The room was very large and clean. I also appreciate the daily housekeeping. Lovely hotel, and staff.

The mattress on the bed should be updated. Also was not a fan of being charged $25 a day for first come first serve parking. That's just nickel and diming people. Hot tub was just luke warm. Also people should be aware that not only is there a $25/day parking fee, but there is also a $150 security deposit. I didn't see these charges when I booked on the booking.com site.

Breakfast was good. Minimal but that was perfect. I heard they are no longer having complimentary breakfast. But thanks to Booking I had one.

The room said City View. I don't know if that meant parking lot? I didn't see the city.

To not have free parking was kind of strange and it was expensive as well.

The nightly entertainment was spectacular. That in and of itself is worth the stay at the hotel. The room was spacious and clean. The pool area is well maintained and the view of the golf course and mountain makes it even more wonderful. The front desk is polite enough with staged and scripted answers but the one that stood out with excellent customer service was David. He went out of his way to make sure that our first stay at IW Hotel was outstanding.

The walls and ceiling are thin therefore making noise an issue especially if your'e on the 1st floor. The in-room coffee selection could be better. It's extremely weak even if you put two packs into the coffee well. There are many different delicious selections available out in the market...just saying? In addition to in-room coffee, perhaps offering a FREE coffee kiosk in the lobby to your guests with freshly made coffee on the hour might be an option? Good source of engaging excellent customer service and a good review!

Excellent location next door to the primo dinner/ show in the Coachella Valley.

The hotel slipped in a parking fee when we checked out. It was not mentioned before.

Only stayed 1 night. But very pleasant experience. Place was super clean and comfortable. Very quiet too.

Totally willing to except additional days, girls at the continental breakfast where very on top of their job ams where very attentive. Room servers where great but the "pizza' and chicken wings were very lack luster, the pizza looked straight out of a box and tasted like the box as well, chicken wings were very dry.Had eggs Benedict in the am and they were delicious.

Parking fee? Really? Come on people try not squeezing every dime out of your guests.. I noticed the cleaning ladies knock way before it's checkout time as well, kinda rude buy face to face the ladies are nice and helpful.

The staff was welcoming and accommodating. I checked in behind a disgruntled guest regarding $25 parking fee that he didn’t see on the reservation. I think with your rate to add a $25 fee to park is a great deal. Most places charge 40-100 to park in Northern Ca so I was all over $25 bucks to park. Keep the rates low to accommodate a parking fee each and everyday! I appreciate the low rate and have no problem with a $25 parking fee.

Can’t control the pot smokers just would be nice if they could respect not everyone likes it. The sheets I am not sure if they are just scratchy feeling or starched but I like soft sheets. Love your pillows!

The pictures of I love Lucy and others. Good breakfast choices. The facility looked really nice. The bar area at the pool was nice and there were mist area around it to keep you cool. A.C in the room worked really good. There was refresh water in the lobby with fruits and cucumbers. Front desk was nice and helpful. The bar food was good the India well club sandwich was wonderful! The lady that worked in the gift stop was so nice and recommended us places to eat.

Our bed was really uncomfortable it felt like it was leaning the whole night. We we’re too tied to ask for a room change.

Loved the cleanliness and retroappeal of founders Lucille Ball and Desi Arnaz It was beautiful pictures of them all over the hotel, the lounge with a great singer Marc Antonelli at night, the extensive continental breakfast and very comfy rooms. The view from our lovely suite out over the pool and the snow capped mountains and palm trees was spectacular.

The man at reception was a little curt and not eager to explain the extra charges. The resort fee and tax on the resort fee were not surprising I suppose, but a $20 a parking fee at a site like this was a little surprising and he seemed put out to have to explain it to me.