The duration of our stay was very pleasant, the only issue we had was that our room had a smell, despite having the air freshner spraying outside our door, there was sadly a distinct smell of somebody had smoked canibas / weed in our room so that was a rather pungent smell and quite off putting. However, saying that the staff were terrific, friendly, the food was terrific and could not be faulted. The lift to upstairs once you got off the first floor was rather tight and i have no idea how you can get more than 2 people in there with bags, so when we checked out one went down the lift with the bags and i went down the stairs.

Sadly a bad smell in our room of what can only be described as somebody having smoked some substance.

I found the reception staff were very welcoming and cheerful on arrival and departure - this always creates a very good impression for a guest, so well done, reception staff, you did an excellent job. It was a nice, comfortable room with all the facilities I expected.

Because there was a function taking place there was hardly any parking space when I arrived early evening and none at all, I think, for other guests who arrived later. I think I got one of the last spaces. You did warn me that parking could not be reserved as you host functions, but this is quite a stressful and negative factor after a long journey and when one doesn’t have any idea where to park at night in the area. Sadly, not being able to reserve a parking space would probably prevent me from booking your hotel again in the future, even though you actually do have quite a lot of parking on site. The only negative point about the room was that the water pressure was rather low in the shower, but it was adequate.

Love the garden - unusual in London to have that peaceful buffer. The staff-friendly and helpful. The Breakfasts- lots to choose from hot and cold. The Rooms - some are integrated into the old Chapel and have some stunning architectural features. The Comfy beds. Location, short drive to tube car parks, then 50 ish mins by tube to theatre land.

There always seems be a refit/refresh ongoing. Which is good, but can cause some problems. In our room, this time, air con and shaver sockets not working. They don't have fridges in their rooms which is unusual these days.

The staff were welcoming and friendly. Very helpful too with local directions and area advice... We felt safe at the hotel. I know that sounds a bit dramatic- but we're from a very rural area on the Welsh boarder and London is a different world for us! (I travelled with 2 daughters!) (My parents also booked a room for them too) we visited for a family event elsewhere! We felt comfortable and safe! Rooms were spacious and perfect for the 3 of us. Bathrooms tidy and clean. Parking was good right outside hotel. Payment was £10 and very simple to do via a QR code. Breakfast was good and plentiful. I'd more than happily revisit for a stay.

Beds and cushions were a bit hard but that's a personal preference thing...

I was upgraded and the room was clean and modern.

When I came back from an event at a different venue. I was greeted with vans blocking the entrance to the building. The stink of weed intoxicated the whole area even on the street. I could just about get to the entrance on the door to get into the hotel which was unmanned which questioned the security of the building. People high and drunk staggering everywhere I just about managed to not get burns or alcohol split on me or my expensive Indian outfit. Very disappointed with the lack of decorum and shocked to see this sort of behaviour at a hotel and even more surprised no police due to the amount of drugs being smoked openly. Apart from that the hotel was fine.

We went with our two dogs so ate in the brasserie. The staff were so kind & attentive, & the food was delicious. I have to be gluten free so wasn't expecting such nice food. We had an upgraded bedroom with a huge comfy bed, with a nearby garden to take the dogs out onto. We would definitely stay here again.

There was nothing we didn't like. Not a lot of daylight in the bedroom but not much that could be done about that! Miserable weather didn't help!

Booked this hotel for family wedding. The hotel and grounds are very nice. Absolutely loved our 2 night stay…wish it was longer. Breakfast was tasty…a wide variety of choices. Also our dinner was delicious 😋 The staff were so professional and welcoming to my family…they exceeded our expectations. They were also kind enough to book us on the same floors were possible. Keep up the great work 🥳🤩😀

No air conditioning. However fans were made available, plus you can open windows.

Rooms are clean and a good size, with toiletries provided. The staff were friendly and accommodating. Although it was a long walk to the underground, the journey into central London was fairly quick and easy.

The window in our en-suite didn't shut properly, leaving a big gap on the left-hand side. This meant the room was always quite cold. The staff didn't seem to know what 'normal' teabags are!

We've stayed here many times. Love the size of the rooms and the hearty breakfasts with lots of choice. The fab staff, some of whom have been there more than a few years. All the managers, reception, bar, dining room and chamber maid staff we have met have been good. The garden, so nice to have so much greenery around. A short bus or taxi ride to the tube if you want to go into town.

No fridges or thermostats in rooms. This is a listed building and I know this has made some more "usual" installations difficult.

Nice grounds and terrace, took advantage with the weather. Good sized room and bed. Dinner was really nice.

Nothing major but bed/mattress topper for me was too hot for sleep; wait staff were pleasant but not exceptional eg asked for a couple of things but came at delay or 2nd request; carpets/decor slightly worn; shower in room needs tightening/ new washer as water coming out just under shower head. price point I would suggest £20 less than I paid for is fair