All staff, in whatever capacity, were exceptional. Service was faultless, and the smiles & laughs were genuine. All facilities were spotless, and in superb condition. It looks like the hotel takes great pride in its offer.

Room was smaller than I had envisaged. Corridor between bathroom and service wall a tad tight, especially for two people. Billed service charges are really annoying. I would like to be trusted to leave a generous tip of my own volition. It left a negative feeling, to what was a faultless experience otherwise. I should say this is an increasing trend amongst all service providers, so you are by no means alone, however, to my mind it suggests patrons cannot be trusted, and that is sad, from a high end business such as yours.

Such a beautiful hotel, tastefully decorated with wonderful staff. It's location is fabulous and you really aren't far from anywhere! You have the Lyceum Theatre next to you, so you can see Lion King, Mama Mia, Frozen or Tina Turner musical with just a few steps from the hotel. Covent Garden is literally round the corner and it's all well within walking distance to the hotel. The room was spotless, the bed huge and very comfortable. Thankfully the room has aircon which was well needed during our stay. There is plenty of choice for breakfast, the usual cooked breakfast or healthier options, along with other options, depending on your taste. We used the valet parking service so just pulled up and they took our car off to the carpark. Wonderful service by all the staff we encountered and a beautiful part of the city. It was our 10th wedding anniversary and the hotel left some lovely bits in our room for our arrival, overall a wonderful stay and we'll definitely stay again.

Staff were all very friendly and helpful. Room was spotless and very well appointed, with a complimentary mini bar. Bed and pillows were really comfortable. We were able to check in early, which was a bonus. We did not eat an evening meal at the hotel, but breakfast was excellent and the Charlie and The Chocolate Factory Afternoon Tea was exquisite. Were left a handwritten note and sweet treats in our room, which was a lovely touch. Great location too, with a view of the Lyceum Theatre and within walking distance of Covent Garden, Trafalgar Square and many other locations.

Pipes were a bit noisy, but this did not detract from our stay in the slightest. I would not usually pay this much for a one night stay, but it was worth every penny.

This was probably the best stay in London I / We have ever had. The hotel location is superb, right next to Covent Garden, the Strand etc. The staff were excellent all round. Everyone was very helpful, polite and courteous, and especially to our little Pekingese who enjoyed himself so much too! A clean fresh, comfy doggy bed and two bowls were provided for us in our room, along with some welcome doggy snacks, as well as some delicious macaroons for us ! The room was just lovely - beautifully decorated and fitted out with really nice features & lighting - super comfy bed (seriously, I want one the same!), toiletries, robes/slippers all there and lovely. The bathroom was great too, with dual sinks, and a great double size shower, with rain head and normal shower. The Spa was excellent, really great pool, as well as a very nice sauna and steam room - again, really great staff and everything very clean and tidy. Breakfasts were just delicious, and whatever we ordered was fresh made, and utterly lovely! A great hotel, run by enthusiastic and caring staff, and we will definitely come back again to stay in future.

Nothing really...

Exception service! From meeting us at the taxi through to escorting us to our room to when we checked out, we couldn't fault the service. Over, above and beyond expectations. We ate in the restaurant and our first night and the food was lovely. Items in the room were amazing and restocked regularly.

The location was slightly noisier than I would have liked with car horns and traffic but I do travel with ear plugs so after the first fitful night, I slept much better the next two nights. The feather pillows were a bit thin for me but I asked for foam pillows and they arrived within minutes to my room!

Lovely room, just had refurb. Location perfect for mainline station and underground. The pool and steam room really great. Great front of house. Really make you feel welcome.

Although there room is provided with freebies - snacks, 2 cans wine, 2 beers and soft drinks, the hotel whacks on an additional room service charge so kinda takes off the shine of it. Breakfast and dinner very overpriced and nothing special. Definitely stay at the hotel again, but take dinner outside which is a shame.

The attention to detail was extraordinary. I was traveling with my daughter and they had everything set up for her. Small bathrobe, small umbrella, small slippers and even a special cup for her tooth brush. The decor at the hotel is very nice and all high quality. Staff was beyond friendly and accommodating. Restaurant tips, Roald Dahl books for my daughter, everyone was friendly and kind.

We’d have preferred a buffet style breakfast but the restaurant catered to every wish.

The hotel is very well located, exceptionally clean, and the staff is helpful without being obtrusive. We asked for two rooms close to each other, and they were on the same floor. There are certain design elements that are so well incorporated, especially the lighting (I know, strange thing to notice, but the inclusion of a night light near the bathroom was amazing!). The pool is lovely (and so nice to have children's hours) as well. One of the best hotel experiences I have ever had!

The Charlie and the Chocolate Factory tea at One Aldwych is probably skippable, to be honest. My daughter enjoyed it, but I don't think it was worth the price.

Our trip was amazing due to this great hotel; the friendly helpful staff, the great location, the spacious room. Personally we loved that the rooms had light colors decorations which we don’t see often in hotels!

I would’ve loved if the single beds were a little bit wider and had mattress pads to make it extra comfortable.

everything as as advertised. Staff went out of their way to be helpful. The room was comfortable and well appointed I had fallen the previous day and , unbidden, a member of staff brought me an ice pack.

everything met my expectations.