It was very nice!

Learning how the parking garage relates to the hotel. Lol. The parking lot has 6 floors. Then you ride an elevator to the 7th floor to the lobby. Once you have your room number you get on a different elevator to go to the floor of your room. That was a little confusing at first. Oh and the parking situation. You have to get a ticket and take it to the lobby every time you want to leave the parking lot. So you don’t have to pay extra.

Location was great. We were in town to see a performance at the Palace Theatre which was one block away so we were able to walk there. The restaurant and bar were both very nice and the food was excellent. Bartender was extremely friendly. Room was huge. Bed was very comfortable. Water pressure in the shower was amazing. Price was very good.

The ceiling in the shower looked like it had mold on it. Needs updating but I imagine if it was the price would increase.

Beds were very comfy and within a block to where we were going.

Needs renovations, only one elevator was working and some things just look like they need updated. Room was not the cleanest. I had specifically asked for it to be cleaned very well because I have dust allergies and that was not done at all. There was a floss toothpick under where the sink was when we arrived. Little things matter and the room wasn’t cheap so asking it to be clean shouldn’t be a hard thing to do. Very comfortable and could be a great hotel if they had staff that did their job and paid attention to the smaller details. We also only had one washcloth but several hand towels. Attention to detail is important.

Location, staff, and cleanliness of hotel were great! Elevators in parking garage go right up to hotel lobby. Delicious cookie given upon check in.

Paid for upgraded room with view of river, but windows were dirty and couldn't really enjoy view. Not much lighting in living room of suite. Ordered food from hotel restaurant and took back to our room to eat, but sandwich was missing avocado and no tarter sauce for fish. Did not call down and let kitchen know, as we were rushed to eat and get to concert on time.

Nashaunti at the front was AMAZINGLY nice. The complimentary cookies upon arrival were delicious and a great but unexpected treat. The room was spacious and clean and exceeded what I thought we were getting.

The view from our room on the 8th floor was a bit lackluster as we were facing a brick wall and the window was a bit dirty.

It was a perfect location for what we were there for. They allowed us to check in a little early and parking was free in the garage. The room was very large and clean.

The parking deck entrance was a little confusing and not very clear on how to get to the entrance. The fridge in the room didn’t work well, Bathroom was a little weird and toilet didn’t touch very well.

Comfortable, nice lounge.

No coffee available in the morning. Free or not it’s nice to have it available. Coffee machine in room was incomplete and was not useful. Parking options and elevator directions might help also. Wasn’t sure where to park or how to get in. A little confusing…

Missy, Arena & Georgina at the front desk were so welcoming! Smiling, professional, thoughtful! Definitely those 3 are an asset to this hotel chain! They could teach classes in hospitality they know their jobs and assignments & execute them flawlessly! Great short stay, didn’t take long to be impressed!

Room was a little dated

beds were super comfortable and pillows were great - varying firmness so you could pick what suited best for you! Took advantage of the in and out parking. Perfect location for the Cap City Half Marathon - easy walk to start line and FINISH line - no long hike after a long race!

We forgot to get our cookies - no worries - first world problem

I personally did not care for the breakfast. The quality of food for $22.50 was definitely not worth it.

The staff and room were excellent. However, it was hard to find the parking garage and lobby upon arrival. When you walk into the building you gad to take the elevator which was located off to the side up to the lobby which was very confusing due to not signs.