the stuff were very kind and smiled all the time. food was really good with variety that each person can find something. overall very good experience to all family

the Indian and the Thailand restaurants open only at night.

The location is fantastic with a great beach and one of the best stretches of ocean for swimming. rooms are large and well spaced out and the all inclusive covers almost all of your needs. Premium bottle of wine with dinner and some spa treatments were the only extras we needed. The hotel was full but never felt busy with plenty of sun beds and always a seat in the bar. The activities were great (thanks Constantia and the rest of the activities team). I spend weeks choosing a hotel, reading reviews, worrying about making a bad choice so take my advice and book this one! 😁

There were a lot of locals and Masai patrolling the beach and they were too much sometimes. That said the curio market directly next to the hotel is great.

The resort staff in general were very friendly. The coconut stand bars. The rooms were spacious and comfy. Best for last; THE BEACH! With the tide varying during the time of the day, you sense that feel of transportation, experiencing different amazing sceneries and the best one yet was the mini island that just pops in front of you whenever the tide was low.

The food in general needs to be upscaled, It does not match 5 star resort standards. The resort were charging double the rates for any transportation service they were organizing.

All the stay was amazing, if we go back to Zanzibar we will stay here for sure, no doubt. The staff is super nice, very friendly all time, Justin from the bar is the best!! Also, the views, the beach, the room and all the facilities provided are perfect.

The breakfast was good but the dinner and lunch should be better, it will be better to have more different food options. Chicken with too many spices was the most repeated dish, I’d like to hace more options to choose.

The beach is beautiful, The room is clean and has an African charming design, The all inclusive food is surprisingly ahead the usual and the restaurants are offering quality meals that are prt of the package, The landscaping is beautiful.

Staff should implement stronger SOP to minimize Covid risks (Staff should in my opinion serve the dishes and not let all guests picking what they want by themselves from the buffet). Dishes should be more secured. Security should control a bit more the villagers around the hotel to not harass guests when they walk on the beach in order to push them to buy souvenirs at their shops next to the hotel. Nevertheless and after having complained about this issue, security did handle the problem efficiently for the peace of the guests to enjoy their holidays.

How do I begin? I have traveled around the world - 35 countries visited so far and I have to say Zanzibar is now at the top of my list! People are friendly & very welcoming especially at the Neptune hotel - from the security staff, receptionist, waiters/esses, cleaners, managers, chef to the animation team. They have absolutely been all lovely, professional, accommodating and welcoming! Anything you ask, they will do everything from their side to make it happen. I forgot my phone charger in my previous hotel prior to arriving in Neptune and Receptionist has managed to kindly contact the hotel, go in person in hotel and get it back to me. Absolutely outstanding service! It was my birthday and they sang for me to celebrate my birthday, offered me a cake made just for me and made feel special :-) Room, facilities, swimming pool, gym, restaurants - all were absolutely stunning Even on our last day, we checked out at 6.30am and they still managed to prepare us lunch boxes (breakfast starts only at 7am) Thank you so much Neptune Hotel for making my stay unforgettable Asanté Sana!!!

Great stay! A little slice of paradise! The staff were great, the location beautiful! What’s not to like!

Location and staff was great. Restaurants was not great but they have many varieties.

One of our room had a weird smell , like a really intense bug spray or oven gas. Even though they never sprayed that room due to my son's allergy. When I talked to housekeeping about it, they said they don't smell anything. Although it was really strong for the 4 of us.

Most of the staff were great, very accommodating and made sure we were comfortable and got everything we needed. Nice quiet place with a good beach. The Buffets were delicious with just enough options and served different foods everyday for the most part.

A couple of staff were not too great, felt ignored and one house keeper for night turn down was rude. The spa bathroom was actually dirty and not too appealing.

There was a great selection of breakfast foods, including an omelet and eggs Benedict station, the coffee was hot and excellent. The servers were friendly and prompt. The view of the ocean was lovely too coming from a cold Canadian winter!

Gift Shop could carry a better supply of toiletries and men’s sandals. Our luggage was lost for 2 weeks so we desperately needed everything.