everything. it was in great location. lovely room although it was not very big but had everything I needed to stay comfortably. your ability to control your room light, temperature, colour etc by ipad was empowering and make the stay great. it felt very safe as they had security guard and you would not be able to take the lift to your floor with your key, staff were friendly and helpful.

nothing

The location in San Francisco is exceptional, for a reasonable price. The staff was welcoming and helpful. And the breakfast was very good. Special mention for the room, with blinds that close completely, I have never slept so well in a city center.

The classic San Francisco weather did not allow me to take advantage of the rooftop terrace (but I'm nitpicking) (:

Good breakfast, great staff, everything in the room controlled by app on your phone or by the tablet provided in the room. Rooftop outdoor seating area Excellent location right in the heart of San Francisco with the metro system and cable cars within a very short walk of the hotel

Excellent location close to the BART and historic San Francisco tram with the Westfield only steps away. CitizenM has modern interiors and an ipad in each room to control lighting/temperature. There's a lounge at the reception area which is filled with designer pieces and makes for a relaxing area to take a rest at. It also has a 24hr kitchen so if you need to leave early/late for a flight you can always grab a quick bite to eat.

Rooms are a bit small so may not be best for families/those travelling with larger parties. Best suited for singles/couples/business travelers. Not a criticism of the hotel but travelers should be aware that the Tenderloin area with a large homeless population is close by, travellers should be weary when walking about.

Because it's San Francisco, I didn't expect a big room, but because I was traveling alone, there was enough space for me. I like that I could control so much of the room. Temperature, opening and closing of the blinds. Even determining the color of the lights was up to me! The bed was very very comfortable and the room was clean. The hotel was down the street from Starbucks, so that was nice and it was in the middle of the shopping district.

My shower didn't have body wash, so if you plan on staying here you do have to bring your own soap. And out of the 3 nights I spent there, I only had to deal with 2 bugs. There shouldn't be any bugs in the room at all, but there weren't very big and they weren't spiders or roaches, so silver lining.

A really funky hotel, with modern, clean, quiet and spacious rooms. We were here for the beginning of our holiday and it was perfect for recovering from jet lag! The room has great amenities with climate control and even remote controlled window blinds! The staff were all very helpful. Breakfast on site was delicious and great barista made coffee.

I have no negatives about the property - just to be aware if you end up following google maps for walking directions, avoid the Tenderloin district as it is unsafe, we accidentally walked through it on the way back from the Lombard street area and felt lucky to have made it through unscathed!

The convenience and the staff were very helpful and supportive. It was so handy being able to store our luggage there on the last day and being able to relax in the main lounge area before departing for the airport was fantastic!

There needs to be a little better storage in the rooms. We were staying for a week and there was little storage, hanging space. Bed could be a little softer, although it was ok. The room is obviously set up for the younger, more agile person. I couldn’t see an elderly person climbing into that bed and climbing over their partner to go to the toilet through the night. It was fine for us agile people though.

Location is great, 5 minute walk to Union square. Come out of the hotel turn left about two doors down is Tads Dinner, great place to eat breakfast or lunch. Come out of the hotel turn right walk to the cross roads turn left for Burger king, or turn right for the super market where you can stock up on water, soda's ans chips or the in room fridge. Great stay new fresh hotel, definitely will come back some how some day. Johnny Foleys Duelling Piano's bare is only a 10 minute walk from the hotel worth a look 9pm onwards.

exercise room is very basic but that is the case with a lot of hotels. 2 runners, two cycles, one bench and some dumbells

All the facilities in the room are automated, lights, blinds, TV, the room is small but perfect for couples traveling that you don't really spend time at the room. Bed was very comfortable. Check in is very easy and they have security 24/7

The location is in a business area, with not a lot of nightlife, restaurants close early.

I think this is my go to hotel from now on and forever! Love the interior design, love the way the hotel operates, love the rooms and the iPad functionality it almost made me not wanna leave the room! The rooms are a bit small of course but they make up for it with clever design and storage management. Overall amazing experience!

The location for the San Francisco one, is not ideal, which we didn't know when booking since we thought downtown would be the place to be. San Francisco suffers from homelessness, which is very sad to see so much suffering, and one of the biggest homeless areas is close to the hotel, which makes it a bit unsafe at night, and even though we saw a few crazy/scary things happen, nothing really happened to us. Still a 10/10 experience though