Clean rooms

They double charged the "resort fee", the fee was already included in the booking price, but when I was there to check-in the lady on the front desk charge $20.37 for the resort fee plus a $100 refundable security deposit.... After I paid for those two (they do separate charges, even if you use the same card, they did two transactions).... When I realized that I went back to the front desk few minutes after and I asked for the front desk lady why they charged me again once I already paid for and she said the will reimburse me this fee, still waiting (5 days today since that nothing yet)... There was one lady in front of me doing the checkin and she paid this fee as well, looks like this is normal and regular procedure, just keep your eyes open!!

Check in was available and quick at 3 a.m when our plane arrived. Room was modern and clean and had dark blinds to sleep in. Had a good set up with dishes dishwasher and fridge if you needed. 2 double beds and a pull out couch. Nice separation between the beds and pull out couch. Best breakfast that I’ve ever seen at a hotel. Oatmeal with toppings. coffee at all hours in lobby. Breakfast sandwhiches

Could hear quite a bit of noise transfer in hallways in rooms. Would have liked labels for breakfast sandwiches as hats to tell which had meat and not for vegetarian.

The night staff was friendly and helpful. We told them we needed the free shuttle to the airport at 5:00 a.m. They put us on the schedule and assured us we would have the ride at 5:00 a.m.

However when. We got downstairs at 4:50 a.m. for our 5:00 am shuttle we were told he had just left and was the only one working so it would be 20 minutes or longer before he got back. If the shuttle runs every 30 minutes and we were scheduled at 5:00 and were there 10 minutes early for the ride WHY would he leave ? The girl at the front wasn't very helpful, I had to ask her to radio the driver to see since he just left if we could still get on. After I asked she did and he was already on the highway. So I ended up calling an Uber and spent 40.00 to get to airport on time. This was a big deal for us and would prevent a future stay.

The room was nicely done and clean. The airport to hotel and return transportation was efficient and we were able to schedule shuttles for the different members of our party to suit their schedules. Perfect!

The only downfall was that some of us had to leave VERY early in the morning and there wasn't a "to go" breakfast option provided which would have been a nice perk. There was coffee and hot tea though!

The free shuttle service to and from the airport was priority, that was super simple to schedule.

We had a king suite with sleeper sofa. Our daughter slept on the sofa. In the morning she had 3 bug bites on her arms. They don’t look like bed bug bites, but I still don’t know what they are and we didn’t notice them the night before.

Clean and modern

Very expensive for a comfortable but NOT luxury hotel. Plus we requested a ride to the airport at 8:30 am and the driver LEFT at 8:25 after allegedly doing a last call in the lobby (the front lady said). I was there 10 minutes early waiting. Why would the driver LEAVE before the requested/ promised time??

The room was very large and had plenty of storage for our ski bags.

We found the check in process very slow and was told they couldn’t find our booking.com reservation even though I had the confirmation email. It took a manager to come out to find it. Also, the 24/7 shuttle requires a reservation and we got the last 3 spots for the time we needed the next morning.

We were required to give a $50.00 deposit per room for incidentals when we checked in. This was not shared with me when I booked the hotel rooms. We were told we would get our money back the day we checked out, if there were no incidentals. We received a credit the next day for one of our two rooms. We had to make several phone calls and are still waiting to get our $50 back from the second room.

Comfortable, large room.

The breakfast did not include any healthy options: white bread, sweet muffins, 2% milk, sugary cereals, waffles,. Would have loved some greek yogurt , fruit, peanut butter, real (not instant) oatmeal. It was definitely a kids meal. And, the coffee was very weak..

The room on first impressions was rather stark but had all I needed. It was clean and the bed was very comfortable. The free breakfast was a bonus.

I was on the ground floor and did not sleep well because of the comings and goings thru the night. The use of the ice machine just down the corridor twice at three am was not welcome. The bedroom doors are heavy but also noisy when shut.