Location is great, and the hotel and venue itself is very nice, nice clean rooms and good food in restaurant.

There are some service issues, it seems staff may not be fully trained, we had multiple incidences of food not arriving or staff forgetting requests during our stay, that said everyone was polite. There was a lack of storage in bedrooms, nowhere to put things in the bathroom, no drawers or safe and no tissues or the other usual toiletries one would expect. Wi-Fi was intermittent and TV signal equally so which was frustrating. The property has no lifts so I'm not sure how easy it would be to stay for more than a night or 2 given you'd have to carry your luggage up lots of steps and keep most of it in your suitcase while you were there.

Hotel was fantastic. Arrived early to drop bags and they couldn't have been more accommodating. Had a few drinks on the evening before we went out for dinner and nothing was too much for the staff. Room was immaculate and so spacious, lovely walk in shower and clean tidy bathroom. We weren't planning on having lunch the following day at the hotel but the experience was so nice that we couldn't resist.

The only thing I would have changed is that the King sized bed was actually just two smaller beds pushed together. Throughout the night they did move apart slightly leaving a small gap which for one night was not a problem. Certainly wouldn't stop us from visiting again!

This is a great hotel in a great location on Southport's main street, Lord Street, and is close to Marine Lake and the sea front. The food is really good and it has a thriving bar, and operates as a business in conjunction with The Lord Street Hotel and The Grand which are across the road.We have used The rooms are perfectly clean, modern and have very comfortable beds.The Bold and The Lord Street several times now and they are our 'go to' hotels for our frequent visits to Southport. The staff are very helpful and easy to talk to and you see familiar faces, such as Howard and Claire, when you return. We always enjoy our stays here and it's now become part of the reason we come back to Southport.

The car park is quite small, with only about 6 spaces, but you can use the larger car park behing the Lord Street hotel.

The room and bed were great although quite warm but when we opened the window, we had the traffic noise- not awful but we were aware of it. Staff were helpful. The location was very central for exploring Southport and there were plenty of restaurant options within easy walking distance. I think we were lucky to have been able to park in the very small car park (although signage to reception could have been better).

The shelf in the bathroom was very wobbly - even my empty toothbrush case affected the slope and it fell off! Breakfast was disappointing eg no muesli amongst the cereal choices (cornflakes, Coco Pops or Rice Krispies), two pastry choices. I always like to see locally sourced produce and although there were plenty of ‘cooked’ choices the Full English we had was fairly mundane and a little dry.

Easy check in, nice big room which was tastefully decorated lovely staff Spotlessly clean King size extremely comfy bed and reduced private car park

I always rate my hotel stays on 3 things 1 cleanliness 2 good nights sleep & peace & quiet 3 shower facilities The hotel was spotlessly clean The room was situated at the front of the hotel and unfortunately it generates a lot of street and traffic noise The shower was poor, due to low water pressure , this unfortunately is probably not the fault of the hotel and just one of those things

Fantastic staff all weekend long, any issues that we had were quickly resolved. Room was dark but clean and tidy and was spacious as was the bathroom. Fantastic amenities. Brekkie was ample and cooked fresh and served quickly, bearing in mind we had brekkie at 08.15 each morning. It looked busier at 9am. That was a good move. It was central to all of Southport. We attended a wedding the first night and the bar staff were superb, no waiting times and service with a smile. Very nice Hotel and I am glad we were on the first floor, didn't fancy any more stairs. LOL:)

Going home.

Was afforded an upgrade by reception because he was new and taking so long to find my Booking.Com booking order as the tech interface didn't seem to be working. Spacious room with a comfortable bed.

The breakfast staff didn't seem to know what was going on despite there being three members of staff on duty. Slow service. The window in my room facing the sea WOULD NOT CLOSE. The frame is twisted. Nothing could be done that evening but no-one didn't even seem to know about it. Surely that would have been reported before or the cleaning staff would have noticed??

this was our 5th visit to the Bold and even brought friends with us this time. on other occasions had been good value for money

we stayed in room 10, expected a king size bed but was a double, albeit a very comfortable double. Breakfast on the 2nd day was disappointing.. I ordered bacon and eggs off the menu and received cold ham and eggs, clearly left over ham from the carvery and hubbies had no egg and was luke warm… couldn’t get the breakfast manager to do anything about it, I also found the disabled toilet to be dirty and had no toilet paper left

Bed was very comfy and clean Housekeeping was excellent Breakfast was good Staff were exceptional The bathroom was beautiful with a superb shower Room was light and airy Excellent position near to shops and promenade Loved the large outdoor seating area

I booked a king suite and expected a separate seating area The wardrobes were very small and not enough coat hangers The stairs were steep and we were on the 2nd floor with no lift!

Great location, fabulous room, staff went above and beyond being helpful.

One bar staff member I pressume was new , seemed too have a very slow pace to work, over 1.5 hours to clear a bar of glasses that should take 20-30mins..I work in a bar...he was too busy chatting to his 3 mates who were sat at the bar drinking...while other staff members were none.stop working.