The hotel is close to the centre of Chester, situated by the train station. It's easily walkable to the centre, only 5 minutes walk. The room was great for the price, (£80 for one night), there's a huge amount of rooms at this hotel, but it was still fairly quiet. Breakfast was good too, it's buffet style with a lot of choice, both continental options and traditional full English breakfast options too.

The check-in time was a little later that other hotels at 4pm, so if you're looking at checking in any earlier than that, then this hotel isn't for you. There is parking behind the hotel, but it's first come first served, priced at £8 for 24 hours. The car park was full as it seemed commuters use it for the train station.

Don't fall for the parking scam. There's a green car park named Queen that charges 12.5£/ 24hrs. On the other side of the fence is a red car park (next to the modern brick building) which is 9£ only. There is also a car park opposite on City Road which also is cheaper. Hotel staff, of course, will not tell you about their parking scam...

Location Great, Nice hotel..Staff helpful and Breakfast was Good with a good choice to suite all tastes...

Parking confusing though as £24 on the main car park overnight , using the station car park which is the other side of the fence was £8 per night which we found out due a couple Infront of us at reception were discussing as had already paid the premium rate

Great hotel close to the centre, the staff were friendly, great size room for a family, and the breakfast had a good selection. Within walking distance of the centre and easy parking close to the hotel. Lovely touch of crisps and chocolate in the room on arrival and the cleaning staff were friendly checking in if we needed anything else, overall a great hotel to stay at!

The only slight negative was there was a smell in the bathroom

Location was perfect for gig at the Live Lounge which is located a very short walk away. It’s also very handy for the station and parking facilities are good.

It wasn’t very clean sadly. The massive light in reception was covered in dust that was very visible. The lift was also out of order. The room was clean but the dusting had been overlooked.

Opposite the station , period property, nice courtyard in centre would be lovely on a fine day. Our room was upgraded and very spacious though oddly themed on Kubla Khan. Breakfast prebooked was £15 and of good quality , fresh fruit, cooked breakfast self service was on open dishes so did not have the sweaty greasiness of many hotel breakfasts. Good range of small pastries and bread , very fresh and pancake station,

Service at the bar was slow and at time disorganised. There was a conference on but felt like would have benefitted from more staff. Drinks expensive, £8.30 for a small prosecco and cocktails over £15

Location was great. Staff were friendly Room was spacious. Breakfast was lovely Queenie the Cat is purrfect Room had a lovely view of the courtyard

Pillows we're uncomfortable even with the extra 1 each. No bin bags in any bin. Our toiletries were not filled. No body wash. Luckily we had our own. Bulb blew in the bathroom. (Nobody's fault) Found someone's rubbish under the bed from previous occupant. Opted out of Housekeeping to recieve free drink, wasn't given this. No mini fridge or hooks for hanging coats/dressing gowns etc.

Location by the Station made an excellent base for our Chester City break. Hotel is an excellent combination of older grandeur in the architecture with sweeping staircases and striking facade but has been well modernized with up to date rooms and facilities. Breakfast was great every day and staff were friendly and helpful

My only complaints are that they do not replace the water or crisps/biscuits each day. All provided first day but not subsequently and told this is policy. Also no facility to put drinks/meals on the bill which has never been the case for us anywhere else. These are not major gripes just think they let the hotel down which was excellent in all other areas

The 1940s vibe decor is stunningg opulent. It seems to have been refurbished to a high standard. Beautiful open fire crackling away in the fireplace. Felt like home! The staff are absolutely wonderful people, they went above and beyond. Very professional indeed. Mexi the chap with the hoover, helped me with directions. Jason behind the bar is wonderful host indeed.

On arrival, I noticed my carpet could have done with a deep clean. Stains from coffee, maybe. My bedside table had coffee/tea rings that I had to wipe off. I ordered some bar food in the evening, could be better. Otherwise, everything was perfect. (Sorry for the negative comment)

Location of the hotel directly opposite the train station was so convenient. Also plenty of taxis right outside. We liked being able to have a light breakfast until 11.30 rather than having to eat a large breakfast in the dining room. Our room had a lovely view over the garden and the bed and pillows were very comfortable. Loads of hot water as well and air conditioning made the room a delight. The staff were very attentive and Eliza spent time with us when we checked in showing us a map of Chester and the locations we wanted to visit.

Nothing we were more than satisfied with everything.