Ideal location opposite Guildhall, near Windsor Castle, shops and short distance from Windsor Royal station (Slough line). Responsive staff when reporting room defects (a few) and kind, courteous service from concierge Mathew and colleague re: our request to leave baggage in their care for a few hours after checking-out.

From Reception experience (on arrival) it appeared we had an excellent deal through Booking.com, compared with usual rack rate. Had to upgrade at cost of £25 to enable us to check-in to a superior grade room, as our basic room wasn’t ready 2 hours prior to regular 3pm opening. However, ‘superior’ room had a number of basic defects, all of which could have been noticed prior by housekeeping - eg entrance door needed both hands to open (stuck to frame), thin/limp pillows needed replacing, lavatory had continual slow flush. Receptionist took notes when these were reported. Suggest a small card is made available in room allowing guests to note such defects, to hand it at Reception / expedittheir repair. Thistle Hotels cleverly had these in my earlier experience.

Close proximity to the Castle’& other things planned for our trip

We were advised to book early if we wanted to eat in the restaurant, which we did . However, when we went down for dinner which incidentally was a Birthday meal of which the hotel was advised at the time of booking. All the tables (7.15pm) were laid up for breakfast , the restaurant was empty & we had to wait to have a table made up for dinner. On reflection we should have gone out & found another restaurant but it was all a bit embarrassing.

It is on the high street just across the road from Windsor Castle. All bars and restaurants are within a 5 minute walk. A fridge in the room means you can keep drink and food. I would stay here again.

Booked a double bed 5 months prior to visit, but given twin beds that could be attached into 1. The hotel did give us another room, but we thought the new room should have been allocated to us in the first place

The location was excellent , right in the middle of Windsor High Street . The staff were attentive, professional but friendly . Our room was spacious , modern and comfortable. The separate dressing area and modern bathroom were great and the sitting area in the room was really useful . We ate in the hotel for dinner and this was good . The best selling point for us was that it was dog friendly too , and taking the dog , we didn’t have to compromise by going in an inferior room . The dog was allowed in the bar area which enabled us to eat at the hotel too which was a bonus on days when it was raining and staying in was preferable. A great stay , would definitely recommend.

The only down side for us was , that being on the busy high street , there was no where to stop the car to unload the luggage in front of the hotel . This meant stopping on the nearest car park and taking all the luggage and the dog up hill to the hotel in the pouring rain . Once there , the staff were rushing out to help us and this was only a small negative that can’t be helped due to the prime location next to Windsor Castle.

Friendly & efficient staff - sorted out problem we had quickly & let us check out an hour late. Nice big room with comfy bed & modern shower room Lovely reception area with plenty of sofas Location - right opposite the castle & near to all shops, restaurants, etc.

Had to change our room - unfortunately new room fridge wasn’t working & no water but only there one night so left it. Handy car park with valet but £36 a night! Hard to find car parking so decided to go for it but so expensive Ordered breakfast in the room as tired - some of order wrong, not very pleasant, no condiments. Think it would probably have been nice if we’d gone downstairs to have it.

The proximity of the hotel to the castle was great. Plenty of shops and restaurants to choose from. Breakfast was ok, offered variety. All Staff members were very friendly. Great concierge team. Would like to especially thank Matthew who helped with our wheelchair requirements.

Breakfast: we would have liked to have seen more freshly produced products I.e. bread, croissants muffins. Sausages looked under cooked (insufficiently browned) tasted ok. Bathroom: under the rim of the wash sink and toilet could be cleaner. It was black. Water from the Shower leaked onto the floor, under the toilet. The bath has a high rim and a little awkward to step into to have a shower

Location fine. Was told when booking in that breakfast was included in my booking. However, when arriving for breakfast we were told it wasn't. We therefore said we might as well have breakfast as we were there. Although I agreed to full breakfast. Provision of eggs & various other things were poor.

See above. I told dining room manager we would only have Continental & £18 per person doesn't represent good value. We therefore had breakfast on second morning in another establishment.

Very good location opposite the castle. Beautifully presented reception, bar area & breakfast room. Rooms comfortable & a good size with nice modern shower room. Had fridge & tea/coffee facilities & lovely big comfortable bed. Staff attentive, helpful and polite - especially the valet who helped us with our car & cases. Been before & would come here again if in Windsor

Mix up with rooms. Asked for a castle view when booking for our American friends. Even when checking in receptionist said they had one. Got to room & it was looking onto a brick wall!! Got rooms changed but a bit embarrassing. Be good to have a smart TV these days

we had a lovely room that overlooked Windsor Castle and the main street so you could watch the changing of the guard from the windows but I went outside to watch. Yes, you need to walk down some long halls and a few steps up and down to get to the room but it is a quirky hotel. Room was very spacious as was bathroom though the towel warmer did not work (not a big deal). Our first night was cold in the room as we checked in late when we told the front desk the next morning, turns out they had forgotten to engage the heat in our room (again, not a big deal as it was corrected immediately) Breakfast buffet is huge and delicious. The hotel is perfectly situated to walk all of Windsor.

The lobby for some reason was not very nice looking nor cozy (to me, others may enjoy it)as it was being promoted as a spot to relax and have tea or a glass of wine, there is one spot in front of a gas fireplace that is nice but it was always occupied while we were there which was fine as there are so many lovely restaurants and pubs to walk to.

The staff were very friendly and went beyond expectations. Everyone we came across were superb and the welcome we received on arrival was really fabulous. The room was beautifully decorated and had a comfortable nights sleep. We’re were on the 3rd floor and rather than using the lift we walked downstairs. However this was not as easy as first thought. We got lost as the stairs don’t seem to line up. We couldn’t get out which was a bit confusing so went back to the lift on the 1st floor. We did ask the receptionist and they were happy to show us and they said this happens a lot. That’s my only negative but we would stay again and would highly recommend this hotel.