Loved the location, room size was amazing and breakfast was spot on.was an impromptu visit to celebrate our wedding anniversary so we were perfectly happy with what we got at the price we paid and we are keen to visit again x

Room was at furthest point to the lift and being disabled I struggled walking also shower was inaccessible for me due to disability however that said booked via booking.com and there was no opportunity on the booking info to request something more suitable ie...room close to lift and if possible a level entry shower so no fault of the hotel at all.however no evening meal was made available to us and again no option to request during booking.

Location was perfect, directly above the Spa and only a short walk of a few minutes to South Bay and the town centre. The hotel also has live entertainment each night, making for an inclusive stay. The staff ae friendly and well organised, nothing is ever too much trouble. There is also a small car park, which is not available at many of the neighbouring hotels.

The television in the room only had terrestial channels.

Lovely staff, facilities and location of hotel. Was not expecting it as mine was a last minute booking but a great view of the South Bay and harbour from an unexpected balcony. Great breakfast. Nothing was too much trouble. Comfortable nights sleep.

Only criticism was that the bathroom needed updating (peach suite) and furniture in room although completely adequate and functional was old fashioned dark wood and an update of these in the room would benefit the ambience.

view and location

breakfast for eight pounds was terrible 1small sausage 1small bit of bacon 1/2 tomatoes 1/2fried bread small fried egg-plus breakfast staff went helpful had no butter had to take of another table ,no sauces had to ask for coffee plus daughter a vegan was given beans not valve for money

Had a room with sea view which was nice. The room was very spacious.

The room was clean but an awful smell in the bathroom so had to keep the window open

The space & view & staff are lovely

Bath water wasn't hot enough didn't get hot it was luke warm so that was abit disappointing but apart from that was lovely 😊

room with sea view been to this hotel a number of times will definately be back good breakfast and choice of evening meal staff always friendly and available

the room was very clean and large, the bathroom was spotless. the views were amazing from our room. the prices at the bar were very very reasonable. the breakfast was good

the deco on walls in room was a little dated and there were no instructions about fire alarms etc in room. also would have been good to have a timetable for breakfast

Lovely food and sea view.

The rooms more up to date.

Lovely location... room was very comfortable with plush carpet, we loved the character of the old building.

Only 1 lift for such a full hotel. Only one time for breakfast and it was run like a conveyer belt.. and having food intolerance meant I had a very basic breakfast as there was not option really to replace things as everything was prepared and just brought to you... quick but not really suitable for all. (I did get GF toast only)