Good location, a bit away from the main road so we weren't disturbed but only a 10 minute walk to town/the beach. Spacious room (executive double) for us and baby and all her paraphernalia. Responsive and kind staff, the WhatsApp contact was particularly helpful. Nice pool and spa. Good breakfast options.

Shower and sink were blocked so we accidentally flooded the bathroom first time we showered (though we did report to maintenance who did clear the shower drain that day), air con system was nice to have but very noisy at night. Building works meant one day the lift couldn't be used to the ground floor which was tricky with a buggy (plus there were 4 steps between the lift and our room we had to navigate each day). Staff did not know about the allergens at breakfast, shouldn't really expect them to but could perhaps provide signage to make it clear for everyone?

All staff (reception/bar/housekeeping/night porter) were absolutely brilliant at responding to our requests and concerns. Bar and lounge areas superb. Fire places all lit and very cozy.

Bathroom had build up of heavy limescale. Sugar pots part of the room tea-trays had crystallised/stuck sugar on the bottom - could do with a clean/freshen up. Used the pool twice during our stay - both evenings noticed the same used plaster on the poolside, showing that the facilities hadn't been cleaned (at least thoroughly) within those three days.

Very comfy and quiet room. Great staff food from the Restaurant was a very good standard. Breakfast was a good standard with very little queuing for your table and Tea and Coffee boughtbto your table straight away which compared to other hotels is unique. Great location with good local facilities within walking distance. Spa was a good standard.

Not massive deal breakers. In the room it was a little dated, and I'd have liked more channels available on the TV. A fridge in the room would have been nice. The breakfast lay out of tables was snug, and getting food usually meant you knocked other residents. Paying for parking.

Friendly & attentive staff, efficient & professional service & willing to go above & beyond. Fantastic 3 course dinners in the beautiful brasserie on a half board stay. Never felt rushed. Great that there's a separate breakfast room too & both have access & seating to the lovely, well kept outside gardens. Great location, both to town & the beach.

No fresh fruit at breakfast Spa facilities lovely but very hot & stuffy as in the basement. Twin room was tad small & both beds were pushed together with no room to move apart if needed.

All staff were very friendly and welcoming. The food in the restaurant for dinner was excellent. We booked massages in the spa, which were so good, and nice to have a heated pool which wasn’t too packed. Only a 10-15 min walk to the main shops, as it was lovely to see the Christmas market and winter garden light display.

Spa maintenance- this area was looking a little tired and worn, despite the staff best efforts. Please fix the sauna. I knew previous old reviews said it wasn’t working, but I would have expected that to have been sorted within days, not weeks. It should be stated at booking.

The room was a lovely size lovely and clean, the shower was good, it was lovely to have a balcony, I liked the button service to book a taxi at reception , the taxi service was amazing The staff were lovely, very helpful when needed, The what's app chat is a really good way to communicate with the staff especially when there's no one around, and I really liked that you could also tx the hotel to book you a taxi to pick you up and bring you back to the hotel, and tx if you required daily room service or needed anything extra or not, the choices for breakfast was very good a nice range, lovely staff very helpful and smiley ,it was a peaceful stay ☺️

I did not like the breakfast /dining room rugs that went along the servery tables they kept bulking up, easy to trip over for anyone, but especially for the elderly, health and safety issue I think, the hot drinks machine seems to be a problem of not working some times, I don't think you should be charged for particular foods /some extras at breakfast on the menu, the prices in the bar room for non booked eaters, was ridiculously high priced, £90 for main course and pudding for 2 people and only drinking water, I can see why some people called for a deliveroo, the car park is ridiculously small, and there should not be a fee of £10 a day if you booked with another booking agency, maybe the hotel could sort that out,

It was very good location, food was fantastic, the staff specially the manager was amazing and very friendly and helpful.

The ladies in reception could have been more friendly and explain a little bit more when you check in as not much information was given, there was no one at the spa when I went in the morning so I had to find my way around as didn't know where every thing was or how to even get in, the Spa showers had only body wash no shampoo or conditioner or body cream which you would normally get specially in a spa, was also surprised that spa would shut so early, 8pm.

Breakfast was excellent. Great staff in every department. Service in restaurant, bars, breakfast room excellent. Attended a wedding and reception. A wonderful day, completely looked after by the many staff. All restaurant food, breakfast and wedding lunch superb. Please pass on our compliments to everyone involved.

The coffee and tea station needs to be simplified and was causing havoc with people unable to read the instructions as writing on machine too small! A very long confused queue. I asked a lovely waitress for a teapot of hot water in the end and it was swiftly brought to our table. Sorted!

The hotel is located about 300 yards from the cliff and lift to the beach and near several bars and restaurants. There is a car park although the spaces are tight and limited.The room was comfortable and clean although tissues were not replaced,The balcony door would not open when we arrived, it was eventually usable but broken.The bar area was comfortable however the common areas were tired and could do with a makeover. Breakfast was good and plentiful albeit that a wedding party on our first morning continually emptied the platters as soon as they were brought from the kitchen, it appeared they were making sandwiches for their return journey. A service charge was added to the bar bill even though there was no service and, as is usual, in UK bars we had to go to the bar to get drinks, when we queried this the charge was removed.

Excellent facilities including 25 mtr indoor swimming pool, clean and tidy room with Aircon Very helpful & friendly staff, parking was available on site, the location was reasonable, walking distance to town or beach.

People smoking at an outdoor table next to the doors of the restaurant which we're open to allow fresh air to flow into the restaurant ! The background music in the restaurant was dance and pop music (slightly too loud) & not really appropriate in my opinion The area (streets & houses) around the hotel are slightly run down although not the fault of the hotel, the local council are probably at fault in this case.