The staff was so kind. The car parks were too enough. I really liked.

The recption femail employe asked me to pay an additional money alleging the tax. She shoked when i replied that i had paid full cost online. After that she said ok ok. It's not good to employ suck as these people as it is 5 star hotel. Also when i asked the reception repeatedly to get something, they keep me waiting for 15 muints. One time i back to the hotel at 12am found the room is not clean. The boffiet was not many items. I disliked the lighting in the room.

The price was very good, the room was spacious and well equipped but the floor was not very clean even after the daily clean. The gym was good as was the outside pool. Staff very good at getting taxi's. Very close to the metro but no restaurants around the hotel. Very comfortable bed.

Cleaning could be better in the room. Rooftop pool not open. Breakfast pots should have been cleared more efficiently, enough staff but used pots not cleared quickly. Limited cuisine for breakfast for European tastes. No bar.

Location

The information regarding where to board shuttle at airport was not given properly. Moreover the shuttle just stops for a minute and it's really not possible for a first timer to locate shuttle at the airport.

We booked 3 rooms for 6 people. The check in was quick. We had early flights. So, this is a good hotel to stay with free shuttle to airport. We were there late. So, we didn't use any of their facilities like pool and gyms. Also, the room is larger than the pictures. The beds are comfortable. The cost of the stay included breakfast. However, our flight was early. We had to leave with 6am shuttle. Receptionist offered "breakfast to go" for us. So, we all got a box before we headed out to airport.

The area seems quiet after 7pm. We couldn't find any restaurant nearby. We finally found an Indiana place called New Defood Restaurant. It's about 3 blocks away. The foods there was cheap. They have varieties of international foods and tasted really good.

Friendly restaurant staff, comfortable room.

Couldn't locate the airport transfer on the place it should be. It wasn't there on advised time. We had to come back to airport terminal and take a taxi to hotel, which was really disappointing.

This was our second trip after a fabulous previous visit last year. The staff are very friendly and helpful. The room was clean and a good size. A shuttle is provided for the airport. The price paid was excellent for Dubai at the present time.

The configuration of the room was possibly the strangest that I have seen. The sink was in the main part of the room, the shower and bathroom was tiny and not well designed. The overall design of the room was poor.

the hotel have a 5 star experience though it’s rated 4 stars

1- Breakfast can be improved by adding rates table + more options 2- interaction with reservation department through booking.com is very very bad (very late or no response to messages ) 3- I had to make booking shorter by 1 day but they refuse to refund, which make me had to leave 1 day before but pay for that extra day 4- price bit high

Staff was always very friendly and attentive. The room was very nice and spacious. Breakfast was excellent with a lot of choices.

Bathroom/WC setup wasn't the best. AC didn't seem to work properly and would reset randomly. Lighting control setup wasn't convenient.

Bed was super comfy and room was a great size, good location.

Towels were really old and falling apart. Expected nicer towels for such a nice hotel

Grand Mercure was in a super convenient location just around 10 mins from the airport. The airport shuttle was also very convenient and easy to commute to the hotel and back to the airport. Please make sure you go to the hotel shuttle pickup point (which is walkable from the airport). I had an experience where I asked one of the airport front desk staff about the shuttle for Grand Mercure and they told me that Grand Mercure do not have a shuttle. Well, don’t believe them. The staff was super friendly and super helpful. They had a good room cleaning service. The sauna and swimming pools were clean and well maintained. The staff at the hotel even helped me to store my baggages after my checkout.