Convenient as it is just down the road from my house. We lose power a lot and NYSEG gives days as estimated restoration times so that is how we ended up getting a room at Del Lago.

The toilet was continuously running when we entered the room. The layout of the room and bathroom is great so you didn’t really hear it while in bed. But the wasting of water got to me so I fixed it myself. Housekeeping should have had it addressed though.

The room that we had booked exceeded expectations! The bathroom was huge! The check-in people were amazing and so incredibly helpful! The room was so clean and I felt comfortable in my own skin. The bed was also huge! Coming back to my house, was disappointing compared to the bed at home!

I would've really appreciated to let us know that there would be extra fees that were not told to us while booking the room. I would've had no problem but when you are a parent, you budget down to the dollar and when you aren't told of surprise fees, then it makes the vacation more stressful than it needs to be.

We came to see the ABBA show. We had dinner at Portico, which was excellent! The room was absolutely beautiful and we had breakfast as part of our package the next morning. I only had one person on the staff that was rude and that was the young gentleman at the desk when I checked out. He acted like he’d rather be somewhere else, but it certainly did not ruin our trip. We are planning to come for another stay and play package and this time both of us will get massages. Thank you.

Just one of the staff mentioned above

Room very clean Beds very comfortable a safe was provided in room, very nice addition a microwave would have been nice

1. Table limits were too high, especially since there were not alot of people. Not enough of the same game tables, ie: Let it Ride. Just my suggestion and observation, some people were walking around who looked like they wanted to play the tables, but limits too high. $6.00 for a 16oz can of beer is way too much, just saying. Don't know what the price of a mixed drink is, since I did not have one. Another observation, the people standing at the entrance near the Sociale club need a stool or a chair during their shift, there's no reason why they can't sit .............. Please get the buffet up and running, it used to be the best one around, even better than the Stone....

Little things were not available in the room. The tablet did not work so I couldn't use it to order room service. There was no housekeeping sign for the door. I stayed there 3 days and nobody came to make the bed or empty the trash. No cream for the coffee. The shower needed a good scrub. I was able wipe mold off the tile. I switched to a different room on the 4th day and even though it was the exact same style of room, it was much cleaner and all the little extras were there.

Room was clean and comfortable.

Cafe was supposed to be open until 10pm but at 9:10 I walked in to see it closed and staff cleaning. The plug in hub in the middle nightstand was dead, thankfully I travel with extension cord for my cap so i could connect to a wall outlet. I walked thru casino to find dinner no room service all restaurants closed except food court. And casino seemed like all machines...no poker, roulette etc

Del Lago Resort is a wonderful, new building. I really like that everything is centrally located and you don't have to walk too far, no matter which entrance you use. The room was very nice and clean. There was in-room dining available, however, we did not use it. There were also slippers and robes provided in the rooms. We come here for the variety of shows offered and find the concert venue to be very nice. The food in the different restaurants was very good and the staff was exceptional!

I wanted to give Del Lago Resort the highest rating, however, the WiFi in the building was not satisfactory. We were staying for two nights and I still needed to be able to access my laptop for work. This was not possible. They do have free WiFi, but you cannot do anything online. This is my only complaint. I resorted to tethering my phone to my laptop to accomplish what I needed to.

Loved the room. Very clean and comfortable. The shower was absolutely perfect.

The fact that it didn't have a pool and jacuzzi. It's called a resort and didn't have those things. We were looking forward to swimming and relaxing in a jacuzzi. We also did not care for the dinner that we had at the restaurant. I had the prime rib special, and it was the worst that I had ever had. My girlfriend also did not care for her dinner either.

The convenience of the location of event we were attending and convenience of food and entertainment at the hotel was great! The room was very nice and well thought out for accommodations! The lighted mirrors were wonderful and the overall lighting in the room was well thought out!

Room service did not come the next day even though we put tag on door. We had to request clean towels twice. Only thing lacking in room for me was a magnified mirror.

the resort was beautiful— staff was very friendly and room was very nice and well appointed

except that I was in the area on a family genealogy tour, and thought it would be great to have a casino experience I would not have chosen as a leisure trip destination. you could attract a lot more folks to just come spend the weekend if you had a pool, some more restaurant options and a more player friendly casino. I spent way more than I intended and would have liked a little better payback😁