My partner is a wheelchair user. Upon arrival the reception staff offered a personal emergency evacuation plan and had all the proper forms ready. Staff offered help but also asked how they could improve, e.g. at breakfast employees offered help but also asked if my partner would have liked to have been asked upon arriving for breakfast which could be of benefit to future disabled solo travellers. Room was well laid out with power points by the bed, emergency pull cords reaching the floor and in sensible locations, and the bathroom was well laid out. Hotel management had clearly consulted with and delivered training on disability inclusion. Staff were clearly trained well and were respectful and helpful without being patronising. Led to a very comfortable and positive experience.

Spacious bar area, dining room and bedrooms - a great use of an old building👍👍 Very good dinner food - and Jamie was excellent - even when he had to come back to tell us that some dishes were not available. He was very attentive to us all in particular our host (birthday boy) including coming out to say goodbye when we left.

The breakfast was good (excellent eggs Benedict and avocado smash & great selection of teas) but a few things were missing - for example cups with saucers were not restored (plenty of cups but no saucers), no spoons to take jam/marmalade, asked for a tea pot but it never appeared, bowls for cereal ran out & took a while to be restocked, needed to stretch over foods to reach some things on the top shelf. Our group was in 4 rooms - and sadly two of the rooms were very cold when we arrived around 4:30 - it would have been nice if the heating had been activated to at least take the chill off the room.

The location, staff were mostly excellent. One staff member did not confirm my late check out and told me to contact reception in the morning. The morning team said the other colleague should have confirmed it the night before. I had a leak in my room and water was gushing in on a rainy day. Delicious breakfast, excellent room styling. Forgot to clean previous guests hair off of the chair by the table. Great snacks and beverages available. Room service good but forgot my ketchup. Overwhelmingly good.

A few things I mentioned above. Leak in room, late check out confusion, ketchup left off of room service order. Also room service card should make it clear that a time needs to be specified, I don’t stay at hotels much and assumed there was just a same time for everyone.

nice big room,209,with large shower to match. Bed was huge,super king, and very comfortable.Room had air-conditioning, but we didn't need it for our stay.Room had features from it's history ,brick arches and original roof supports remain from its days as factory/ mill. The building has been lovingly restored, now with modern features, but still keeping it's past preserved,the open plan dining room still has the original ceiling, and large windows. A very pleasant place to have our breakfast in the morning. The hotel is situated close to the city centre, Caird hall ,and many of Dundees attractions, 15 mins walk only.Staff are very friendly and chatty. Nice touch with the Beano comic in the room, this being a Dundee born classic

Dark decor ,a lot of black paint used in the room, but large windows compansate for this.

Room had a lot of character .. Had a lovely dinner and breakfast . Bed very comfortable , loved that there were plenty of sockets beside the bed . Staff were lovely , helpful and very attentive .

Room was a little too dark , arrived at 5pm , so it was hard to work out how to get more light in there , felt the hotel as a whole had a very dark feel , ambience is nice for dinner but felt leant too much on the darkness . Was lovely for breakfast in the morning . That said, im sure if we asked a member of the team to help us with the room lights they would have helped us , but we were rushing to get dinner before going out . Cannot praise them enough for how attentive they all were .

Very good welcome at the reception when checking in (by Kat). Impressive reception area and bar. very large room and large bathroom, comfortable bed. Enjoyed dinner in the Daisy Tasker restaurant. Good coffee machine in the room.

The lighting in our bedroom was very dim. The room felt a bit spartan, hard wooden floor and high ceiling. No hooks for hanging towels on or anything else. The car park is a bit small and pricey, it was full, but we got lucky as it was Saturday night, so no parking restrictions into Sunday morning, so we found a space on the road outside.

The property was lovely.. the location was good. Our room was on the 5th floor and was actually in the loft area with 2 large very high skylight windows.. we did ring down and ask for a room with an outlook and ‘proper’ windows as we couldn’t see anything at all. The staff said they would check .. 40mins later no call .. meanwhile we were standing still trying not to touch anything 🤣 we rang again and they said they were still checking but the didn’t ever ring back. We could open the windows with a long pole but couldn’t seem to close the blinds therefore we were awakened but bright daylight around 4.20am. We mentioned this at checkout and apparently there is a problem with these blinds and someone was coming to look?

The windows!

A fabulous restoration of one of Dundee’s historic buildings. Excellent facilities and very efficient friendly staff at reception, in the bar and restaurant. While the hotel car park is quite small there is a public car park a couple of minutes away and costs very little.

A very minor point. I paid for our full breakfast on check in as I was told there was a discount compared to paying in the restaurant. That is correct but paying in the restaurant gives the option of an excellent continental style breakfast that represents very good value for money. Next trip that would be our choice.

It was very clean and presentable. There was no issues with hygiene or cleanliness. Location was good also perfect walking distance into the centre. Staff very kind and helpful

I wouldn’t say didn’t like but for any feedback would be the TV wasn’t a smart tv and due to advancement of technology in this day and age it’s uncommon to have a non smart tv. The bed was a bit hard but we are used to a soft mattress at home so really personal preference. Room was quite dark but there was only windows on the one side.

I highly recommend this hotel! The hotel's architecture and history gives it special charm and character. The room was spacious and well decorated, with a comfortable bed, great shower and all the expected amenities. We only stayed for a night, but those staying longer will also appreciate tea/coffee making facilities, mini fridge, spacious wardrobe storage, and an iron. The hotel is a 5-10 minute walk from the city centre, in a quiet industrial area. Staff were great, gave us an opportunity to check in early as well as add breakfast on the morning of our stay. The hotel breakfast is delicious and generous. Overall a very pleasant stay :)

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