Hyatt Place Houston/The Woodlands

Location was awesome for us - weekend concert at the Cynthia Woods Pavilion. Night staff was over the top nice both nights, and I wish I remembered her name bc she was just the most welcoming front desk person we had all weekend. Breakfast was better than the usual free breakfast and the facility was clean, neat and just a really good fit for 4 teenagers and a mommy 😊

Day staff was dismissive both days; and there were 5 girls in our room and I desperately needed more than 2 washcloths, which after two calls, I still never received.

Hyatt Place always has great breakfast! Love the eggs mixed with meat and the bowl of cut up fresh fruit.

Having stayed in several Hyatt Place hotels, the room set up was different and smaller than we were expecting. It worked for one night, but having four people in the room, it was a little cramped. The beds are too close to the walls.

The staff was very polite, the room was very clean and the hotel ideally located located near lakeside.

My first room had some background noise from outside. As I am a light sleeper, the staff was so kind to change me to another room.

It was very comfortable.

Not all attendants are trained how to handle customers who need to check out while on a call with another customer. At the time of my check out the female attendant never acknowledged that I was even there while she was on the phone. I had to wait till another attendant checked me out.

I liked the location of the hotel. The cleanliness outside the hotel, the surroundings and the corridors. The breakfast is good, acceptable, and the comfort of the beds is very good. The room service and the attention of the staff was very good

They didn’t change the sheets. They were dirty.

Clean

The breakfast, not enough food for how many people were at breakfast, food not coming out fast enough which made people stand around waiting - also only 1 worker was trying to put juice out, clean tables off and the dirty cart was over following with plates and cups. The showers are outdated with the nasty shower curtain and small shower head.

Location was excellent, comfortable beds, quiet and spacious rooms, wide-array of choices included with breakfast. Staff was very friendly.

Fixture in bathroom had some rust (i.e. towel rack). Wished breakfast was served earlier than 7am to have been able to enjoy prior to early checkout.

Location & stay was great! Room was clean and just what we needed for a 1 night stay. Staff, especially the receptionist with the prettiest nails, was incredibly kind.

Scrambled eggs at breakfast were a little salty 😅

It was a very nice hotel with large rooms. The front desk was friendly and breakfast was served in a grab bag every morning. I would stay there again.

The guy that worked at night. Not very friendly. They were not giving any room service. All the trash and towels were put in the hallway. Food trash was not taken from the elevator area for 3 days on my floor. I even told the manager/front desk a couple of times.

I was not able to try the breakfast. The first morning there was a long line for hot breakfast was able to grab an apple from the counter, I realized it was my fault since I woke up a bit late.

There is no complaint here, I was completely satisfied with our experience over all.