we had the 2 queen suite with the pull out sofa bed & loved how open the room concept was. It gave us a piece of mind with my son ,whose a little over a year old , crawling everywhere I could always keep an eye on him. I also appreciated that the toilet/ shower were separate from the sink/ mirror area. I really liked the style of the drawers with having a little one and how the desk came out from the wall with the tv mounted there. It gave the opportunity for more storage and just gave the room a updated appearance. We were nervous about staying in Benton Harbor but this location was safe, clean, and is a new facility. Also the welcome message on the tv screen was a nice touch :) Also the continental breakfast was very well stocked. I also really liked the variety in seating arrangements downstairs in the eating/ gathering area. It made it seem a lot more cozy and it’s easier to wrangle in the little ones in half booth/ half table situation or the half rounded corner booths off to the side.

This Hampton Inn opened during Covid with a dining room designed with interesting private dining stations. The whole hotel is beautifully designed and pristine. The breakfast was delicious. The staff was friendly and efficient. Altogether, we had a perfect experience.

Nothing!

Super friendly staff. The breakfast was very nice and extended to 10 am which we needed due to time change. Restaurant in Benton Harbor called The Brick House was recommended. We received a 10% discount and it was really excellent. Made our evening enjoyable and since it was near the lake we watched the sunset off the beach front. Loved the recommendations.

There was some trash in the grassy area behind hotel and signage off main road was not very visible. It is a unique and windy road to get to hotel. You need to go to Home Depot and then to left to hotel. From main road it is a narrow road and does not look like it is a main road to anything.

The environment

The breakfast was cheap. It seemed like they didn't have what it takes to Carter for the full capacity of their hotel. They know, due to the fireworks @silver beach, the hotel is ALWAYS booked to full capacity at this time of EVERY year, so I didn't understand why they did that at breakfast. Omelet was served for an hr or so, then they switched to scramble eggs made with "not so real eggs" without "hardboiled" eggs as an alternative either. There was no fresh cut fruits. Was really disappointed at this location of Hamilton.

We liked that the hotel was new! Biscuits and gravy was a nice option for breakfast. The staff working the breakfast area were nice and efficient.

Better breakfast options. We did not like the cereal choices, especially for kids The orange juice was out for 2 days, no bacon any of the days. I asked two days in a row for housekeeping to pick up our used towels in the room and empty the trash. It did not happen until I had to ask for the third time. We had to go get new towels at the front desk. Whenever I called front desk or housekeeping from the room it rang busy. We had to leave the room and go down to front desk. The two times I asked for new towels the person at the front desk wrote it down but when we returned in the evening the towels were still on bathroom floor and trash in room. I appreciate new towels daily, sometimes they don't dry in between using them. And trash should be emptied daily.

The fact that you have the guest of the day, the room being very clean and spacious, the staff was friendly, and the breakfast was great.

The travel lodge being an eye sore as you come in and most businesses being closed and shut down in the area. It really makes the area look bad and not to pleasant. Also being on the 4th floor the water pressure wasn’t to good in the shower.

Property was only one year old so everything was still new and well-maintained. Room was clean, good size for two queen beds. Still can hear people walk down hallway and move above but not much noise through walls. Free Breakfast was decent and filled up for serving guests.

The coffee was weak and they were out of plain creamer. For those of use who don’t sweeten our coffee and prefer coffee that doesn’t taste watered down. Also, the price of the room was a bit pricey for a casual hotel, but these days, that overinflated price seems normal, unfortunately.

Breakfast was good. Room was very comfortable.

The outlet in our room did not work so my phone didn't charge over night. I reported it to the desk staff and they didn't really act like they cared. I wasn't asking for compensation but thought they might want to notify someone to fix it. Breakfast ran out of items quickly and staff struggled to keep up.

The location was ideal for where we needed to be. I enjoyed the using the equipment in the gym, too.

We chose to stay at this hotel again because we enjoyed the breakfast. However, they had changed to a "winter" menu, so the items we liked were not available. Also, the pool was closed for repairs. It had been closed when we visited previously.

Jazzy who checked us in was so friendly and wanted to make sure we had the best stay. She made us feel like we were truly welcome. Also, Shelley made sure that we had plenty of hot food for breakfast. Always asking if we needed anything. Even housekeeping, I didn't get their names, treated us so kindly. Made my 3 granddaughters and I feel very comfortable and welcome.

There were a few really crabby guests. We tried to avoid them as much as possible.