Location was great. Building was clean and nice. The front desk staff were very friendly and helpful. They offered suggestions on things to do and see while there. Room and linens were very nice and big. TV was HUGE with a decent selection of favorite trash tv that we like to watch when traveling. Loved the shower.

The bed was really worn. The left side of the bed by the headboard was lower than the rest of the bed. Guessing due to it being by the nightstand and where most people sit when in room and not sleeping. Beds were also pretty hard.

My room was excellent. I accompanied 11 students to a conference located near the hotel. JJ at the front desk was wonderful in that he was eager to provide help and answer questions. I also liked the restaurant and the staff there was very polite and accommodating. I like the transition to Hilton for the points.

More training of night front-desk personnel and screening for friendliness. One person, Nanette?, specifically could use some coaching. In fairness, she seemed undertrained and therefore stressed. I'm happy about the hotel turning to Hilton but the transition has left me without the points so far. I am in consultation about the awarding of points for 6 rooms for 4 nights--which should be a lot of points. But I am hopeful and know that this is an issue with the circumstances of change.

The staff of this hotel were amazing! Our stay coincided with the CrowdStrike debacle. Despite the all but complete failure of their reservations, billing, keying and phone operations the staff was 100% guest focused, cheerful, helpful and hospitable. Their quick pivot to paper operations and personally escorting guests to rooms was old school and left us feeling like treasured guests. You can tell the true measure of a staff in the face of adversity- this is the most professional staff I’ve seen in 40 years of traveling.

Signage in the lobby area for things like elevator, snack concessions, parking lot could be. more prominent.

I only stayed one night, but I really enjoyed my stay. The location was perfect. I was able to walk anywhere I wanted to go in less than a mile.If you are going to see a show at the Belk theather it is like 300 feet away. My room was clean and comfortable. The shower was nice and large. I only interacted with a few on the staff members, but each one was friendly.

I do understand what all the reviews were talking about about the parking. I don't think it is as bad as everyone is making it out to be, but I am someone without any mobility issues and was only staying one night, so I only had one bag. You come out of the garage and walk along the building and into the lobby. I have walked further through a standard hotel parking lot. It is loud at night but I expected it to be as it is a big city and I was there on a Friday night. There was loud music and cars that sounded like race cars in the street until pretty late into the night.This is not the Hotel's fault. I think many complaints I am seeing in the reviews could ve fixed with managing your expectations of staying in a large city.

I thoroughly enjoyed my stay at the hotel in Charlotte's city center. The spacious room was a definite highlight, providing ample space to relax and unwind. Its cleanliness was impeccable, making me feel comfortable and at ease throughout my stay. Moreover, its prime location near various restaurants and essential services made exploring the city a breeze. Whether I was craving a delicious meal or in need of convenience, everything was conveniently close by. Overall, this hotel offered a delightful combination of comfort, cleanliness, and convenience, making it a top choice for anyone visiting Charlotte.

There is nothing which I can think of to complain about this hotel.

When I arrived, the gentleman named Clarence at the front desk was very professional and welcoming. He made sure that I had a room that would not be near the party roof top area due to the noise since I was there for work. I was asked about allergies before being offered a perfectly warm and delicious cookie. The room was very clean. Checkout was a breeze and the lady at the desk, unfortunately i did not get her name, was very nice. I did not have breakfast here only because my work meeting had breakfast brought in for us. I will definitely book at this location again whenever I'm in Charlotte.

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We loved how close it was to the Spectrum Center, the reason we booked this location.

The only thing that we didn't care for was the lack of service from the young lady working at the coffee center. I went there because they served Starbucks, but as soon as I walked up, she excused herself and said she would be right back. I waited 5 minutes before walking back. When I walked back to order a group of girls her age walked up and she greeted them pleasantly and offered to take their order. And I was standing there waiting..I ended up leaving and not ordering.

Very close to the transit center and the convention center. Less than a ten minute walk for either one. The room was very clean and the bed extremely comfortable. Breakfast buffet was excellent. Hotel restaurant was great, and a famous Soul Food restaurant is also next door. Also within walking distance to indoor food courts in the Downtown office district. I visited for the Heroes Comic Convention and I hope to rebook at this hotel for next year's show.

No complaints. Wanted to check out the fitness center but didn't have time to make it there. I did hear some plumbing noise but this was clearly explained during checking, that the hotel underwent some plumbing maintenance, and that the plumbing work at my room was timed according to a schedule given to me at check-in. Again, no complaints, really.

I chose this hotel bc it is a 3 min walk from the spectrum center where I was going to attend a concert. Staff was super friendly and helpful. Nice clean linens large tv EXCELLENT shower

The bed linens were so soft however the mattress was hard as a rock and is a little lumpy due to buttons being indented in the mattress. I have frequent pains in my back and the bed sent that pain over the edge. However that is the only issue is had and others may find the bed comfy.

Holiday Inn Charlotte Center City is the best hotel in the city for your "all-access pass" to all the entertainment and dining experiences. I have stayed at this Holiday Inn several times to attend concerts, and they have all been within walking distance from the hotel! The hotel is also very clean and comfortable, the staff is very helpful and friendly, and the restaurant/room service is excellent! I have always enjoyed my stay there, and I will continue to come back to this hotel when I visit Charlotte again! Thank you!

Nothing! Everything was perfect!