Stunning hotel, beautiful rooms, gorgeous communal areas and lovely restaurant. Staff friendly and helpful.

Parking prices far too high for paying hotel guests. Lack of TV choices/channels for an otherwise luxurious hotel - expected options such as Netflix, streaming services etc. Very little coffee/tea/milk/biscuits etc in bedroom for what I’d expected for the price and for what otherwise seems a luxurious hotel. I was planning to order room service but no menu in room.

Comfortable hotel - we took advantage of a £20 upgrade to Junior Suite with Minster view which was great. Swimming Pool was good though a little cold and steam room was out of order....

Breakfast was disappointing. We arrived at the time suggested to us on a poster by the lifts when it was due to be less busy. It was very busy and most choices had gone and were not replaced. We had to look for cutlery which staff were slow to provide. Coffee was stewed and there were hardly any pastries left. Breakfast was our only grumble in an otherwise lovely hotel - needs attention. See above re Leisure facilities

Perfect location lovely hotel staff v nice Christmas trees going up looked beautiful Location good for everything and Christmas market 10 mins walk Room clean, bathroom warm and clean

Standard room was very small and only a tiny wardrobe with not much room as fridge safe and ironing board in there. Need a set of drawers. AC doesn't get very warm more of a cool breeze, radiator doesn't work. Lighting is dull in the room. Bathroom ok. Would stay again but check room size. Reception area leads to foyer and seating which in November is quite cold and needs to shut more internal doors. Bar nice atmosphere.

The property location is great. A 10 minute walk into the main town. Also super convenient for the train station. The building is grand and has a sense of luxury in the main areas. Our room was comfortable and the bed was lovely.

The room we stayed in could have benefited from a lick of paint as there were paint chips and flaky walls in the bathroom so not much to fix but shame it’s not prioritised. The Peachy bar area was dirty, spilt drinks on tables, leaking roof and generally grubby. There were no nice areas to drink and relax. The breakfast was ok, understaffed and again un clean. The tables were not cleared away for a long period of time and the food was not refilled quickly enough. Shame. I would avoid Peachy’s and the breakfast. Go out and about.

Excellent location and parking available on site. Nice bar area. Staff very friendly Had a meal in restaurant one night which was lovely.

We enjoyed our stay, only things to comment on was the breakfast, It was great and tasty but a little messy. Had to ask for glasses for juice, butter and bread for toast. As these had ran out. For the price paid would have expected this to all have checked by staff more frequently. Chairs in bedroom were stained as were some in the lobby area which I didn’t want to use. Again as a luxury hotel I would have expected these to be immaculate.

Loved the proximity from station as I've a mobility problem.people were so nice friendly. Chloe in the peaches restaurant was lovely looked after us well. Staff work so hard never quite caught the girls name that was bringing all the breakfast through in realies felt so sorry for her I said to her you should get a small trolley on wheels or a pair of boots with wheels on bottom as she was back forward so much carrying breakfast trays. Please invest in a small trolley for this girl such a nice hard working girl. So enjoyed our stay will come back at some point Food is amazing portions are big best to be Hungary.one word all round amazing. Staff are a credit to your hotel lovely. Thanks for hospitality Hannah.

Everything was great Nothing to dislike.

We booked a deluxe king room. It was really spacious. Lovely roll top bath and incredible shower. The bed was so comfy and we didn't hear any external noise. Breakfast was ample. We had dinner in the restaurant one night and this was also lovely. Bar was nice and calm for a drink after a day out and about.

Parking felt expensive at £20 per day (we stayed 3 nights) but it is the city centre. Some bits on outside of the hotel are looking a bit tired. Particularly the garden and water fountain. Couple od snags in the room - handles on shower door and taps pulled off.

The hotel was beautiful and the decor was exceptional. Nothing was too much trouble. My room had a wonderful view of york minster. The staff were all friendly and always saying hello. I arrived to early to check in but the hotel stored my luggage so I could go off and explore York. They also kept my baggage on my departure day too as my train was not till late afternoon. I did not have the breakfast as I am not a breakfast person, I did however have a meal in the hotel. Again the staff in there were fantastic and I didn't feel rushed. Exceptional service and a wonderful place to stay. I will definitely stay there again. Thank you to all the staff for making my visit such a wonderful time. It's a great location to get into the city about a 5 minute walk. Also the tour bus stops right outside the hotel and there are lots of buses to get on if you want to go exploring.

Staff were great and very friendly. Hotel is impressive. Breakfast was good. Brilliant location. Nice bar. We had an executive suite. Really nice room. A nice treat overlooking York Minster.

I only had one issue. The pillows! They were awful. We had dreadful nights sleep because of them. Mine had a congealed large lump in it. When you’re staying in this kind of hotel, you expect spare pillows. Most big hotels now have pillow menus! A real shame. Otherwise I’d have said perfect stay.

Beautiful room with a great view very quiet

We booked for Dinner B & B, and expected a beautiful dining room and an exceptional dinner considering the cost. The Dinner was well below average as in the Squid was not fresh (very chewy) the brisket was full of fat and the cheesecake was frozen i would expect this at a hungry horse cheap pub meal not in a lovely exclusive hotel like this !!!!! Also i emailed ahead and asked if they could make our stay extra special as it was an anniversary (Nothing at all not even an acknowledgement) really poor would have expected better.