The staff were brilliant and on seeing my husband’s disability, moved us to a more appropriate room, at the same price! It was a good base for attending an event at the K2. We didn’t get to use any of the other facilities so can’t comment.

The car park is astroclous, very few disabled parking bays. I had to drop my husband by the entrance and park around the back. Something I was very uncomfortable about, especially in the dark. Exiting the car park is awful if there is a coach dropping off/picking up (made us late for our event and almost missed our granddaughters performance 😠). For an older person,like myself, walking through the unmade up surface of the car park was unpleasant and needed wellies for all the puddles. The car park feels creepy at night time. Also the guests hanging about the entrance having cigarettes was rather intimidating.

this was an emergency booking as we had been double booked at our original property. The price was cheaper than our previous booking and we just wanted somewhere to stay. We didn't really care about the facilities just that they had space and for the whole weekend. on our arrival we were pleasantly surprised. The staff and atmosphere were wonderful and they were so helpful and polite. the rooms were perfect all be it a little worn in places but that didn't matter as it was warm, clean and comfortable. we loved the Spanish décor and the bar and restaurant we great. it even had a pool and was only about £3-£4 a session. As we were there for a Cheerleader competition being held in Crawley we will definitely be booking to stay here next year, if we go to the comp. We booked 2 rooms between 4 adults and two children aged 9 and 11, and when they didn't want to get up for breakfast one morning they allowed us to take it back to the room. This may not be 4 star top of the range but what you do get for the price is brilliant and they could not be more accommodating.

Car park was a bit bumpy and pot holed.

We were upgraded to a suite rather than a double as it was our anniversary. Most of the staff were very friendly.

We had paid for breakfast and online it says finished at 9.30 we got there at 9.17 waited to be seated like it says and the lady said I'm sorry but breakfast is finished you have to be here by 9.15 even though there was still food left that would be thrown away and we wouldn't have been long as we had paid for the extra hour for the room. But we were so hungry and appalled by the woman's attitude that we went home

Good location to airport, onsite parking and car not moved while away, easy check in and check out, clean, very good value, extra blanket in room, effective air conditioning/heating but windows also opened, staff helpful and professional.

Although clean, corridors smelt old and fusty, a bit off putting on arrival. Smoke alarm light flashed every 60 seconds throughout night. Pillows too firm and uncomfortable. Bed could be better quality, headboard loose and banged on wall when turning in bed, used a towel to cushion against wall. 10am checkout a bit early as only arrived at hotel at 1am. Trees overhanging car causing mushy ground with wet leaves and lots of bird droppings on ground and car. Shoes got covered in mud and droppings when collecting car.

Reception manned 24hrs Good location Large dining areas, indoor and outdoor

Nothing to eat or drink at night. Not even a cofee vending machine for a place that has hundreds of rooms. Parking in wild with no security for your cars. Extremely hot water in bathroom, danger of scalding, with no warning label. I guess they didn't hear of TMVs but a small notice would have been nice. It only takes 3 seconds for a 60°celsius to cause second degree burns .

I liked having a bath instead of being forced to use a shower. The room was comfortable. I was delighted the receptionist gave me plenty of milk and decaffeinated coffee when I asked for it at check-in.

Judging by the creative parrking, the car park is too small. There are also a lot of pot holes in some areas. Please fill these in and put down a mesh to hinder them opening up again before someone damages their car suspension or themselves.

I have been staying at this hotel for the last few weekends with my partner, firstly I love the character of the building and the inviting, friendly atmosphere The staff are always on hand and are extremely pleasant and helpful. Will be staying again for sure.

Mattresses are not the most comfortable but also not the worst.

Only here a matter of hours for a airport drop off. But the ocarina was great for Gatwick Airport. Quiet at night. Rooms good size. Hotel fairly large with alot of facilities. Which I can't judge as we didn't use. Receptional staff friendly and a useful check out key drop for the early hours.

Few room issues. Tv didn't work. Didn't report this so not complaining as we didn't need the TV. Pillows could of been more comfortable.

Loved the location and the overall look as you first enter the hotel

Once you get through to the corridors all starts looking very dated and tired. Our wardrobe we didn't even try to open as it seemed the doors would fall off. Tiny tv for such a large room . Bathroom door really difficult to open and close

The hotel is absolutely beautiful and the location is awesome. The rooms are cute, I loved the heavy wooden doors gives you a medieval vibe. The Portuguese manager was awesome, friendly, professional and helpful, so were the rest of the staff. The bar in the lobby is a wonderful place to hang in. They have a hot tab, it was clean and I got a good bargain so I was overall happy with my stay.

To get internet is with extra charge (7 pounds), There aren't enough charging stations. It would be nice if they had add another towel. Some things should be updated and better cleaned. Breakfast was included in the price but it was bad (no salads, instant coffee, I ended up eating orange and bread and butter). The place has tones of potential under a good management, hopefully they will do better in the future.