Very nice, pool/smoking area was exceptional. Easy to navigate around to find the lounge, the restaurant, the pool.

The site says they have shuttle service to the local concert venue AND they will tell you they have it if you call and ask but it is not true. The only reason I booked with them instead of a cheaper but still sufficient competitor is for that shuttle. I was very disappointed that they said they did but didn't. And, run the hot water for a good while before you need it. It takes a few minutes to get to your faucet.

The shuttle service was great! Olivia and Randy made sure we arrived to every destination safely and on time. The pick up was quick and we never had to wait longer than 10 minutes! Also after we checked out they let us come back and eat our lunch before getting on the road!

Our a/c was not working properly in our room so it was hot all night. The staff was awesome when we got ready to check out they discounted our room without hesitation.

The room was comfortable and spacious. And it was close to where I needed to go. Staff was helpful. Pool was beautiful although a bit cold.

Not one vending machine on any of the 4 floors of the hotel worked. In the vending machines a bottle of water was $1.50 but at the front desk it was $3.00. When I booked the room it said it had a spa bath tub but my room had a handicapped bath tub. There was mold in the tub also. The hot tub outside was being repaired.

Clean

One of the staff members was about to turn us away because he did not see my name for the booking but luckily someone else stepped in and realized he was on the wrong page. He then told us we would get complimentary breakfast but in the morning a staff told me he must have gotten our stay confused with the extended stay side. That’s two times in a row. I don’t know if he is new or what but it made us uncomfortable on whether or not we were even charged for our room correctly (if he charged us the price of the extended stay vs hilton garden). Also there is only one elevator per hotel (so for the garden side it’s just one). The elevator is too small to house a whole hotel. It was crowded and half the time we told the people they could go up first without us.

it was clean

The bed was hard and for the price I paid for this hotel room for one night it should’ve came with breakfast. At least a continental breakfast. The waiter let me know really quick that breakfast was not included on the Hilton side of the hotel and a coworker received his bill before he was even given silverware/plasticware or his breakfast he ordered..

The property was clean and maintained well. The rooms were clean and housekeeping was always nice and greeted you if they saw you in the hallway. only had a few issues one of them they fixed at check-in overall this is a great stay I would definitely stay again

the beds were so uncomfortable I woke up every morning with a stiff achy back and neck. I didn’t like that they try to charge me more for my reservation than I booked it for through booking.com but after speaking with management they fixed the issue.

Location was good. The room was large and had refrigerator and microwave and coffee maker.

The water in sink barely ran enough to brush teeth and wash face. the shower had what appeared to be mold, needed a good cleaning. I was driving home so I opted to skip shower.

Breakfast was good, hot, fresh. Enjoyed the service, friendly staff.

Mattress was too firm. Room wasn't clean totally. There was something sticky substance on floor in closet. Carpet wasn't vacuumed, there were remnants near bed.

Room was clean and the staff was super nice. Shuttle driver, Rick, was on point and we never had to wait over 10 minutes for him.

Booking gave me a price of $99 nightly. The hotel charged me $115 and $116 for the 2 nights. They said the price change was PROBABLY because it was New Year’s Eve night. I didn’t think that was right to change what the booking company had already confirmed.

I loved that when we got into our room it was already cool and the bed was super comfy!

Booking.com ran our card. Then they ran our card too. Then they were severely rude when we asked about why they ran it for more than was contracted. Then I went down for breakfast this morning and the pump on the creamer wasnt working so i asked if she could get a new one or to pour some out and she told me, if I could do it I could, otherwise she didnt do that and I would have to talk to the manager about it on Tuesday when they returned. That was not something she could or would do. I felt that was horribly rude.