Staff was friendly and helpful and the location was fantastic. Pool area was beautiful. We didn’t take advantage of the breakfast but it is an option. Rooms were spacious and we had a great view. We truly enjoyed our stay.

The rooms could’ve been a bit cleaner as far as the floors and such however it is an older building of course being in the French Quarter and can be harder to clean plus the color scheme is dark so you can see every spec, so overall it didn’t bother me. Just mentioning it for others who may be more particular. The bathrooms were cleaned well and fresh towels each day so that was excellent.

The hotel was very nice. The location was great. The Bourbon "O" Bar had wonderful music and drinks. Most of the staff was very friendly and helpful.

The room could have used a good cleaning. The air vent over the desk was very dirty and dripped water on our computer. The computer chair was broken. The woman at the snack/coffee bar was very unpleasant. When the man in front of us asked if he could charge it to the room, the woman in a very mean voice said "how would I know what your room number is, and if you tell me how do I know it is really yours, and NO you cannot do that".

The location was brilliant. Set between Royal and Bourbon streets, it was walking distance to good restaurants, jazz bars, shopping and Jackson Square. Our room, at least, was really quiet and super comfortable. The hotel has a great jazz bar, ATMs, business area, pool and a restaurant (which we didn't use but it looked good). The hotel was clean, secure and well staffed with friendly, professional people who were knowledgable re local activities. Our family requested rooms close to each other which was achieved to our satisfaction. I would certainly stay at the Bourbon Orleans again.

I would have liked daily service of the room - it happened only every second day in our case.

The location is good right outside of the chaos that New Orleans is. The hotel itself appears safe. They basically have a staff member standing watch at the front door at all times. Unfortunately, in the few years between my trips there I’ve seen a big change in the area. Not what id call safe. But this hotel seems to have it under control. Just go back before dark. The rooms are updated and the hotel it self is historical and interesting. The bar connected is a huge plus vs wandering around at night. The restaurant was closed. I heard they were filming something there.

The valet parking worked out fine for us but I think it could be a hassle if you arrive at the wrong time.

Wonderful staff and lovely hotel in the heart of the French Quarter. We are locals, but had to check in when our air conditioning went out. The staff was so helpful; on checking in late in the evening it took a little while for the room to cool after being empty all day, and engineering came right up to the room, and arranged for a fan until it cooled. The pool is so refreshing in the heat of summer, and not too crowded. A wonderful stay.

This place exceeded our expectations. We loved the location, the "old world" charm, & the friendly staff. My husband didn't want to stay in the heart of the quarter because he thought it would be noisy but our room (located overlooking the pool) was super quiet. It was hotter than hell in the city during our stay but the AC worked beautifully. The lobby offered ice cold water as well as bottles in the room.

It was so reasonably priced we thought "something" must be off. Comments in booking.com reviews: 1. "dust in the corners of the room": We didn't see any dust and to the contrary the room was spotless. 2. "Carpet was worn and frayed"...no carpet in our room...only very nice faux wood floors. And the carpet in the hallway was beautiful. 3. "No hair dryer"...there was a hair dryer in our room.

the location is perfect, the beds are super comfortable and most of the service staff are super helpful. The housekeeping staff went above and beyond to be accommodating to our needs.

It is right off Bourbon Street so we did hear some chaos from drunks in the middle of the night… to be honest it wasn’t unexpected though so we used ear plugs or headphones. Most front desk employees were amazing however, one was very rude and seemed tike we were a bother upon check-in and ignored us to finish a personal conversation. Mostly, everyone was very friendly though.

They were a little over booked and instead of canceling reservations, they upgraded our room…that said a lot for the hotel, thanks.

With rooms right on Bourbon St, there could be some type of insulation done with the door seals to help reduce noise levels. I know there is no way to completely cut it out but wow. After the first night, we went to the local Walgreens and purchased some ear plugs, the room could have at least had some provided in the room already though.

It was an excellent hotel in a great location. We used valet to park our vehicle and everything we wanted to do was within easy walking distance. The pool was nice and everything was very clean and staff very friendly and attentive. Our only complaint is that the mattresses were somewhat harder than most other hotels with super soft mattresses. A small issue in the overall stay.

Hard mattress

Front desk staff was friendly and helpful. Great area to walk around just about anywhere. It’s about a mile to each district in the area and only takes about 15-20 mins to walk to. Lots to see! Ubers and Lyfts are readily available to take you where you want to go. Walking distance to the trolleys to bring you around the city. Lots of tours to choose from as well!

It was hard to find a restaurant to just go sit in and have a drink and some food. Lots of little bars that were packed. Planning ahead and make sure you have a backup plan.