Hilton St. Louis Frontenac

Never having been to Frontenac and only used the hotel as a base for 2 nights at the start of a 2 week holiday to Missouri from the UK (our son is an international student at a university nearby), it was the perfect location for us. The bonus of the pool, free onsite parking and a good restaurant/bar all counted towards exactly what we were looking for at a very reasonable price.

We found the hotel very dark inside but as we weren't there very much it was fine. We do tend to enjoy natural daylight and found the breakfast restaurant, main restaurant/bar and inside areas very dark as they didn't have any windows.

beautiful old building in a suburban part of town. free parking, good tv situation, clean and comfortable room.

our room was reeeeeallllly far from check in, in a whole other building. there was no staff at all in the other building and maybe no other people at all, which was kinda creepy. we had to walk a long way around a ballroom to our room. we did not have enough towels in the room for 4 people but we were so far from the desk it felt crazy to mess with it. unclear if we missed breakfast because nobody told us about it or if there wasn’t any. basically felt like we were in a separate hotel by ourselves which some may enjoy.

staff went above and beyond. shoutout to Romonda(sorry if it’s spelled wrong), she was incredibly empathetic. my reservation through booking.com never went through on bookings end but the hotel was still so accommodating! beautiful miss Romonda is an immense asset to the hotel and staff.

booking.com needs to fix their issue with reservation confirmations, in general, but maybe check into it for this hotel. I recommend calling the property to make sure they retrieved confirmation or just don’t use booking.

Breakfast was great! A little expensive if you don't do the buffet but we were there for the holidays so splurging a little was already in the budget.

The room stayed pretty warm despite our air running through the night. However, I feel like we were the only ones in our wing of the hotel that like the air on during the cold months. It's likely the heat from everyone else's rooms was just causing it to stay a little too warm for us. Also, next time we'll be requesting to stay in the front house! After walking in and seeing all that beautiful light and decor + awesome seating area upstairs, it was a little bit of a bummer to be stuck at the very back of the property in an area that seemed like it wasn't used as much.

The location, the nice big room, the quiet.

The furst day we arrived, the front desk staff were ok, no real standouts. The asked if they could put us in a room separate from main building. We declined, obviously. We went to the restaurant to eat, great waiter who was super efficient. After that, all meals were slow and very ineffecient wait staff. Good food though.

Everything was very clean -- most important these days. Liked that bottled water was in the room. Plenty of pillows. Staff very friendly & helpful. Would stay here again when I am in St. Louis

-- wish pillows were a little softer -- but nothing to complain about. Would have liked a channel guide for the TV as the TV gave only information for shows currently being aired and would have liked to know what shows were on each channel for the day. Also didn't know where the channels I wanted were located or which channels were available without scanning through everything which takes a lot of time.

room was neat and clean n best thing was I had connecting flight n they dropped my luggage on my phone call swimming pool was outdoor n was neat

microwave oven is located only at reception my room was very far away from it so had go every time to warm up my food

I was pleased with the cleanliness of the rooms. The house keeping staff and the bell hop were extremely friendly, kind and helpful. When we were trying to find the pool, we were looking around for signs on where the pool was, when a bell hop cheerfully asked are you heading to the pool? We told him we were but we were not sure where it was. He happily, with a huge smile on his face, directed us to the pool. Super helpful and friendly. Everytime we would see someone from housekeeping they would happily greet us with a good morning, how are you, or have a great day. The front office staff should take some notes from the rest of the staff..

My one complaint was the front desk staff. They were not friendly and welcoming to us. They did not say welcome to Hilton, how may we help you today or even greet us with a smile or hello. They were very curt. Just asked if we had a reservation. Looked us up gave us our room key and told us how to get to our room. No enjoy your stay or anything. Even when checking out. They did not ask if we enjoyed our stay or thank us for coming. Just took our key cards asked what room and said ok we have you checked out...

Very quiet hotel. DIdnt hear a thing and the hotel was 100% booked. Large rooms, very clean had a wonderful number of chairs in the room. You didnt have to hang out on the bed to visit with friends. Parking was close and secure.

I would have liked to have more time to use the pool and resturants. We didnt have time to explore the hotel like we would have liked. Loved the upscale feel. We would be back for sure.

Just needed a place to sleep and Booking.com gave a good rate for the area.

I paid extra for breakfast; when I went to take advantage of the offer in the morning the hotel would not honor it although I showed them where I paid for it. Had to go through all kinds of hoops to no avail. I had appointments to get to and was not happy I did not get to eat!!!! Later got an email from Booking.com saying I could eat until 11:00 that morning. Unfortunately, that did not work as I was already in a meeting. They lost me as a customer needless to say.