My room was upgraded at no extra cost which was a lovely surprise. Staff were so friendly and helpful, as a solo traveller this was very much appreciated. Breakfast was excellent, dinner in the pantry overlooking the garden was lovely. The spa was small but the heated out door pool was a highlight, especially when I had it all to myself. I would definitely return. 😀

The basics are quite pricey whilst you’re there so if you’re watching the pennies this will be a challenge if wanting to make the most of the hotel.

It was so beautiful, the gardens were absolutely lovely, so the description of feeling like a country retreat in the city is accurate. The rooms were very tasteful. The garden spa and treatments were exceptionally good. The staff were absolutely lovely. As it was so hot they also provided a Dyson Air Cooler, which was fantastic.

I think I’d have liked a cafetière of coffee or the option to refill myself, but overall breakfast was delicious, the options were great. Mildly disappointed with the outdoor pool area, needs a little tlc as does the steam room. There were tile’s missing and it was very small. They ought to think about an outdoor hot tub, otherwise great.

The location made it easy to get into Bath. Also the history of the hotel and the staff were great. The majority of the food was also excellent.

I thought it was quite expensive for what it was in all honesty. Despite the complementary room upgrade, it’s not cheap. Our suite was cold, the thermostat didn’t work and small things like the room being fully prepared for our arrival would have been nice.

Beautiful house with furniture to match. Great little pool. The staff couldn’t have been more helpful and friendly.

The only problem was that myself and my daughter had planned a treat night away at a spa. We chose this hotel specifically because it provided treatments, unlike many other hotels. Hotel booked, I tried to book the treatments but they weren’t available until August. The hotel was no refundable so I couldn’t rebook. Before you book, if you want spa treatments, check that they’re available.

Great rooms, beautiful grounds, nice restaurant

The spa -- it was more a swimming pool + sauna that was overwhelmed with kids most of the day (some openingly talking about peeing in it). Not a relaxing environment.

Super friendly, helpful and efficient members of staff who were only too pleased to be of assistance. Very relaxed feel. Excellent food, breakfast cooked fresh to order with extensive selection. They will even happily cook off menu upon request. Spacious room, comfortable super kingsize bed. Lovey, well tendered garden with terrace seating. Easy parking. Short taxi ride into Bath centre. Bus stop immediately outside hotel. The spa staff were also excellent and the spa and inside heated pool is a lovely place to unwind. Upon checkout they allowed us to leave our car in the car park for the day which was much appreciated. Absolutely no hesitation in recommending this hotel. Thank you to the staff for making our stay so enjoyable.

My only only gripe, is the lack of available plug sockets in the room. Had to request an extension adapter which was immediately provided. Without it involved unplugging devices from the wall socket under the desk. There were no USB charging points either. For such a great hotel, I'm surprised they haven't attended to this issue.

Location perfect to walk into Bath, beautiful gardens and outdoor pool. Free parking at the front of the hotel. Staff were so friendly and welcoming, twin room was very comfortable and quiet. Breakfasts were amazing, the flat white was the best I've had. Pantry menu was excellent and the Restaurant a la carte was just an amazing experience, so much more than we expected. We swam outside, inside, used sauna, steam room and had Garden spa signature treatment, just wonderful. Highly recommend a stay here as a very special treat, fantastic time spent catching up with my sister 😊

Fabulous hotel in large grounds, which is easy walking distance to central Bath. The staff were friendly and attentive. The hotel is beautifully decorated and comfortable. The garden and grounds very attractive. The swimming pool isn’t large, but it was a gorgeous Spa facility, very clean, and the pool water was delightfully warm. Breakfast was delicious.

Breakfast was table service, which made it a bit slow; maybe a few things could be set up for self service, eg juice, rolls, fruit and yoghurt. The towels in the pool area weren’t removed if guests left them behind on loungers, which meant new arrivals weren’t clear which ones were available. However, they are minor things, and overall everything was practically perfect.

Staff were very attentive, polite and nothing was too much trouble. Spa facility was very good. Breakfast excellent. Main reception /lounge areas fitted and furnished to a very high standard with some interesting art works. Attention to detail. Effortless stay.

Nothing that spoilt our stay but some small comments: Room carpet had marks that had not been removed. Some noise from deliveries and doors closing at front of hotel in classic rooms. Dining informally in the Pantry was not to our liking - lots of small plates that have to be ordered to make a meal. Did not experience the formal fine dining.

We stayed in the Rose room which was beautifully styled with lots of space, incredibly comfortable bed, lovely bed linen and spacious seating area. Also good use of mirrors at sensible heights so you can see your outfit and see to do your makeup. Fabulous gardens which we used in the good weather and the indoor pool, sauna and steam room were a great bonus. Being able to park at the hotel was the final decision maker in choosing this hotel over others, and got to enjoy the 20min walk through Victoria Park into City.

Although there is a kettle and coffee machine in the room, you have to phone down to Reception for fresh milk to be brought up. This process is stated on a little card in the room, so the hotel expects the request. Of the 5 times we called for milk, they only managed to bring it up once. The other 4 occasions we went down to Reception to get it ourselves because it was taking so long. Only a small point, but if you put a process in place at this standard of hotel you need to be able to deliver on it in a timely manner, or provide an alternative solution like mini milk bottles.