Location was close by venue for a weekend soccer tournament, staff very friendly and professional, first impression once walking into lobby was nice and clean, staff greeted each guests with respect and kindness, the room was comfortable and nice. I liked the secured parking requiring hotel key or ticket to exit and enter the lot.

Pool was closed for services, no microwave for amount spent to stay at a nice hotel. Restaurant downstairs was a long wait for food but overall delicious meal.

Excellent showerhead. Very comfortable bed and pillows. Very quiet,. Nice lighting/lamps although low-lighting unavailable when someone else wants to go to sleep earlier than you. Two fairly quick elevators (be aware they are separated just far enough from each other on upper floors to force you to stand far enough away to track each elevator's status)

Paying to park overnite. Need to use your hotel card key to come in and out and yet upon our return to hotel around 11:30pm the gates were open. We attended a concert at 5 Point Ampitheater. Ahead of time I contacted the hotel to find out specifically, if there was a shuttle from hotel to there. We were told no...then found out there was one for $6 per person(hourly from 5:30pm with last pick-up for return at 11:00pm). Person at the desk said the ampitheater charges parking so would be a good value. I knew 5 Point said free parking. It turns out there is charge only for VIP parking at 5 Point.

Great location!!!! East to leave the parking lot and go right back on to the freeway and located near all the good shopping and dining. Beautiful lobby with Starbucks-comparable coffee bar (Jasmin made me a iced caramel macchiato and my son got an iced vanilla latte). Gorgeous bar and restaurant with outdoor lounge seating. I had a Chardonnay and margherita pizza. My son had a poke bowl. The food was wonderful. I love a hotel with a bar and restaurant. It makes it really feel like vacation. The hotel was spacious enough for people to work on laptops as well. Nice laundry facility operated by a downloadable app. I was able to do a load of laundry before leaving; and a great pool and gym too. Lastly, the room—- very comfy beds, GREAT A/C, epic shower, and 60 inch flat screen TV which made my husband’s stay because he watched ESPN. I will 100% stay here again. I did a lot of research on hotels near Great Park Irvine and this one seemed to check off all the boxes online and it definitely lived up.

n/a

Location was great Facilities were nice and seemed very clean Staff was friendly, especially the lady serving/working the restaurant Everything in the room seemed to be in order, technology was up to date, there were plenty of outlets for charging

It was difficult checking in but it could have been due to some unforeseen errors made on the booking website, but the staff were nice and accommodating. Did not particularly like that you are forced to pay for parking when there is nowhere else near by and when you are coming out of town.

When I went to check in they could not find my reservation and the young lady at the check in desk tried to accommodate what I had reserved, Unfortunately they ended up finding my reservation after I had left to my concert and I was unable to move to the 2 bed room I had originally reserved. They had a great food menu and a full bar. The bartenders were also great.

This was our second stay in two weeks and it was good to see consistency in the cleanliness and operations of the hotel.

I mentioned this last time - the walk-in showers are awesome, but the floor is slippery. I would consider doing something with the floor of the shower, and maybe a grab bar. Also - if breakfast is included, the coffee should be too. Paying $5+ for a medium cup of coffee is a little over the top. The coffee in the room is not good and you only get one caffeinated coffee pod.

The breakfast portions are just too large as are all the portions served. It would be better to ask the guest the size they would prefer and then it would cut down on wastage which is huge driver of costs. The customer can also given the opportunity to top up if the portion size was too small.

The /restaurant and the lobby shop could have better cohesion and service. Ice machines not working.

Location was quiet, Clean room, lots of amenities, super comfortable

The elevators were spaced apart in a strange way

I especially appreciated the big windows looking out at Palm Trees, and especially the comfortable bed. I also appreciated the modern shower design with sloped bottom easily sending shower runoff to a linear drain at one end of the shower. Best of all, very kind and attentive front desk and restaurant staff handled all my needs, especially room maintenance comments, the first time with good cheer. Staff were great!

I was not thrilled the carpet left residue on my feet, enough to darken clean, white towels when I cleaned my feet. Hence the management needs to pay closer attention to cleaning the room carpet. In addition, Maintenance of the room did not provide for a working room door lock or shower water valve that functioned.

Thanks for having a shuttle to take us to the concert! That was one of my main reasons why I chose your hotel.

The staff member that drove us to the concert on the shuttle bus was very friendly and very, very nice