The room was spacious and the bed comfortable. The housekeeping staff was excellent, as was the reception staff who responded to a medical emergency in the early hours of the morning swiftly, efficiently and with great compassion. The restaurant and bar food was excellent, of good quality and reasonably priced. Breakfast - especially the smoked salmon and scrambled egg was extremely good - with no shortage of smoked salmon. The lunch/ dinner menu was extensive with interesting seasonal dishes available. Alcoholic drinks seemed a little expensive but there were "specials" available at lower prices. When faced with the need to extend our stay by 2 days the reception staff were able and willing to switch room bookings in order to enable us to continue our stay in the same room.

The magnetic card key failed to operate on a number of occasions - necessitating a trip to reception each time to reinstate the data on the key card which, although not serious, was an inconvenience. Nothing else was an issue during our week+ stay.

Location of the Old Mill gives easy access to the A46 & M69 as well as the Ciry of Coventry. Reception staff member Helen was welcoming & very helpful, thank you. Breakfast cooked to order, very good. Dinner can be taken in the restaurant or bar but best to book ahead for the restaurant especially at weekends as the Old Mill is a popular venue. Nice atmosphere on a wintry evening. Food excellent from a very varied menu and waiting staff were really pleasant & friendly.

Lighting in the bedroom could be better but once I’d requested a desk lamp it was quickly sourced and helped.

Very well equipped room, which was clean and comfortable. I only had breakfasts which were excellent however bar/restaurant meals looked lovely but I'd already eaten midday.

Miffed Booking.com cancelled my room due to them saying credit card was declined which I find doubtful as it had 0 balance...had to quickly rebook to get room back which cost me an extra £50. Prior to cancelling room was told by Booking.com to contact hotel if I had a problem who advised room was booked and all was well and I didn't need to pay them as booking was fine.

A great team who are friendly and helpful and met all my expectations during my stay

Breakfast Room Performance: The Hot Water tea making facility using a pump type thermos dispenser needs to be explored and replaced with a modern plumbed in option. I noted some guests were not famialiar with the hot water dispenser and gave up or the dispenser was empty for the next person gagging for a cup of tea. This dispenser is unsuitable and insufficient within a hotel Breakfast Room setting. However it works great in a meeting room for 3 or 4 people !!

The location and the setting.The restaurant next door so not having to go out for diner and option to eat on patio near the river on sunny day. The staff were great to.Since my last stay they have electric charging points put in for those who need them and the car park is big so no having to queue in a space.

Having a room no 27 that was feet away from the function room.It was so loud we couldn't even hear the TV.The music was turned down about 10.45 but you could still hear it,the music finally went off at 11.40.I know it was a Saturday night and people party but to put people right next to it just was not ideal.Have stayed here before but in the newer part and was nice and quite.

The room was large and comfortable with a couch, desk, and comfortable bed. Great shower over the bath. The staff were welcoming and helpful.

I am gluten intolerant not through choice. The first morning the cooked breakfast was brilliant properly cooked and a wonderful choice. Everything even sausages! The next morning was a different story the hash brown wasn't very edible and my poached egg was half raw and I didn't get sausages. I put that down to different chefs. As for the restaurant menu it could have had more than just Gammon steak.

Nice quiet location, next to river. Friendly & welcoming staff. Large clean & comfortable room. Free parking. Good quality freshly cooked breakfast. Good shower. We use this hotel regularly.

A very large group had a function / meal / stayed at the hotel at the same time as ourselves. There were insufficient staff to cope with the bar & kitchen. This was pre-arranged, but there did not seem to be any additional staff put on to deal with this amount of people, resulting in long waits for service & meals. The staff were great & professional, as always, but service was not up to the usual standard. Let down by management?

I have been coming to the old mill the last few years. Its like being at home for me .Mark and his team make me want to come again. Nothing is impossible. The food is fantastic. Breakfast, evening meal every wish is made. It's like a big family atmosphere here. I look forward everytime I come and always a warm welcome from Katie on the reception. If its checking in or checking out always a lovely smile on her face. The best hotel to stay and eat in Coventry.

Everything is perfect

Breakfast was excellent with wide choice and good quality ingredients. Service also excellent with friendly efficient staff. Lunch was also very good and great value - staff service was excellent with recommendations given for dishes to try (by a very welcoming member of the bar team). Bar/lounge/dining areas were characterful, comfortable, welcoming and clean. Lovely atmosphere. Outside dining area was very nice (could be improved by some general sweeping/weeding/grounds maintenance). Plenty of tables with much needed parasols and a lovely setting by the water created a very relaxing space. Our bedroom was very large with plenty of storage, iron/board, a nice seating area and a great shower. All the staff were wonderful; friendly, helpful, smiling and really made us feel welcome - a great team!

Our bedroom, the corridors leading to the accommodation and the exterior of the building is in general need of decoration/updating

All staff in hotel and restaurant were welcoming and friendly. The room was larger than expected and very well equipped. The location was great for access to the city, including by bus from outside the door. Excellent choice at breakfast and in the restaurant generally. Location next to River Sowe and opposite trees gave the room a very pleasant outlook.

The decor, furnishings and fixtures are getting a little worn and tired. Personally I don't like fixed shower heads and huge beds but for others they're not issues.