Staybridge Suites - Benton Harbor-St. Joseph, an IHG Hotel

I loved the size of the room. I booked a junior suite to host a party of 9 girls for a slumber party. Thankfully the girls were quiet and respectful. But the quality of the room was great!! From the small fully loaded kitchen to the nice bathrooms with Dove products to the soft pillows and beds!! I had an exceptional night of rest and enjoyed my stay very much.

The door stoppers don’t seem to work as well. The door swung open to one of the room and put a hole in the wall. I did notice multiple patches in back of the doors for the same reason and I do believe they took my deposit because of it. That put a damper in my thoughts of the place only because $250 is a lot when it’s not truly your fault.

Breakfast was very good. We ate at hotel every morning.

It could have been cleaner. I wiped down the bathroom door and a couple spots of the bedroom door, water spots and some dirt spots. The corners in the bathroom were dirty, i think it was sand from when families came in from spending time at the beach. There wasn't any information in the rooms, about where to eat, or about extra towels, etc. Glad there was wifi, to check on family back home. It was great. Beautiful spot Nice touch with outside fire pit and also the gazebo with 2 bbq's if you wanted to spend the night outside. Not sure if you had to book it or not, there wasn't that information in room.

The 2 bedroom suite also has 2 bathrooms. That was a great surprise.

No housekeeping. We called front desk asking for housekeeping services, were told they’d send someone up, but they did not. Our 2nd call asking for housekeeping we were told no one was available. That was 2:30 in the afternoon. Paid a lot of $ for a great room & staff was not concerned about emptying garbage cans or providing clean towels. Sad, especially considering the price we paid.

The breakfast was very good. Loved the variety, boiled eggs, scramble eggs, bagels, oatmeal, waffles, toast,, yogurt, cranberry juice and apple juice. No Orange Juice! Please have Orange Juice.

Had to make my own bed. No Service. Had to go and get tissue, kleenex and towels. Had to walk to WalMart. No Transportation was available.

Liked having a suite with kitchen. Convenient to stores and restaurants. Easy, short drive to Silver Beach. Front desk staff very nice. Friendly. Had a problem with tub draining very slowly, manager came up right away and fixed it. Great breakfast.

Short staffed like everywhere else. We were there a week. Would have liked more than a light cleaning mid week. I think all we got were clean towels. Didn’t notice anything cleaned. Trash sat outside our door and the next door for 2 days. No one picked it up. Only 2 luggage racks for 80 rooms. Should invest in a couple more. There were two of us and we had to make multiple trips to the car when checking out. A lot of people checking out on a Saturday morning. Purchase a couple more.

Breakfast was good. Hot options (eggs, sausage and waffles) as well as cereal, pastries and fruit. Area was very clean and staff cleaned it constantly during the breakfast hours. Room was spacious, full kitchen, large fridge, separate sitting area with t.v. and separate bedroom with another t.v. Bed was comfortable. Room clean. Loved the courtyard which most hotels don't provide. It was nice to be able to sit outside and not in your room all the time. Front desk staff very nice and friendly.

Would loved to have a fire pit in the courtyard for night. Not a lot to do in the immediate area but we found a nice coffee shop and restaurant not too far down the road.

Breakfast was exceptional as well as the cleanliness

No coffee pot in our room. Called to the front office and they said that they were at full capacity and could not do anything for us. Front desk said at 3:40 that they would call and tell us when our room would be ready and never received a call.

The breakfast was great. Location is ok...a little far from the beach, but the facilities are wonderful. They provide everything in the room if you want to cook. Good handicap accessible also.

Only problem we encountered was a terrible cable satelite system for the TV. Very hard to understand and work with. My husband was techy and he had a hard time.

Clean rooms, friendly staff, good breakfast , and cozy atmosphere in the hotel.

We requested the crib to our room, but when we came, very friendly lady on reception told us that they don't have any cribs available, which made me very upset because my baby 1 year old was needed to sleep with me on my bad... at morning we asked manager when we can get a crib, manager told us that actually all cribs are available and last night was available too.... so that's what's happened with me, but that's only the point which was not good

The up keeping of the hotel, the size of the hotel and rooms have all the amenities you need to store food, cook refrigerate, the staff was great and very professional and knowledgeable!!!

The carpet had an odor like it had been cleaned but they definitely didn't put carpet freshener.