The location was ideal for us. We had easy access to both buses and trains, and we also had the opportunity to explore many nearby restaurants. We arrived at the hotel well before our check-in time, and there was a short wait. Fortunately, the hotel staff was able to accommodate us. They even offered us complimentary cookies and breakfast as a gesture for the inconvenience. Although I don't recall the associate's name who was wearing a headscarf, she was exceptionally kind and went the extra mile. She provided us with a map and even marked down some recommended locations for us to visit.

Location is excellent! And overall staff service and attitude was welcoming.

No complementary water bottles were available and sometimes noise from other rooms or corridors can be heard.

The entrance to the hotel is nice, inviting and spacious, with friendly smiley staff ready to book you on. The room was nice and comfortable, with no smell at all. Our beds were comfy with firm mattresses and clean white bedding. The bathroom was clean and floors looked clean. The room is well equipped with a kettle, iron and ironing board, hairdryer etc.

We did not have breakfast as we were quoted £20 per person. I know prices in London are high but I think £60 for breakfast for a small family is way over the top. The furniture in our room has seen better days, some parts were old, chipped, damaged and the bathroom was quite dated and could use a refurb. The hotel takes a (refundable) deposit of £50 on the card.

This is the hotel I like to stay in when in London, since it is very well located; tube station and supermarket across the road, excellent bakery very close, walking distance to the Victoria and Albert, Natural History Museum and Harrods. The rooms are comfortable and quiet, staff friendly and efficient. My daughter and I were avoiding indoor dining so used room service most nights and the food was very good, no exceptions. We were impressed. They even brought us afternoon tea in the room as I was not well, and set it up in our room on the final day. I am not young and have knee replacements so I appreciated the grab bar for the shower, which is above an unusually deep bath. I wish more hotels would provide these where it is necessary to climb into the bath to take a shower.

I had no complaints

Room was just as advertised. Very comfy beds. The staff were fantastic. Friendly, helpful, nothing was too much trouble. The food was tasty too! Perfect location for National history museum, science museum, V and A. Just make sure you book the museums before arriving, because it really speeds things up so you have less time queuing and more time exploring. Gloucester Road tube station is 2 minutes walk. There's also Waitrose, Boots and a few food places within a few minutes walking distance.

It wasn't very clear what food was included in half board, although what was included was very nice. It just took a few questions to work out. A 2 course evening meal and full buffet breakfast.

nice location. family room was quite big and very comfortable. Nice neighborhood near to the natural history museum. Glucester Road station is opposite to the hotel. Nice back garden for relaxation and afternoon tea

colliders were small. we came 9 am and room was not ready and we had to wait till 4 pm to get our room! Overall the hotel is great

I loved how the Hotel made it special for my 40th. They not only upgraded my room but also sent a complimentary bottle of Prosecco to my room! A great gesture 😊

One of the rooms that had been allocated was occupied by someone else post my check in. As the main guest I checked in all 4 rooms and had checked the room which was empty at the time but when my guests arrived and they went to the room it was occupied which wasn’t great and and questioned security. But it was an inconvenience as we had to change rooms and the room given was smaller than the executive room I had originally booked. We were given a drinks voucher but didn’t drink anything that voucher allows which I thought was unfair. The front of house staff I felt lacked customer service and I didn’t particularly feel all that welcomed with a smile type of service which was disappointing.

Great staff, friendly and helpful. Room was fine, we were 4 in one bedroom, a bit crowded but ok in the end. The hotel and room were clean 4/5 stars.

Breakfast was way too crowded. Always something that was missing at the buffet, had to wait longer than I am used to. The coffee was horrible, the orange juice was too tasteless (more taste of water than orange), same story about the scrumble eggs, which were diluted, with no taste of eggs there. The staff were smiling and nice, dining area clean.

The room was nice and presentable and the breakfast was really nice. The location was great for walking as well

We booked when it stated £620.00 for 4 nights paying when we arrived. The receptionist had taken 760.00. They never mentioned taking a deposit. They then also took it from my account which I recieved back at the end of the holiday. But if i was on my own I would not have been able to leave the hotel as it wiped my account. We are still waiting for the £140.00 deposit back after checking out which isn't great either. The rooms were also really hot and hard to sleep in.

Friendly, helpful, but professional staff

Two of our party were booked into a room which was already occupied which was really inconvenient.