quiet, historic, good location for walking and exploring old town and downtown, good , interesting restaurant downstairs! Front desk staff was WONDERFUL! I was staying there because my daughter was laboring and eventually delivering at a nearby hospital; their home was 45 mins away and our home 2-3 hours away. The front desk worked with me as I booked one day at a time extending my stay as her labor continued and some complications arose! They gave me late check out as I awaited word from the hospital, I was so grateful for their kindness!!!

paying for parking

the history, and it is kept in that era.. of rustic charm.. I enjoy hotels that are like home.. unique and friendly.. close too walking and window shopping.. The staff was quick too bring a small fridge and microwave.. we never used the tv.. but a great attached restaurant adjacent the building.. a Historical building.. defiantly watch the invoice movie on the site.. the history of Santa Rosa..

the state workers are outside with blowers at 7:45 in the morning disturbing the peace.. it was my one day too sleep in check out was noon.. much more convenient for relaxing.. bring ear plugs

This Hotel is beautiful as always and it is in a great location. There is a coffee house right across the street and plenty of restaurants and shopping on Third, Fourth, and Fifth Street. Plus the Plaza is only a few blocks away. I also became sick while there (not Coronavirus) and had to go to the ER and I was not sure when I would return and the staff were more than accommodating to keep my belongings if I did not make it back in time.

I feel horrible complaining about anything considering the kindness but I sort of wish there were curtains for the blinds. I was in the carriage house and there was a bright light right outside the door that I did not have the option of turning off. It disrupted my sleep.

Noon check out time! Plus the staff was super helpful in offering me an extension in case my medical appointment went long. Nice to have sitting areas and an attached restaurant. Santa Rosa's visitor center is across the street. Folks there were incredibly kind and helpful as well.

Local parking is metered 9-6 with 3 hours max (not the hotel's fault, of course). Hotel offers parking for 15$ as well. Beds have fluffy soft top mattresses, some people love these.

The room was spacious and the bed was very comfy. Free parking on the other side of the street, and we were given the opportunity to park our rented e-bikes inside.

The staff that received us did not seem to have an idea what she was doing, and gave the idea she was a bit bored. The overall feel of the hotel was a little dated, although that also was part of its charm. If you need to be in Santa Rosa, the location is quite ok, but I would not necessarily recommend Sant Rosa as the best place to stay when you are in the area for the purpose of discovering the wine country. For that, I'd recommend Healdsburg, a little to the north.

Great customer service - they held my bags after checkout so I could handle a car issue & when there was in inadvertent double billing thru booking.com, they processed the credit back smoothly & promptly. Plus, the building is charming and there is a delicious restaurant right next door. Great place, whether for a week, weekend or just overnight. Highly recommend!

Can't think of anything that didn't go well.

Staff was very nice, bottled water was a nice touch.

Plenty of room in the downstairs lobby for breakfast, yet no breakfast served. Could also do a complimentary wine and cheese happy hour down in the lobby—the alcohol license for this for hotels is relatively easy to get in California. With no other hospitality provided (not even free parking), thought hotel could do more to set itself apart from other properties in downtown Santa Rosa and encourage repeat business.

The hotel was located in a pleasant historic area across from a park. The room was in a separate gated section across the street from the hotel proper. It was modern, clean, quiet and comfortable. The enclosed garden area was landscaped and beautifully flowered. Breakfast was not included in the price. I asked if there were any discounts for the attached restaurant and received a coupon. Noshery items were delicious.

One reason I booked the hotel was its desciption as a historic building, and I anticipated a room reflecting that history. I still don't know if the main hotel was restored to a previous elegance. I never got a receipt detailing charges, but I suspect that booking.com added a substantial fee. I regret not calling the hotel directly.

historical property and charm

On the 3 rd floor the hot water from the shower would switch to cold water w/o touching controls. This happen to me on both mornings. My wife had no problems taking a shower earlier between 7-7:30am. But at 8am ish after 3 mins into my shower water went cold. Tried to make it hotter. This helped the first day and didn't work the second day. Reported to staff. An odd problem. I don't take long showers due to the drought. 5 mins' max.

Very quaint and dated but in a good way! Felt like we went a little back in time with narrow hallways and ornate furniture and it was very clean and quiet! Loved the lobby and the attached restaurant was very good! Would definitely stay there again.

carpet in the room was clean but had a rip in it and starting to buckle in places. they will need to recarpet in the near future