The staff are very nice and very helpful. I love the location because we where spending the day at the convention center which is only a block away. I will be returning to this hotel if Scentsy Family Reunion comes back to Charlotte.

We booked an extra day. We had to take everything out of the room to put everything back into the same room we had. I was very fortunate they held our luggage for us so we didn’t have to put it back into the car.

VJ ( front desk) was extremely welcoming. My husband and I were distressed upon arrival ( in Charlotte for service of the passing of our newborn granddaughter). VJ sensed our sadness and was so accommodating and supportive. A beautiful soul that was so sensitive to us. She “sealed the deal” that we will stay at this location when in Charlotte.

Our bed was never made nor were clean towels for available for the next day. A call to housekeeping brought the towels. No big deal.

Location

My breakfast was included with my room rate but each time I went to get breakfast the person at the register would try to charge me for the breakfast I told them my breakfast was included with my room rate the lady looked at me and said who told you that it needs to be a better way to let them know your breakfast is included with room rate if not they will charge you without even looking or asking you to check if it’s included.

The lady that checked us in was great. She gave a great explanation for everything. She was very friendly and professional. The security on doors and elevators was a plus. I would recommend this place to all of my friends . My husband and myself would book this place again.

That we didn't book for more than one night . Never got to eat there due to the fact we weren't there long enough. That you can't tip ladies like the wonderful lady who checked us in.

We were in the heart of the city. We had access to all the activities that was scheduled for this weekend. We were able to walk the strip to get a bite to eat. Perfect location!

The information about the room on booking did not match the room. A king size bed and twin sofa bed was not suitable for 3 adults and a 14 yr old. The hotel was too full to accommodate my family and I.

When we first checked in the room we were assigned was dirty (towels on the floor, bed unmade, cans on table). We went downstairs and the staff was very apologetic and professional. They moved us to another room and made sure we were taken care of. We will definitely stay here again!

The parking deck was small

The location was incredible. It was very modern and clean. The staff was amazing!

The fire alarm in our room malfunctioned and beeped every 30 seconds. Maintenance came right up but could not fix the issue. They did remove the alarm so we were able to get a good nights sleep.

Within a few blocks of Football, basketball, baseball stadiums. Within a few blocks of train station. Completely surrounded by restaurants. Great location. Has a parking garage inside the property, you can from your room floor directly to parking garage.

Parking is kinda tight for full size vehicles

Location close to restaurants and downtown made it easy to explore Charlotte, friendly lobby staff made us feel very welcome, view of pool from room

The lighting in the Bistro was too bright to be a good dinner destination. Also, I had exoected a more private dining area, it is a good place for coffee, but does not have an inviting atmosphere for a meal with friends

very easy to find

if you walked in from the left entrance and had no prior knowledge of Charlotte (like me) you wouldn’t know what to do when you walked in since there was no sign.. luckily the door was open and after wandering in, made it to the check in area