mentioning here is normal but when I know that this is sheraton and we are paying alot of money for the room definitely I shouldn't expect this happening

Close to public transport Extremely nice and helpful staff. Silent rooms Very comfortable bed Good breakfast buffet The water in the lobby was a nice touch and very welcome with this hot weather.

It would be nicer and less hot if there was more green ( grass, plants) around. There was a nice outside seating area but all concrete. The glass in the shower. You could close it from in the room, but still no privacy in the shower. And some hand soap on the sink would have been easier.

The size of the room Reception worker specially Nina the supervisor restaurant worker specially Florence and Jennifer The location and all over super this my second visit to Zurich and the same hotel and I think to come back again next year off-course as well in the Sheraton

The restriction in room service at night

The hotel room was well designed, I especially liked the very comfortable queen beds. Although the room was smaller than what we usually book, it worked well for our family of 4. The bathroom is spacious and the shower with its rain-like effect was very enjoyable. The little alcove by the window is a superb idea, we all took turns nesting in there with a book (and tablets :)) All in all, a comfortable, modern layout that serves well the purpose of travellers. Breakfast was just about right, and I was happy with the variety of choices.

Location is in a business area, but well connected so we didn't mind, especially since our to-visit list took us in many different directions.

Large comfortable room on quiet side of hotel. Opposite side is close to train track and is quite noisy. Excellent buffet breakfast with good choices and a choice of freshly prepared eggs. Very pleasant service both at reception and in the restaurant..

The location is out of the city in an unattractive area.. On Sunday, there was no food available on either the terrace or lounge at lunchtime. This was surprising and unacceptable in an area where nothing else is open on a Sunday.