Homewood Suites by Hilton Columbus/Polaris

Everything was perfect. In fact, they fixed my issue with a rebooking AFTER BOOKING.COM LLIED TO ME AND SAID IT WAS RESOLVED! If it weren't for the staff at the Homeward Suites, we would have been sleeping in our car, since Booking.com was of absolutely no help whatsoever. This staff needs to be given recognition for their customer service.

The only thing that could have made this trip better was to have Booking.com resolve the issue instead of me having to do it when we arrived.

Loved the room! It was great to have a small kitchen. Bathroom is a good size. I like that the sink and mirror are separate from the toilet and shower. Slept like a baby in our king size bed. Also we were on the 4th floor and didn't hear any excessive noises in the hall or rooms next to us. Also we're able to get extra towels very easily. Breakfast tasted good and was convenient.

I sold my boyfriend on this hotel because of my excitement to use the pool but the day we got in it was just very cold and we didn't last more than 30 minutes. Didn't bother to try again. Would've been great to have a hot tub since the pool isn't heated. The tvs in the rooms aren't in the most convenient placement but it works since there are two. One last thing is that it would've been nice to have more choices at breakfast but not a deal breaker.

The staff was friendly, rooms were clean and it was the perfect location.

During breakfast time, the breakfast was not fully stocked and it wasn't even busy. Another guest mentioned something to the male desk person and he didn't respond in anyway. But then, another guest who was friends with a staff member came down with her kids and talked to her friend and the next thing you know, the breakfast area was being restocked.

Location & the size of the rooms. Excellent kitchen. Large indoor pool Quiet rooms

The pull out couch in the living room was thin and very uncomfortable even after adding extra padding. There are other hotels with better prices if you are shopping around. Wish the bathroom sink area had a door so others could sleep while getting read.

⭐️⭐️⭐️⭐️Floor lay out was nice. Comfortable sitting area w two televisions loved the FULL kitchen & the bathroom sink vanity area

No tub 😩 (Only available in handicap rooms) but the walk-in should was nice Room had stale fishy musty odor🧐 (from previous tenant) sprayed the room with my own Lysol disinfectant also burn the candle and let the bathroom vent running for hour to to help clear it out. I always carry my own disinfectant wipes. When I wipe down the toilet underneath had a small urine stain

Room was well-appointed & quiet. Front desk staff was friendly & extremely helpful. Breakfast was impressive for a continental-type offering.

There were ants in our room. Many, many ants. None were in the bed, or in the kitchen area, but the sofa & table area were literally infested. And while it may not matter to some, the vanity area was very poorly lit, even with 2 lights available.

The staff was very friendly and accommodating. The Breakfast Buffet was fantastic. The room was spacious and well laid out. All in all, a very pleasant place to stay.

A small issue, but I had requested a first-floor room well in advance of our dates. When we arrived we had to spend a night in a second floor room that we ended up switching on the second day.

The staff was courteous, the amenities were great, and the location was perfect. I had access to all my favorite stores within five miles. My favorite part of the stay was the hot breakfast.

I needed a room with a hand held shower.

I loved the comfortable spacious room with full kitchen and work desk. Breakfast included was great value and fresh coffee conveniently served. Staff is as friendly and very helpful. Location was superb within walking distance to coffee shops and food places. The hotel is very modern and the perfect place to stay in Columbus. I would definitely return here.

Nothing

Location , view from the room and overall facilities and size of the room were perfect.

The only turn off for me was that their wash basin was in the open , like next to the bed. This might be suited for Americans but when you have to accommodate international and diverse clientele , some basic adjustments should be made.