The facilities. The staff. The proximity to downtown.

The door code did not work for my room. Staff helpful with alternative solution. The approach road to the property can be better for walking (under construction). The path to Whole Foods can be intimidating under the bridge. Better to do the shopping during daytime.

Great location to get to the main areas of the city. The room is a good size and has a full kitchen. The temperature control is easy to use and the Aircon not too loud. Overall a really comfy stay!

If you book the parking online it says it's $50 per night but if you ask for a parking permit in person it's $35+vat. Not sure why there's a difference in price. The housekeeping staff are REALLY quick to move in after you leave with suitcases. We were doing a couple of trips to the car and within a few minutes they had cleared our groceries and food for our day ahead and we didn't manage to get it all back. The hotel were very gracious and gave us some money back so that's all good, just be aware that they are very efficient at clearing out if your suitcases aren't present. The park nearby that our room had a view over is currently a building site. Not much the hotel can do about that but it's not the best view

The location is excellent; it is a very walkable neighborhood with grocery stores and restaurants just a few minutes away. You don't really need a car to go from there to downtown. The apartment was very nice, definitely suitable for longer stays. It was also very quiet, and the staff were great. Last, but not least, it is quite an affordable place.

I felt totally safe in the neighborhood, even at night, but there are some camps nearby set up by a local homeless community, which might make someone less comfortable. But they are people like everybody else, and they did not bother anyone.

good location, not too far from the main places to visit in Austin, close to convention center. Staff was exceptionnally friendly. Due to a short connection, I didn't get my luggage and they were able to reception it when it arrived in the middle of the night. I got a quiet appartment on the interior patio. The appartment itself had a separate bedroom. Kitchen ustensils were few but enough. Would have appreciate salt and sugar. There was tea & coffee.

that you receive the code to enter the apartment on your mobile. Fortunately, the reception staff send it to me by email, as I don't have active mobile network in US. And that this code was too long and difficult to remember. Hot water in the shower was sometimes not enough. There was a plate in the kitchen that was put back in the cupboard without cleaning.

I stayed at Placemakr Downtown Austin with a friend after a work trip to explore the city, and overall, we had a great experience. The location is fantastic—close to the main streets and attractions, making it an easy and walkable base for getting around. What truly sets this place apart is the staff. Everyone we encountered was incredibly kind, helpful, and always greeted us with a smile, which made our stay even more enjoyable. The room was very spacious, and I really appreciated the thoughtful layout, with a clear separation between the bed and the living area. The small kitchen was well-equipped with everything needed for a comfortable stay. The balcony view was toward a construction site, but it wasn’t a major issue. One thing to note is that, like much of the city, the area has a visible homeless population, which can feel a bit unsettling at times. However, we still found it to be generally safe. Overall, a great stay with excellent service, comfortable accommodations, and a prime location. Would definitely recommend!

Very friendly staff and very helpful. Location was close to downtown and Rainey which was fun. But also being so close to the freeway was a bit sketchy with lots of homeless. But they never bothered us

The 7 digit passcode to use the elevator everytime was a headache. I rode up and down multiple times past my floor if you couldn't enter it fast enough. Also, the very limited streaming TV. No way to just watch a local TV channel. I don't want to log into all my own streaming accounts just to watch tv. had to leave and find a place to watch the NFL playoffs when i just wanted to relax in my room

Great location. Very central. Room was super spacious. The bed was comfortable (linens, pillows, etc.). The sitting area was comfy too. The kitchen was nice. Full size fridge with ice maker. Good size bathroom with nice shower and shampoo, conditioner and body wash. Building was quiet. Had an awesome coffee machine in the lobby.

There was a lot of construction around the hotel but that is not the hotel's fault. You had to put in a code to go up or down in the elevator which was a bit of a pain. I'd rather just have a code to get in the building.

Great location (although might get a little noisy as it’s close to road and bars), only 15 minutes from airport and a lot of bars and restaurants in walking distance. Apartment itself was large and clean and the kitchen area had a lot of facilities (dishwasher etc). Only stayed 1 night and were up very early for a flight so didn’t see much of the place. Would stay again.

Lack of proper reception staff, think the building is a mix of residential and holiday apartments so staff weren’t very friendly.

Great location, quiet, ample facilities, clean

The pool was almost always in the shade, the receptionist wasn't very forthcoming with information, had to go back multiple times to ask for basic things that should have been mentioned upon check in like pool times, WiFi (which didn't even work) check out times, what to do upon check out

My experience was great! The location helped me a lot. The apartment also met my expectations

It would be nice to have a blackout curtain to reduce the brightness at night in the bedroom. The other point is that I stayed on the third floor, and the person in the apartment above made a lot of noise at night. As long as they were awake, it was impossible for me to sleep.