The staff was amazing. I had a lot of questions and they were helpful and friendly. I asked for dinner recommendations, nightlife recommendations, extra coffee pods and they were so helpful. I asked about where to watch the sunset and they put us in a room where we could see it from our window! They just went above and beyond. The room was clean, spacious, and comfortable, but the staff was amazing.

The tv was on, playing the news, during breakfast. Every channel was running coverage of the gun violence hearing in Congress. There were graphic descriptions of gun violence that I didn’t want my 8 year old to hear about. Other guests asked the staff to change the channel and they did, but we couldn’t get away from it. The staff apologized and said they would like to help, but company policy requires the news to be in during breakfast. Maybe you could make exceptions?

For me, the location of the Hotel was great. I did not eat any breakfast as I had my own food. I drove to Tucson by pickup to attend a funeral for my brother and after the funeral I left Tuesday afternoon two days early. I understood there would be no refund for my pre-booking the Hotel room. Since this was an emergency travel I wanted to be sure to book the hotel for as long as I thought would be necessary. Once the funeral was over there was no need for me to stay in Tucson especially with the hot temperatures. I also needed to get back to Montana for my 80 year old wife.

Not able to get a refund for the days I didn't use.

Pretty much everything except for recommended improvements. Very impressed that housekeepong wanted to clean our room during our stay. It seems most hotels inform you that there will not be any housekeeping unless requested.

The bathroom floor tiles were cracked and loose. Also the body wash dispenser needed to be replaced.

location, breakfast was good, bed was comfortable, shower water temperature was hot, and ac got ice cold.

was only 1 person checking in and it took at least 20 minutes to wait and there was a long line gathering. first room we received had hair on the bedding, they and the second room they moved is to the room was just okay, but had they just replaced the bedding the original room would’ve been better - there was no issue making the arrangements. walls are thin, but with the ac running you couldn’t hear people talking and kids whining. pool looked unkept.

Love the rooms

I didn't like when I booked the room it said nothing about a 100 dollars deposit would of been nice to know .. plus in the room could use some work done on it the vent over the spa tub was falling off. The door to the pump was broke

the breakfast was great and the room was so fantastic especially for the price!!! well worth every dollar, will definitely be staying here in future visits to Tucson. truly a beautiful hotel in a great area

personally i would have enjoyed a potato option with breakfast or some bacon but that’s just me, the items that were present for breakfast were great

we liked the appearance of the hotel, the standard of the room, the quality of the mattress and the breakfast. One of two days we stayed there, the pool was not accessible, the second day it was: nice pool and hot tub being in the shade of the building from afternoon on - appreciated in hot sunny Tucson. Shopping Mall in walking distance

narrow isles making it difficult to get along with luggage carts (minor problem…)

The room was clean; breakfast was good; the location was great, stores are within walkable distance; the staff was very helpful and friendly. I was allowed early check-in as I reached early. Really appreciate it.

A better kitchen

Breakfast was fine,

Soup and sandwiches or salad for brunch to

Very nice property. Excellent breakfast. Staff all pleasant and helpful.

Bathroom floor tiles cracked and grungy. Only one person on check in during busiest times. Waited 20 minutes. Saw same scenario each time we went in and out. Even people who prechecked in had same wait. NOT ACCEPTABLE.