I don’t know the name of the male who checked us in, other than he was black and his hair was tied back in a pony tail. He was awesome! Gave us great info about the area and was very accommodating and welcoming. We were there to go on a cruise and due to the hurricane our board time went from the next morning to late evening. I called the front desk to see if I could get late checkout and was given an extra hour (noon checkout instead of 11am) which was great. I was told to bring our 4 keys down so they could reprogram them. My daughter brought them down and was met with a woman named Dayna. She informed them they we should have never been given late checkout because we are not Marriott members. She also refused to reprogram all four keys and said she would only do one key. The next morning I was greeted by the same young man as before. I asked who that woman was that worked the evening shift. He said her name was Dayna. I told him she was mean and he responded to me “I get that a lot.”

Give Dayna some better training.

We decided to leave the hotel we had booked earlier because we had a very unpleasant situation there. So we booked this hotel instead. What a fabtastic decision! It was clean, spacious, comfortable and the nice lady at the reception gave us an upgrade to a room with beauful ocean views. Staff of this hotel were even apologetic for the bad experience we had in the other place in Galveston. Right across the beach at a great location!

Everything was fantastic!

Amazing breakfast mini quiche was supurb. Nice staff, small glitches as its a new hotel but they were very accommodating

Small glitches like key card didn't work for pool Didn't like paying for parking

We loved the location.

Every thing was exactly as advertised, 7 Stars

Room was clean and very comfortable. The staff we encountered were pleasant and helpful. Breakfast included many good options and the staff were friendly and helpful. The front desk worked to make sure we could get in our room a little early (we were pushed on time to get ready for the wedding in time).

Overall, the room was very spacious and clean, and we were pleased with it. The staff seemed a little disorganized, but they were OK. Unfortunately, a kidnap website captured our initial payment and we had to call the credit card company to dispute it, but they still had a room available. This was fine.

There seems to be a lot of kidnap websites around, they mimic the normal websites particulars, and steal your bucks. The hotel industry needs to be aware of this, and implant some security precautions to capture these kidnap websites. This is not the only time this has happened to us during travel. Some other things could use adjustment. I thought the price was sort of over the top for the type of hotel, according to my experience. In addition, the breakfast could use some work, maybe comparison to other hotels: the omelets were too dry, and the sausage was fairly tasteless, and fruit juice was watered down, although the oatmeal, possibly a favorite of some of the people seemed to be OK.

Clean new organized

Pool a little small and only one umbrella

The staffs were friendly!

Parking fee

Beautiful property. Extreemly clean and fabulous employees

Nothing. It was seriously perfect