The hotel's team was outstanding and clearly well trained. Everyone I interacted with was personable, professional and knew what they were doing. I'd cheerfully stay there again if I'm anywhere near that area. The breakfast presentation was clean, quality of the food was as good as one expects from a limited service hotel's complimentary breakfast and the attendant was spot on with everything from refresh to cleanup.

The hallways were quite cold as was my room until I got the thermostat adjusted up about 5 degrees from where it was set. There was a cove tile missing in the bathroom but other than these nitpicks, it's quite a good hotel. There was an automatic incidental charge added to my bill that I wasn't made aware of but, again, that's nitpicky once it comes off.

Our family loves to visit St. Joseph's, but, the accommodations are limited in the town proper. Benton Harbor is a quick 3-4 mile drive to St. Joe's. The room was large enough for our family of 5 which is often difficult to find. I thought the facility was brand new because it looked updated and really well maintained, but, learned it was 7 years old. Everything smelled fresh and clean, the staff was friendly and approachable, the free breakfast had a lot of variety and changed daily. My husband and I enjoyed the fire pit in the evening as well.

We were really please with everything.

We had an issue with our reservation that was booked via booking.com and I was charged incorrectly. I tried to manage calling the hotel and they asked me to talk with booking.com. Booking.com asked me to call back the hotel to solve the issue. In the end I had to open a dispute with the credit card company

Comfortable. Microwave and refrigerator. Desk top for food display and area above fridge for food storage. Nice couch.

No towels upon arrival. No room cleaning. Not reminded you have to request a cleaning upon check in.

I loved the modernness and space of the room.

Breakfast was some variation of eggs, sausage (links or patties) and bacon (1 time in the 7 days we stayed there)

I liked the cleanliness ...the woman at front desk was super sweet . Not too crowded ...we qill def be back next year

pool wasnt big enough

Very comfortable king bed for sleeping the two of us. The whole room had a nice modern decor. The room was big with a nice sized seating area and work table . Comfortable couch and ottoman with a large tray to double as a coffee table. Good flexible lighting options and plenty of usb plugs for charging our devices. Lots of table spaces and counters to set our things on. The tv could be viewed from the couch or the bed. Large bathroom and shower. Good quality toiletries provided. Plenty of plush towels and linens too. The whole hotel had a clean and modern decor with lots of cozy seating throughout. We enjoyed the selections for breakfast and the coffee as well. Plenty of options. The patio was comfortable for relaxing in the morning or evening with a beverage in hand . We did not use the pool or the gym but both looked very inviting.

The shower doors sounded and looked to be sealed closed but water managed to leak out all over the floors and we had to use one of the larger towels to clean it up.

We love the room and the entire atmosphere of the hotel/lobby!

Bathroom seemed limited for a hotel that has a pool, no place to hang wet swimsuits or towels, also no luck on sliding bathroom door.

The room was very pretty, the staff was friendly and helpful, and the breakfast had more to offer than other hotels we've stayed at.

Just that the pool was unavailable.

Beautiful lay out very presentable

The couch can stand a cleaning or two. It was a build up of dust where a microwave used to be. Not sure why it wouldnt be clean being that its the first thing u see when u walk in.